Shepherd's Center of Richmond
3111 Northside Avenue, #400
Richmond VA 23228
Mission Statement

TSCOR encourages older adults to remain active and independent through enrichment programs and volunteer service to their peers.

Web and Social Media
Executive Director and Executive Committee
CEO/Executive Director Ms. Julie S. Adams-Buchanan MS, CVA
Board Chair Mr. Hal Costley
Board Chair Company Affiliation Retired Civil Engineer
Contact Information
Address 3111 Northside Avenue, #400
Richmond, VA 23228
Telephone 804 355-7282
Fax 804 none
History and Background
Year of Incorporation 1984
Financial Summary
Revenue vs Expense Bar Graph - All Years
Expense Breakdown Bar Chart - All Years
Projected Revenue $137,700.00
Projected Expenses $172,700.00
Additional Documents
Open University Schedule Winter 20182018View
Gray Matters Winter 20182018View
Annual Report 2016-20172017View
Annual Report 2015-20162016View
Annual Report 2014-20152015View
Gray Matters-Newsletter Fall 2014-New Executive Director2014View

TSCOR encourages older adults to remain active and independent through enrichment programs and volunteer service to their peers.


The 2014-2015 fiscal year was one of new beginnings, consisting of consolidation, improvement and growth. In the beginning of the year, the Board undertook a full strategic planning review, led by professional Katie Campbell, based upon three plenary sessions with the full Board and several intensive meetings with individuals. The result was a three-year strategic plan enthusiastically adopted by the Board. New vision, mission, and values statements were also adopted as part of this exercise. All of these can be found on our website. The full cost of the strategic planning exercise was covered by a generous donation made for that purpose.

The Executive Director, Julie Adams-Buchanan, who was appointed to that position effective June 1, 2014, took full administrative rein at the start of this fiscal year. Among significant developments was the implementation of a computerized online transportation system, Ride Scheduler, to bring our program up to 21st century standards. Transporting seniors to medical appointments and grocery stores is now easier to coordinate and drivers have further control on how they participate. Sarah Cheney, Executive Director of Shepherd’s Centers of America, came for a visit shortly after automation and is eager to see the outcomes of our Center, as well as many other Shepherd’s Centers using the program now.

Among modernizing and economizing measures undertaken during the year, an increasing number of Gray Matters newsletters, Open University schedules and invitations are being distributed electronically. The significant contributions to seniors in the Greater Richmond community are detailed in our annual report.



  • The Shepherd’s Center is in need of VOLUNTEERS.  Our existence depends upon having volunteer drivers, handymen, and teachers for our Open University.  Ideally, we are in need of volunteers who are, themselves, around 50 years of age or older.
  • Monetary donations needed in order to continue our programs.



The Shepherd’s Center of Richmond was incorporated in 1984.  Reverend Robert Seiler of Richmond, with the support of several local churches, developed the Richmond Shepherd’s Center, based on the successful national model that had been established in the early 1970’s in Kansas City, MO.  This pilot project was supported by the Virginia Diocese of the Episcopal Church with a three-year grant.

The purpose of the organization was to utilize the skills, wisdom, and experience of seniors to solve some of the problems and unmet needs of other seniors in the community.  It was not a place or a building, but was, and still is today, a community of caring, dedicated senior volunteers who offer their skills, wisdom and experience to make our organization the best resource in Richmond for those over 60.

The first programs developed and implemented by these senior volunteers were transportation to medical appointments, handyman services, and an educational lecture series.  Services were offered to those who were over 60 years of age and living west of First Street to the city limits and from Broad Street south to the James River.

The success of the program led to widening support from individual, corporate, congregation and foundation contributions.  Area teachers donated time and expertise as class attendance increased and interest in the life-long learning program grew.  Several local churches offered their space during the week for the “Open University” educational classes, taught by retired professors.  Volunteer participation in the Personal Services program increased.

These programs have continued to serve the needs of people of retirement age for almost 35 years.   Today, the Center serves an average of 500 “students” each year at the Open University, offering intellectual stimulation, socialization, and reducing a sense of isolation common in older adults.  Each year, the Volunteer Services program serves approximately 200 clients, and provides more than 1400 cost-free round-trip rides to medical appointments and to grocery stores for seniors in the Richmond Metropolitan Area.

CEO Statement

The Shepherd’s Center of Richmond's programs address the crucial human needs of purpose and meaning in later life while simultaneously addressing the problems of inadequate transportation, isolation, and the need for socialization and intellectual stimulation among seniors. The Shepherd’s Center of Richmond is a completely volunteer-operated organization of senior volunteers helping other seniors in the community.

More than one in five adults 65 years of age and over does not drive, and transportation is recognized as one of the most crucial, under-addressed needs for older adults. When caring volunteers address needs such as transportation, minor home repair, and bill-paying, it becomes increasingly possible to minimize feelings of dependence and isolation. No one lives “independently”; we are interdependent throughout our lives. For both providers and recipients of Shepherd’s Center services, the sense of this vital interdependence creates opportunities for satisfaction and growth.

Drivers almost always stay with the client in the doctor’s office, and often stop with the client at a pharmacy on the way home to fill a prescription. In several cases, a client was admitted to the hospital, and the volunteer stayed, as one would with family, until the person was ready to return home. The personal satisfaction derived from regularly providing transportation to clients who could not otherwise make the trip is tremendous. One volunteer driver insists on using the word “friends” rather than “clients”. This driver has routinely taken people to medical appointments and grocery shopping for more than 15 years.

The Shepherd’s Center is special in its capacity to engage volunteers in leadership roles. We employ only three people. Some 350 volunteers carry out all other work, giving more than 10,000 hours of service annually. This work ranges from teaching or direct personal service to organizational planning, committee work, and board leadership. While it is not uncommon to find older adults giving their time to service organizations, it is unusual for an organization to be almost entirely comprised of older adults.



Areas of Service
Areas Served
Chesterfield County
Henrico County
Metro Richmond
Richmond, City
The Shepherd's Center service area is defined by the zip codes within which we have volunteer drivers.  At present, we fully serve 20 zip codes within the Richmond, Henrico, and Chesterfield area.
Board Chair
Board Chair Mr. Hal Costley
Company Affiliation Retired Civil Engineer
Term July 2017 to June 2019
Board CoChair
Board CoChair Mr. Bernie Henderson
Company Affiliation Director, Woody Funeral Home
Term July 2017 to June 2019
Board of Directors
Board Members
Ms. Ruth Blevins Retired
Mr. Hal Costley Retired Civil Engineer
Ms. Betty Ann A Dillon Virginia Employment Commission, retired
Dr. James Evans M.D.Retired Forensic Psychiatrist
Ms. Barbara Goehle Retired
Dr. Peter Goodman M.D.Retired Gastroenterologist
Dr. John L. Gordon Jr.Professor Emeritus of History & International Studies, U of Richmond
Mr. Ralph H. Graner U.S. Foreign Service Officer, retired
Dr. Arthur B. Gunlicks Emeritus, University of Richmond
Mr. Jackson Harrill Retired
Mr. Bernie Henderson Director, Woody Funeral Home
Ms. Mary Maiden Retired
Dr. Grayson Miller medical doctor
Ms. Carol Parke Syracuse University Library, retired
Mr. William Slaughter First and Merchants, Wheat First Securities, and The Capital Management Corp
Ms. Nancy Wallace Retired
Mrs. Suzanne P. Wiltshire Teacher/Administrator, St. Catherine's, retired
Ms. Elizabeth Yates Retired
Mrs. Sally Youngs Reynolds Metals, retired
Board Demographics - Ethnicity
African American/Black 0
Asian American/Pacific Islander 0
Caucasian 19
Hispanic/Latino 0
Native American/American Indian 0
Other 0
Board Demographics - Gender
Male 10
Female 9
Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 90
Written Board Selection Criteria? Under Development
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 100
Percentage Making In-Kind Contributions 100
Number of Full Board Meetings Annually 4
Standing Committees
Advisory Board / Advisory Council
Communications / Promotion / Publicity / Public Relations
Community Outreach / Community Relations
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Board Governance
Program / Program Planning
Other Boards
The tables below contain information about other groups that advise this nonprofit on operations and projects.
Executive Director
Executive Director Ms. Julie S. Adams-Buchanan MS, CVA


Julie Adams-Buchanan becomes the fifth executive director of the Center in its 30 years. She has held the position of Volunteer Services Coordinator at the Center for the past six and a half years, interviewing prospective clients and overseeing the hundreds of volunteers who provide transportation and other assistance to seniors in the Richmond community. 


Adams-Buchanan received her bachelor’s and master’s degrees in sociology from Virginia Commonwealth University. She was Certified in Volunteer Administration (CVA) last March. 


“On behalf of the Board of Directors I am delighted to welcome Julie as our new Executive Director,” said past Board President Art Gunlicks. “She brings a great deal of experience in the area of volunteer services and is enthusiastic about the Shepherd’s Center and the people we serve. We look forward to her leadership in the years ahead.”

Former CEOs
Ms. Linda Frank Apr 2004 - Jan 2014
Ms. Janyce Olson - Feb 2004
Senior Staff
Ms. Brenna Dennis Administrative Assistant
Ms. Paula Grimes Office Manager
Ms. Carol Harris Open University Coordinator
Full Time Staff 2
Part Time Staff 2
Volunteers 320
Contractors 0
Retention Rate 100
Organization has a Fundraising Plan? Under Development
Organization has a Strategic Plan? Yes
Years Strategic Plan Considers 3
Date Strategic Plan Adopted Nov 2014
Management Succession Plan? No
Organization Policy and Procedures Under Development
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
More than one in five adults 65 years of age and over does not drive. Transportation is recognized as one of the most important and under-addressed needs for older adults. Transportation to grocery stores and to medical and dental appointments is essential.

The Shepherd’s Center of Richmond provides services to older adults in the community who, for whatever reasons, cannot provide those services for themselves. Included services are:

round-trip rides to medical & dental appointments

Grocery Shopping:
food shopping done for persons unable to shop for themselves

minor home repairs including plumbing, electrical, and carpentry

Friendly Calls/Friendly Visits:
weekly contact for those wanting additional companionship and support
These cost-free services are available to anyone in the community who is age 60 or over. It is not necessary to be a Shepherd’s Center member to receive services. A client who needs help may call the office and speak with an office volunteer, who will match the client with a volunteer driver (handyman, etc.) who lives near the client.

Each year, roughly 85 volunteer drivers, using their own cars, fill over 1,300 round-trip ride requests. Drivers almost always stay with the client at the doctor’s office, and often stop with the client at a pharmacy on the way home to fill a prescription. The personal satisfaction derived from regularly providing transportation to clients who could not otherwise make the trip is tremendous. One volunteer driver insists on using the word “friends” rather than “clients”. This driver has routinely taken people to medical appointments and grocery shopping for more than 15 years. Moreover, volunteers made hundreds of Friendly Visits or Calls and many minor home repairs last year in response to requests.
Population Served Elderly and/or Disabled
Budget $100,000.00
The Center’s Open University offers almost limitless opportunity for intellectual challenge and for social interaction. Classes and lectures are held at churches in three areas of Richmond and also at Covenant Woods. Eight-week terms in the fall, winter, and spring feature well-qualified lecturers or instructors, many of whom are faculty or retired faculty members of area colleges and universities. All instructors volunteer their time. Programs at the three sites differ. Members may attend classes at any location at any time for a single $35 per-term tuition. Open University courses may include foreign languages, literature, history, political science, art, music, religious studies, philosophy, science, writing, estate planning, and yoga.

Each term averages 400 registrants, and more than 70 people give their time and expertise as teachers, hospitality team members, and organizers to make it all happen. The members of the Shepherd’s Center Education Committee are completely responsible for planning and carrying out the myriad details of each term. Many people have attended the Open University for more than 10 years, citing the friendships and the continued learning as keeping them happy and eager to return each year.
Budget $85,000.00
CEO/ED/Board Comments

The Shepherd’s Center of Richmond (TSCOR) offers a lifelong learning program called the Open University, providing high quality educational opportunities to older adults at an extremely low cost. TSCOR is able to accomplish this by attracting outstanding volunteer teachers, dedicated to their own educational growth and their willingness to share their understanding with others. I am sure you join me in appreciating the efforts of the TSCOR staff and instructors to continue to provide this program.

In addition to the ongoing mission of Open University, TSCOR is involved in other senior support activities through Client Services. These services include driving seniors to medical appointments, handyman services and grocery shopping assistance. I’d like to encourage everyone to support us by joining our team of drivers. We have an increasing need for additional drivers in order to fulfill all the requests we are currently receiving. Driving clients is a flexible volunteer activity. You get to choose the client, the location to which you are willing to drive, and the day and time that is convenient for you. Drivers typically drive once a week to once a month at their discretion.

If you think you might be interested in becoming a TSCOR driver, please contact The Shepherd’s Center and let them know. They will be happy to answer any questions and can put you in touch with drivers happy to share their experience. I have been a driver for seven years and it has been a delightful opportunity to be of service, to get to know wonderful new people and to have fun.

-Hal Costley, Board President, Fall 2017

Fiscal Year
Projected Revenue $137,700.00
Projected Expenses $172,700.00
Endowment Value $32,200.00
Spending Policy Percentage
IRS Letter of Exemption
Detailed Financials
Expense Allocation
Fiscal Year201620152014
Program Expense$157,498$188,653$126,364
Administration Expense$5,476$22,055$37,426
Fundraising Expense$4,642$14,067$874
Payments to Affiliates------
Total Revenue/Total Expenses0.991.600.89
Program Expense/Total Expenses94%84%77%
Fundraising Expense/Contributed Revenue4%6%1%
Assets and Liabilities
Fiscal Year201620152014
Total Assets$441,491$449,210$333,950
Current Assets$437,988$11,644$332,368
Long-Term Liabilities$0$0--
Current Liabilities$2,981$960$21,020
Total Net Assets$438,510$448,250$312,930
Short Term Solvency
Fiscal Year201620152014
Current Ratio: Current Assets/Current Liabilities146.9312.1315.81
Long Term Solvency
Fiscal Year201620152014
Long-Term Liabilities/Total Assets0%0%0%
Capital Campaign
Currently in a Capital Campaign? No
State Charitable Solicitaions Permit
Solicitations Permit
Solicitations Permit ExemptionView
Organization Comments

The Shepherd’s Center of Richmond

Fiscal Management Statement

In order to maintain prudent fiscal stewardship, the TSCOR Board of Directors has established certain fiscal policies to insure strong control of its assets and its budget. The stability of the organization is analogous to a three-legged stool. The three legs are: careful management of expenses, conservative budgeting and wise use of invested assets.

The first, careful management of expenses is dependent upon the staff to carefully manage available resources and eliminate extraneous spending. The Board has established controls and reviews expenses carefully. An indication of good spending practices is that during the past several years the actual expenses of the organization have been below budgeted expenses.

Secondly, the Board attempts to follow a conservative budgeting policy. That policy results in establishing budgeted expenses within reasonable expectations based upon past history and anticipated activities. Also, establishing conservative estimates of anticipated revenue from fluctuating and variable revenue sources is important. As a result of expenses being more constant and easier to estimate and contributions being more difficult to anticipate, the conservative revenue estimates often result in a budgeted deficit. Those budgeted deficits have been declining over the past several years, reflecting improved financial management and increased revenue.

The third leg of the fiscal management stool is wise use of invested assets. The Board Investment Policy has two main features that affect fiscal planning.

1. Almost all endowment funds have a spending policy that allows the fund to support on-going operations. The TSCOR Board Restricted Endowment Fund allocates 5% of its net asset value annually to be used for budgeted expenses.

2. The Board also requires that an amount equal to the budgeted deficit be maintained in a cash operational reserve account for use if needed.

While the budgeted deficit for 2016/17 was $48,625, no funds above the allowed 5% were transferred from the invested funds. The actual result for FY 2016/17 was a surplus of $2,785. The 2015/16 actual deficit was $1,070, substantially less than the budgeted deficit of $52,540.

Our current invested assets would allow the Center to operate for over 10 years with the deficits we have been budgeting and over 15 years with the past actual deficits experienced. However, the Board is aggressively pursuing development efforts to increase revenue and reduce the annual budgeted deficit.

The existing financial resources and management controls reviewed above strongly supports the conclusion that the fiscal health of the TSCOR is good and improving.

Hal Costley, Finance Chairman

Foundation Comments
  • Financial information provided from IRS 990s, with supplemental information provided from year-end financial statements.
  • IRS 990s prepared by Sally Volta, Board Treasurer.
  • Revenue from "Foundations and Corporations" also includes support from congregations.
  • Revenue from "Individuals" for FY 2009 includes two estate gifts.