Hospice Support Care of Williamsburg, Inc.
4445 Powhatan Parkway
Williamsburg VA 23188
Mission Statement To enhance the quality of living for individuals facing the last phases of life and to support the people they love.
CEO/Executive Director Ms. Audrey Smith
Board Chair Mr. David Kilgore
Board Chair Company Affiliation Continental Automotive
Contact Information
Address 4445 Powhatan Parkway
Williamsburg, VA 23188
Telephone 757 253-1220
Fax 757 253-2599
E-mail asmith@williamsburghospice.org
History and Background
Year of Incorporation 1982
Former Names
Hospice of Williamsburg1982
Financial Summary
Revenue vs Expense Bar Graph - All Years
Expense Breakdown Bar Chart - All Years
Projected Revenue $1,104,403.00
Projected Expenses $968,539.00
Mission To enhance the quality of living for individuals facing the last phases of life and to support the people they love.
Core Values
  • Service to patients and those who love them
  • Service based on each family's needs
  • Respect for individuals, diversity, faith and lifestyle
  • Community-based
  • Cooperative relationships with other providers
Direct hands-on care is offered 24-hours a day at Hospice House.  In order to ensure that the highest quality of care is provided, the House must be staffed with two (2) nurses' aides and supervised by an RN.   This is by far the most expensive part of the program.
Volunteers are used in all areas of the program.  Some volunteer positions require intensive training before placement; some volunteer positions do not involve direct patient and family care, and do not require extensive training.
Hospice House and Support Care of Williamsburg formed as a nonprofit charitable organization in 1982 (as Hospice of Williamsburg) by a group of concerned citizens that recognized the growing need to provide hospice and palliative care for terminally ill patients and support for their caregivers.   At first, the organization operated at the community hospital and in patient homes.  Then in 2002, the community came together to build Hospice House to provide 24-hour-a-day respite and end-of-life care for those in need.
Hospice House and Support Care offers non-medical assistance for individuals who are living with a life threatening illness and for those who love them. Hospice and palliative support helps the whole person: body, mind and spirit. Hospice or palliative support improves quality of life and offers access to care that is patient and family-centered. Those who are living with cancer, acute or chronic heart disease, pulmonary disorders or advanced neurological disorders often benefit from hospice or palliative support.

Level of Care at home or at Hospice House is supportive; the finest quality of care that could be provided in a patient’s home. At Hospice House, as in the patient’s own home, medical care continues to be coordinated by the Hospice nurse and personal physician.

Areas of Service
Areas Served
In a specific U.S. city, cities, state(s) and/or region.
Hampton Roads
Charles City County
Gloucester County
New Kent County
Hospice House - Primary service provided to residents of Williamsburg, James City and York County and surrounding areas including Charles City, Gloucester, New Kent, Surry and West Point.
Hospice Volunteers available to residents of Williamsburg, James City and York County only.
Medical equipment library - Williamsburg, James City and York County, New Kent, Charles City, Gloucester and Surry.
Bereavement Support Services - Open to anyone in need.
Board Chair
Board Chair Mr. David Kilgore
Company Affiliation Continental Automotive
Term Jan 2013 to Dec 2016
Email info@williamsburghospice.org
Board of Directors
Board Members
David E. Bush CPA, CFP, PFSWitt Mares
Robert C. Canfield Community Volunteer
Jeffrey N. Clark Michael C. Brown Custom Builder
Ms. Carolyn Cuthrell Retired
Mary Kay Dineen MDRetired
Mr. Michael A. Gaten Geddy, Harris, Franck & Hickman
Susanna B. Hickman Esq.Attorney
Julie Y. Hummel Raymond A. Mason School of Business at College of William and Mary
Mr. David Kilgore Continental Automotive
Lisa A. Krass Paris to Provence
James E. Lesnick MDDoctor
Dr. John Miller Peninsula Cancer Institute
Donald G. Murfee Jr.Chair of Development
Stuart Patterson Branscome, Inc.
Mr. Scott Ramer Whitley's Peanuts
Joanne Skahill Community Volunteer
Ms. Audrey Benson Smith Hospice House Executive Director
Mr. Brett Smith Cleckly & Smith
Margaret C. Stockton Community Volunteer
Jane O. Wilson Community Volunteer
Board Demographics - Ethnicity
African American/Black 2
Asian American/Pacific Islander 0
Caucasian 18
Hispanic/Latino 0
Native American/American Indian 0
Other 0 0
Board Demographics - Gender
Male 11
Female 9
Board Term Lengths 3
Board Term Limits 3
Board Meeting Attendance % 95
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 100
Number of Full Board Meetings Annually 6
Standing Committees
Board Governance
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Human Resources / Personnel
Other Boards
The tables below contain information about other groups that advise this nonprofit on operations and projects.
Executive Director
Executive Director Ms. Audrey Smith
Senior Staff
Ms. Janet W. Reid Deputy Director
Brenda Stout RNClinical Director
Full Time Staff 11
Part Time Staff 14
Volunteers 380
Contractors 4
Retention Rate 91
Organization has a Fundraising Plan? Yes
Organization has a Strategic Plan? Under Development
Years Strategic Plan Considers 5
Date Strategic Plan Adopted Jan 2006
Management Succession Plan? Under Development
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
Home health and hospice agencies; hospital discharge planners; retirement communities;
National Hospice and Palliative Care Organization1983
Health Care HeroWilliamsburg Community Health Foundation2007
Cruikshank Spirit of the CommunityUnited Way of Greater Williamsburg2006
2nd Place Giving Back AwardsCoastal Virginia Magazine2015
A team works together to facilitate the care needed by patients and caregivers. Volunteers are trained and assigned to provide respite for caregivers. Assorted sick-room equipment and supplies are available for loan. Counseling, spiritual support and education for patients as well as bereaved families. Hospice House has a 24-hour-a-day caregiver staff that provides short-term respite care or end of life care for those who are unable to die at home.
Thousands of patients and families have received services free of charge from Hospice House since 1983. In 2006, there were 25-30 home patients and 149 guests in Hospice House. Over 600 family members received supportive services. Last year, 169 individuals were admitted to Hospice House. Services are not restricted by patient age, treatment the patient is receiving, time it can serve a family or family finances.
Long Term Success Board committees were reorganized to facilitate a focused approach to development efforts.
CEO/ED/Board Comments
Hospice House has been at the heart of our community for 30 years. So much has changed in the last three decades. We now have one of the fastest growing populations in the state; the most rapid growth is among those 85 years and older. Family members and a lifetime of friends are often living too far away to provide the safety net that caregivers need. Most women, historically the family caregivers, now work outside the home. Some will end up quitting their jobs in order to care for a sick loved one, causing financial hardships for their families.
Many families need support in order to handle the physical and emotional demands of caring for a loved one with a terminal illness. The onward march of the cycle of life can create tremendous strain on the entire family structure.  But I have personally witnessed Hospice House’s ability to transform a family in crisis to a family able to cope, while managing the illness and death of a loved one. Help comes in the form of a volunteer offering respite to a caregiver, 24-hour care at end-of-life in a beautiful residence, and/ or bereavement support for the whole family.
We work side by side with area physicians, hospital discharge planners, home health agencies and families to ensure that everyone in need of services will receive them, regardless of their ability to pay. Those families who are able to contribute financially do so, there are many who cannot. It is a tenet of Hospice House to serve everyone in need, so we rely on generous benefactors to insure that we remain able to provide high quality care for everyone.
Last year, 25-30 individuals were in home care every month, 225 individuals were admitted to Hospice House, and 671 individuals took part in a bereavement support program.
To mark our 30th anniversary, the board of directors introduced a new donor society, The Rodgers-Ellis Society, to honor Bell-Jo Rodgers, RN and the late Mark Ellis, MD for their tremendous contributions to hospice and palliative care in this community. Both of these caring medical professionals positively impacted the quality of life for Williamsburg families facing terminal illness, and it is a fitting tribute that their names will be honored forever. Donors will be recognized on a new wall plaque in the sunroom at Hospice House, which will be updated annually.
Fiscal Year
Projected Revenue $1,104,403.00
Projected Expenses $968,539.00
Endowment Value $0.00
Spending Policy Percentage
Percentage (if selected) 5
Form 990s
IRS Letter of Exemption
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201520142013
Foundation and
Corporation Contributions
Government Contributions$15,000$13,425$15,525
Individual Contributions$567,614$485,805$546,078
Investment Income, Net of Losses$34,801$221,161$42,865
Membership Dues------
Special Events$332,592$311,696$178,627
Revenue In-Kind$3,398----
Expense Allocation
Fiscal Year201520142013
Program Expense$810,005$771,566$729,037
Administration Expense$151,791$142,683$154,258
Fundraising Expense$0$10,664--
Payments to Affiliates------
Total Revenue/Total Expenses1.051.190.93
Program Expense/Total Expenses84%83%83%
Fundraising Expense/Contributed Revenue0%1%0%
Assets and Liabilities
Fiscal Year201520142013
Total Assets$3,019,545$2,908,494$2,737,457
Current Assets$325,229$1,925,996$203,297
Long-Term Liabilities$0--$0
Current Liabilities$29,563$28,991$36,573
Total Net Assets$2,989,982$2,879,503$2,700,884
Short Term Solvency
Fiscal Year201520142013
Current Ratio: Current Assets/Current Liabilities11.0066.435.56
Long Term Solvency
Fiscal Year201520142013
Long-Term Liabilities/Total Assets0%0%0%
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years? Yes
State Charitable Solicitaions Permit
Solicitations Permit
Solicitations Permit 11/2016View
Organization Comments

 The board of directors is currently in the process of permanently restricting endowment funds.  There is a separate endowment board that has financial oversight of the fund.