Virginia Supportive Housing
P.O. Box 8585
Richmond VA 23226
Mission Statement
The mission of Virginia Supportive Housing is to end homelessness by providing permanent housing and supportive services.
Virginia Supportive Housing (VSH) is the largest and oldest provider of permanent supportive housing (PSH) in Virginia. The PSH program model, which combines affordable housing and individualized supportive services, is widely recognized as an evidence-based solution to homelessness
CEO/Executive Director Ms. Allison Bogdanovic
Board Chair Mrs. Pamela Goggins
Board Chair Company Affiliation Microsoft
Contact Information
Address P.O. Box 8585
Richmond, VA 23226
Telephone 804 788-6825
Fax 804 788-6827
History and Background
Year of Incorporation 1988
Former Names
S.R.O. Housing of Richmond1999
Financial Summary
Revenue vs Expense Bar Graph - All Years
Expense Breakdown Bar Chart - All Years
Projected Revenue $8,693,536.00
Projected Expenses $8,676,048.00
The mission of Virginia Supportive Housing is to end homelessness by providing permanent housing and supportive services.
Virginia Supportive Housing (VSH) is the largest and oldest provider of permanent supportive housing (PSH) in Virginia. The PSH program model, which combines affordable housing and individualized supportive services, is widely recognized as an evidence-based solution to homelessness


Strong Outcomes
In 2016, VSH provided permanent housing and supportive services to a total of 1,023 individuals in Central Virginia, South Hampton Roads and Charlottesville. Statewide, 98% did not return to homelessness. In addition, VSH provided rapid rehousing and supportive services to 521 veterans through the Supportive Services for Veteran Families (SSVF) program. 

Expanding Our Reach

In 2017, VSH will complete construction on its sixth apartment community building in the Hampton Roads region. Church Street Station Studios - 80 studio apartments with supportive services - will be a mixed-income community in Norfolk featuring a blend of units for homeless and low-income clients earning 50% or less of the area median income. 

Expanding Capacity
In 2016 and 2017, VSH recruited for and developed three critical staff positions: Controller, Associate Director of Mission Advancement, and Associate Director of Housing Development. The people in these positions are already operating at full capacity, achieving department goals while also introducing processes and approaches that are enhancing overall operations.

Goals for 2017-2018:

Renovate New Clay House
When VSH opened New Clay House in the Carver neighborhood of Richmond in 1992, it was the first supportive housing community in our state. VSH will build on 25 subsequent years of experience with an $18.7M renovation and expansion of this flagship property. The resulting 80 units will encompass:

  • 55 units for formerly homeless individuals
  • 25 units for individuals earning 50% or less of AMI
  • Expanded apartments from 150 to 350 sq. ft. and added full bathrooms
  • Increased parking, community activity space, kitchen and pantry
  • A computer room, onsite laundry and outdoor courtyard.  

Maintain Housing Stability for Clients
98% of our clients remained permanently housed in 2016 thanks to the provision of permanent housing and supportive services. VSH aims for equally strong outcomes in 2017.

Grow Our Volunteer Program
Establish a new procedure for volunteer orientation to streamline intake and placement; utilize HandsOn affiliates to create more resident enrichment opportunities, and record hours more effectively and consistently on an individual basis.


1. Supportive Services in VSH Properties - $441,000

VSH owns and operates 619 units of permanent supportive housing. In each of its supportive apartment buildings, VSH provides comprehensive, onsite supportive services including case management, counseling, skills training, and community building to help residents improve economic self-sufficiency and housing stability, and to promote mental/physical health and recovery from substance use disorder.

2. "Homelink" and "A Place To Start" Programs – $192,000

The "A Place To Start" program serves chronically homeless individuals with severe and persistent mental health disorders in the City of Richmond and Chesterfield and Henrico Counties; the "Homelink" program provides similar services for those with chronic physical health issues. Both programs offer scattered-site rental housing and intensive support services to help more than 130 participants per year maintain housing, improve mental and physical health, and achieve greater independence.

3. Volunteers

  • Client interaction opportunities (meals, game nights, computer classes, etc.)
  • Indoor/outdoor property beautification projects (painting, landscaping, community garden development)
  • Administrative support (create newsletters, write blogs, help with mailings, assist with filing, etc.)

Virginia Supportive Housing (VSH) is a non-profit 501(c)3 organization that transforms lives and communities by providing proven, permanent solutions to homelessness. Founded in 1988, VSH was the first non-profit in Virginia with the mission of providing permanent supportive housing (PSH) to homeless single adults.

PSH is a best practice, evidence-based strategy that combines affordable housing, which usually includes rental subsidies, and supportive services with a goal of keeping people stably housed so they do not return to homelessness.

VSH accomplishes its mission by 1) creating new housing, either through new construction or rehabilitation/adaptive re-use, that VSH then owns & operates and 2) by paying rental subsidies in apartments in the community that VSH does not own.

In 1992, VSH opened New Clay House, the first permanent supportive apartments in Virginia and home to 47 formerly homeless single adults. VSH owns and manages a total of 619 units of permanent supportive housing throughout Charlottesville, Richmond, and south Hampton Roads, and operates an additional 328 scattered-site PSH units in the Richmond community for formerly homeless individuals renting from another landlord.

The homeless individuals and families VSH serves represent the very lowest levels of income in our region (50% or less of area median income). This financial situation is often compounded by other challenges, including substance abuse, mental illness, and physical disabilities. VSH is increasingly targeting its housing and services to those in the community with the greatest level of need, including the chronically homeless and medically vulnerable.

VSH provides comprehensive supportive services to tenants residing in the buildings that VSH owns and operates and in the scattered-site rental housing in the community. Supportive services include case management, counseling, skills building, and financial literacy education to help clients achieve housing and economic stability and substance abuse and mental/physical health recovery.

VSH clients sign leases and pay 30% of their monthly income as rent with a minimum rent of $50. Clients may stay in PSH for their lifetime or may move on to private housing in the community when they no longer need support services. Approximately 80% of the clients VSH houses and serves eventually move after an average stay of 4-5 years, thus freeing up units for other homeless individuals.

VSH’s PSH is extremely successful - last year's results indicate that 98% of our residents do not return to homelessness.

CEO Statement

My vision is to help our organization achieve “wise growth” while it also consistently delivers sustainable, outcomes-based, high quality programs to the most vulnerable members of the communities we serve. Our leadership team believes that achieving this vision depends on leveraging the three attributes that define our competitive advantage:

         · Program design and outcomes

         · Real estate expertise

         · Partnerships and relationships

Each attribute relies on two things for success: a high-quality team and sustainable funding. That’s why our focus is on
1) accessing the best professionals and developing the next generation of leadership to lead and manage the organization and its growth, and
2) consistently securing the funding needed to provide services while also diversifying our funding sources away from traditional public and private grants.

Areas of Service
Areas Served
In a specific U.S. city, cities, state(s) and/or region.
Metro Richmond
Tri-cities Region
Richmond, City
Chesterfield County
Colonial Heights, City
Dinwiddie County
Goochland County
Hanover County
Henrico County
Hopewell, City
Petersburg, City
Charles City County
Hampton Roads
Board Chair
Board Chair Mrs. Pamela Goggins
Company Affiliation Microsoft
Term Jan 2018 to Dec 2020
Board of Directors
Board Members
Mrs. Nathalia Daguano Artus Union Bankshares Corp.
Mr. James F. Banta Capital One Financial Corp.
Mr. Keith L. Conley Veteran, US Navy
Mr. John S Finn SecretaryUnited Real Estate Richmond
Mrs. Pamela Goggins PresidentMicrosoft
Mr. F. Andrew Heatwole Ripley Heatwole Company
Mr. Jack Horn Martin Horn, Inc.
Mr. John P. McCann TreasurerMcCann Realty Partners
Mr. Jim Mellendick Wells Fargo Advisors
Ms. Sharon K. Nusbaum Vice PresidentCommunity Volunteer
Ms. Sharon L. Payne Virginia Wesleyan University
Mr. Jason Snook CapTech
Ms. Anne Thomas-Hines Thomas-Hines Interiors
Board Demographics - Ethnicity
African American/Black 2
Asian American/Pacific Islander 0
Caucasian 10
Hispanic/Latino 1
Native American/American Indian 0
Board Demographics - Gender
Male 8
Female 5
Board Term Lengths 2
Board Term Limits 3
Board Meeting Attendance % 75
Written Board Selection Criteria? No
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 100
Percentage Making In-Kind Contributions 100
Number of Full Board Meetings Annually 6
Standing Committees
Program / Program Planning
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Advisory Board / Advisory Council
Housing and Community Development
Board Governance
Other Boards
The tables below contain information about other groups that advise this nonprofit on operations and projects.
Advisory Board Members
Mr. Karl Bren Green Visions Consulting
Mr. Imad Damaj Virginia Muslim Coalition for Public Affairs
Ms. April Espree Norfolk Redevelopment and Housing Authority
Ms. Jane Henderson VA Community Capital
Mr. W. Barry Hofheimer CB Richard Ellis
Ms. Kelly King Horne Homeward
Mrs. Anne Kincaid-Luna Chico's Norfolk
Ms. Laura Lafayette Richmond Association of Realtors
Ms. Ruth Mashburn Lynnhaven United Methodist Church
Ms. Penny Johnson McPherson Wells Fargo
Pastor Greg Ott Chalice Christian Church
Mrs. Sharon Patrick Enterprise Holdings
Ms. Sharon Payne VA Wesleyan College
Mr. Gilbert M. Rosenthal The Rosenthal Foundation
Mr. Robert C. Sledd Past Chairman/CEO Performance Food Group
Mr. T.K. Somanath Better Housing Coalition
Mr. Wallace Stettinius Retired Chairman, Cadmus Communications
Ms. Nancy B. Stutts Connect Network
Mr. James Ukrop First Market Bank/Ukrop's
Mr. Neil Walsh Sacred Heart Catholic Church
Youth Board Members
Mr. Scott Castro Department of Behavioral Health and Disability Services
Ms. Déja Coley PRA Group/Girls Like Me
Mrs. Oliva Jones Garrett Big Brothers Big Sisters
Ms. Robyn Howell Capital One
Mr. Adam Jackson Hanover County Social Services
Mrs. Sarah Jones-Anderson Virginia Housing Development Authority
Mr. Matt Morgan Project: HOMES
Mrs. Leslee Oliver Timmons Group
Mrs. Gabrielle McDonald Pearman LCSWHomeward
Ms. Madeline Petrie Project: HOMES
Ms. Portia Walters Richmond Behavioral Health Authority

Executive Director
Executive Director Ms. Allison Bogdanovic

Allison Bogdanovic, Executive Director since January 2014, is highly regarded for orchestrating regional collaborations among stakeholders in affordable housing developments. She has worked with Virginia Supportive Housing since 2003, previously serving as Director of Housing Development. Allison holds a master’s degree in Urban and Regional Planning from Virginia Commonwealth University and a bachelor’s degree in Business from the University of Richmond. Before working with Virginia Supportive Housing, Allison was a consultant with a local information technology firm. She was a founding board member of the Emerging Leaders Network and a member of the Leadership Metro Richmond Class of 2010. Allison has successfully completed the National Development Council’s Housing Development Finance Professional (HDFP) Certification Program.

Former CEOs
Ms. Alice Tousignant Mar 1997 - Dec 2013
Senior Staff
Mr. Carter Dages Chief Financial Officer
Ms. Tina Hall Director of Human Resources
Ms. Sheila Parker Director of Property Manager
Ms. Jennifer Tiller Director of Client Programs
Full Time Staff 99
Part Time Staff 28
Volunteers 800
Contractors 3
Retention Rate 60
Organization has a Fundraising Plan? Yes
Organization has a Strategic Plan? Yes
Years Strategic Plan Considers 5
Date Strategic Plan Adopted June 2016
Management Succession Plan? No
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes

In Richmond, VSH has long-standing relationships with homeless service providers and health providers in the Richmond community including the Richmond Behavioral Health Authority, The Daily Planet, Bon Secours, VCU Health Systems, the Veterans Administration, the Department of Social Services, CARITAS and other homeless service providers. These organizations are partners in providing services to VSH clients.

VSH is a leading partner in a multi-sector collaborative within Richmond’s existing homeless service system – The Richmond Area Collaborative to End Chronic Homelessness (RACECH). Collaborative initiatives include: coordination of outreach and housing access efforts with the homeless population; collaboration with The Daily Planet for the physical/mental health and dental care needs of consumers; collaboration with the state’s SOAR program to educate consumers on SSI/SSDI benefits acquisition; staff participation in Continuum of Care planning; regular meetings with local and state psychiatric hospital discharge planners for referral purposes; and, using state wide peer groups to provide trainings regarding wellness and recovery for clients.

Collaborative members meet regularly to reduce duplication of services, identify and target vulnerable individuals, and monitor progress toward ending street homelessness. These efforts ensure that limited resources are used most effectively to end homelessness for the most vulnerable.

The VSH Housing Development team was the first in the nation to work with governmental entities across jurisdictions to create regionally financed housing developments to meet community needs in the Hampton Roads region. VSH was also the first permanent supportive housing developer to utilize collaborative funding from the counties of Chesterfield, Henrico, and the City of Richmond to develop the Studios at South Richmond.

HandsOn Greater Richmond2009
Partnership for Nonprofit Excellence2005
United Way of Greater Richmond & Petersburg Partnership Agency1995
Virginia Sustainable Building Network2007
Housing Achievement Award - New Clay HouseOffice of the Governor1993
Housing Achievement Award - FIND for FamiliesOffice of the Governor2000
Eureka Mentor AwardEureka Communities - Boston2002
Housing Achievement Award - Permanent Supportive HousingOffice of the Governor2004
Success Award for Quality and AccountabilityHomeward2004
Housing Achievement Award - Gosnold Apartments - Hampton RoadsOffice of the Governor2007
Courage Award - Gosnold Regional SRO - Hampton RoadsVolunteers of America2008
Housing Achievement Award - A Place To Start ProgramOffice of the Governor2009
Steve Netherly Award for Overcoming Homelessness - Orvilee Banks, former VSH ClientHomeward2009
Innovation in Homeless Service Provision Award - A Place To StartHomeward2010
Multi-Family New Construction of the Year for Energy and Resource Efficiency - South Bay Apartments - Hampton RoadsEarthcraft Virginia2011
Multi-Family New Construction of the Year for Energy and Resource Efficiency - The Crossings - CharlottesvilleEarthcraft Virginia2012
Best Green Residential Project Award - The Crossings - CharlottesvilleVirginia Sustainable Building Network2012
Housing Achievement Award - The Crossings - CharlottesvilleOffice of the Governor2012
Innovation in Homeless Service Provision Award - Richmond Area Collaborative to End HomelessnessHomeward2013
Housing Partner Special Projects Award - Heron's Landing - Hampton RoadsHampton Roads Housing Consortium2013
Combatting Homelessness AwardNational Council of State Housing Agencies2013
Innovative Deal of the Year - Crescent Square - Virginia BeachUrban Land Institute2016


The APTS program was formed in 2007 to provide Intensive Community Treatment and permanent housing to individuals who have a history of chronic homelessness as well as severe and persistent mental illness. The program is licensed by the Department of Behavioral Health and Developmental Services to provide services based on an evidence-based model that involves a multidisciplinary team of mental health professionals who are available 24/7 to deliver a comprehensive array of services in the community. Services include assistance with benefits, securing income, supportive counseling, medication education and management, and healthcare coordination.

The APTS team is comprised of the following positions: Team Lead, Program Assistant, Registered Nurse, Psychiatrist, Peer Specialist, Substance Abuse Specialist, Vocational Specialist, Housing Specialist, Supportive Services Specialists, and Clinicians. Team members have a daily treatment team meeting to coordinate care for the participants. With daily communication and low staff to client ratios, the team is able to anticipate and respond quickly to individual needs and crisis situations.


Population Served Homeless
Long Term Success The A Place to Start (APTS) program has four primary objectives: to decrease homelessness among persons who are experiencing chronic homelessness and have a serious mental illness, to decrease the impact of psychiatric symptoms on program participants, to improve or stabilize the physical health of program participants, and to reduce the over utilization of community services and resources by program participants.  

Permanent Supportive Housing in VSH-owned properties is an integrated approach that includes the development of new supportive housing developments, the ongoing management of the sites, and the provision of onsite supportive services to tenants. Our tenants include individuals who have experienced homelessness, have little to no income, have been diagnosed with HIV/AIDS, are veterans, and/or have a Traumatic Brain Injury. The major components of VSH’s supportive services are case management, individual counseling, skill building, social connectivity, and community engagement.

Population Served Poor,Economically Disadvantaged,Indigent
Short Term Success
Residents will remain permanently housed.
Residents will increase their income.
Long Term Success Consistently over the years, more than 95% of those housed by VSH do not return to homelessness.

Virginia Supportive Housing’s Housing First programs provide scattered-site rental assistance and supportive services to chronically homeless single adults with disabilities in Hampton Roads. Potential participants are referred through their respective Continuum of Care when there is a vacancy. After the referral is made, the Supportive Services Specialist and the referring agency work together to gather the necessary client homelessness history and disability documentation to determine eligibility. Once the client is deemed eligible for the program, the Supportive Services Specialist and Housing Specialist work with the individual and community landlords to locating suitable housing.

The Housing First program has six Supportive Services Specialists, one Housing Specialist, and one Team Leader. The Supportive Services Specialists provide a plethora of services to their clients in order to assist clients with maintaining their housing. These services include, but are not limited to: collaboration with landlords, healthcare coordination, vocational services, substance abuse services, and probation/parole when needed.

Population Served Homeless

The HomeLink program was established in 2011 and provides affordable rental housing in the form of a rental subsidy for scattered site apartments in the community, along with intensive case management services.  HomeLink serves single adults with a documented disability, including life-threatening medical conditions and/or mental illness who have experienced long or repeated episodes of homelessness. Participants are referred through the Singles Housing Team (SHT), a community group of providers that operates through the Greater Richmond Continuum of Care and serves as the centralized access point for those who are experiencing homelessness.  The HomeLink team consists of a Team Supervisor, Housing Specialist, and Case Managers, who work to connect participants to housing, needed medical and mental health providers in the community, as well as to benefits, resources, and other services necessary for the participant to maintain their safe, affordable housing.  

Population Served Homeless
Short Term Success
>95% remain permanently housed
>50% increase their income
>80% participate in physical healthcare
Long Term Success More than 95% of those housed and served will not return to homelessness.

The SSVF program serves veteran families by offering preventative funds and services for individuals at risk of homelessness, and rapid rehousing assistance for individuals who are experiencing homelessness. SSVF provides short-term case management to link individuals and families to benefits and offers temporary financial assistance to achieve housing stability.  Referrals for those experiencing homelessness come to SSVF via VetLink (Richmond) and a coordinated entry process in Petersburg and Charlottesville.  VetLink is the coordinated entry group in Richmond that is made up of veteran service providers in the region.  Prevention clients call the intake number directly and are screened for eligibility based on a prevention screening tool and availability of funds.  The SSVF team consists of a Team Supervisor, Case Managers, Housing Specialists, an Employment Specialist, and an Intake Coordinator.  In addition, VSH subcontracts with two agencies (the Haven in Charlottesville and St. Joseph’s Villa for Richmond families) to ensure that all geographic regions and populations are served.  

SSVF Supportive Services

SSVF staff provides outreach services, case management and housing location and placement to help families achieve housing stability. SSVF staff also serves as a link for eligible Veterans to VA benefits and other public benefits which may include:

· Vocational and rehabilitation counseling

· Employment and training services

· Educational assistance

· Healthcare services

· Daily living services

· Personal financial planning services

· Income support services

· Legal services

Population Served Homeless
Long Term Success To prevent and end homelessness for veterans at risk of or experiencing homelessness.
CEO/ED/Board Comments Virginia Supportive Housing (VSH) has Permanent Supportive Housing (PSH) programs in Richmond, Hampton Roads, and Charlottesville with a primary focus on single adults experiencing chronic homelessness. All programs are based on the Housing First model that provides affordable, subsidized rental housing as a first step toward stability without any conditions. This evidenced-based model of ending homelessness is highly successful in serving individuals who have extensive episodes of homelessness.
Fiscal Year
Projected Revenue $8,693,536.00
Projected Expenses $8,676,048.00
Endowment Value $80,000.00
Spending Policy Percentage
Percentage (if selected) 5
Form 990s
IRS Letter of Exemption
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201620152014
Foundation and
Corporation Contributions
Government Contributions$5,650,939$5,580,384$5,369,013
Individual Contributions$101,732$311,848$1,489,976
Investment Income, Net of Losses$187,012$129,498$161,947
Membership Dues------
Special Events----$2,364
Revenue In-Kind------
Expense Allocation
Fiscal Year201620152014
Program Expense$6,481,274$6,433,356$6,372,163
Administration Expense$947,095$1,209,184$973,585
Fundraising Expense$622,861$512,960$486,275
Payments to Affiliates------
Total Revenue/Total Expenses1.131.071.00
Program Expense/Total Expenses81%79%81%
Fundraising Expense/Contributed Revenue10%7%7%
Assets and Liabilities
Fiscal Year201620152014
Total Assets$23,739,476$21,719,865$20,844,936
Current Assets$1,091,818$1,218,155$1,217,190
Long-Term Liabilities$1,048,158$0--
Current Liabilities$1,345,383$1,383,733$1,102,119
Total Net Assets$21,345,935$20,336,132$19,742,817
Short Term Solvency
Fiscal Year201620152014
Current Ratio: Current Assets/Current Liabilities0.810.881.10
Long Term Solvency
Fiscal Year201620152014
Long-Term Liabilities/Total Assets4%0%0%
Capital Campaign
Currently in a Capital Campaign? No
State Charitable Solicitaions Permit
Solicitations Permit
Solicitations Permit 5/2017View
Solicitations Permit 11/2017View
Foundation Comments
  • Audited financial statements represent the financial position of Virginia Supportive Housing and their affiliates.
  • Form 990 represents solely the financial position of Virginia Supportive Housing.