Richmond SPCA
Robins-Starr Humane Center
2519 Hermitage Road
Richmond VA 23220
Mission Statement

The mission of the Richmond SPCA is to practice and promote the principle that every life is precious. The Richmond SPCA is a no-kill humane organization serving Richmond, Virginia and the surrounding counties. At all times and in every way, we are advocates for animals. We provide for their safety and comfort, strive to alleviate their suffering, and work to place them in homes that provide a responsible lifetime commitment to them. We oppose any taking of the lives of healthy or treatable animals and do not participate in such conduct ourselves. We provide services that promote responsible pet guardianship and humane attitudes toward all life.

CEO/Executive Director Ms. Robin Robertson Starr
Board Chair Ms. Patricia Manning
Board Chair Company Affiliation The Jefferson Hotel
Contact Information
Address Robins-Starr Humane Center
2519 Hermitage Road
Richmond, VA 23220
Telephone 804 521-1300
Fax 804 521-0540
History and Background
Year of Incorporation 1891
Financial Summary
Revenue vs Expense Bar Graph - All Years
Expense Breakdown Bar Chart - All Years
Projected Revenue $5,777,329.00
Projected Expenses $6,329,902.00

The mission of the Richmond SPCA is to practice and promote the principle that every life is precious. The Richmond SPCA is a no-kill humane organization serving Richmond, Virginia and the surrounding counties. At all times and in every way, we are advocates for animals. We provide for their safety and comfort, strive to alleviate their suffering, and work to place them in homes that provide a responsible lifetime commitment to them. We oppose any taking of the lives of healthy or treatable animals and do not participate in such conduct ourselves. We provide services that promote responsible pet guardianship and humane attitudes toward all life.

The Richmond SPCA is a national leader of the no-kill movement and the largest private humane society in Central Virginia. Last year, the Richmond SPCA found homes for more than 3,600 animals through adoption; delivered lifesaving medical attention to more than 3,000 sick, injured, and neonatal homeless pets; spayed or neutered 5,392 pets at low or no cost in our on-site veterinary hospital; delivered 32,450 hours of humane instruction to children and adults; and provided a variety of pet-retention services including a free behavior helpline and a low-cost, full-service veterinary clinic for pets of income-qualified families and for pets in municipal shelters. 
Specific programmatic and fundraising goals for the current year have been set so that the organization may meet, and in some cases exceed, last year's accomplishments on behalf of homeless animals in great need. These goals center on, but are not limited to, performance by the organization's:
  • Annual Fund
  • Adoption Center
  • Education and Training Department
  • Animal Admissions (Intake) Department
  • Susan M. Markel Veterinary Hospital
The Richmond SPCA is a private, non-profit 501c3 organization. Contrary to widespread belief, it is not a chapter of or a part of or associated with any national organization and receives no general financial support from any national organization. It also receives no government funding and never has done so in its more than a century of existence. The Richmond SPCA relies on the generosity of individuals, corporations and foundations to support its lifesaving work for homeless animals and help to people who love and need their pets. Needs for the current year include but are not limited to:
  • Community support of the organization's annual fund
  • Community support of the organization's adoption program
  • Community support of an animal-friendly legislative agenda
  • Long term, qualified volunteers to support the organization's lifesaving programs
  • Advocates and caretakers for feral cat populations in our community 
In 1999, the Richmond SPCA adopted a strategic plan for the organization that was premised on a highly progressive no-kill philosophy and that articulated a no-kill vision for the community that the organization has been dedicated to fulfilling ever since. The progress that has been made in the intervening years toward saving all healthy and treatable homeless animals in our community has been remarkable.
The Richmond SPCA became a no-kill organization in 2002 and, in that same year, began a working partnership with the City of Richmond with the stated goal of ending the loss of life of all healthy homeless animals in the City by 2008. That outcome was achieved two years early, and the partners' success was recognized with a Lifesaving Award from California-based Maddie's Fund in 2009, only the fourth such award ever given nationally.
The Richmond SPCA began a similar partnership with Hanover County in 2008 and together they have saved the life of every healthy homeless animal in that county since the beginning of 2009.
The Richmond SPCA continues to transfer pets into its care on a daily basis from municipal agencies so that those pets may receive lifesaving treatment and be adopted to loving new homes. Of the more than 3,500 homeless animals in the care of the Richmond SPCA each year, the organization transfers more than 75 percent of them through these relationships. The remaining 25 percent are surrendered to the Richmond SPCA by their owners.
The Richmond SPCA has operated a spay/neuter clinic for this community since 2003, performing thousands of free and low-cost surgeries for feral cats and for the pets of the public and for pets in local government shelters annually.
The organization also provides an array of programs and free services that help people resolve behavior problems and temporary life crises without having to relinquish the pets that they love. The Richmond SPCA also rehabilitates and saves the lives of thousands of sick and injured homeless animals every year through its Cinderella Fund and, in 2012, opened a low-cost, full-service veterinary clinic for pets of people of modest means and for animals in government shelters. Demand for these services has been extraordinary, and the organization is working diligently to serve all qualified clients. There are plans to expand the clinic in size and scope in 2015. Construction is currently underway on the Susan M. Markel Veterinary Hospital, with completion expected by the close of calendar year 2015.
The Richmond SPCA is committed to guaranteeing a future to as many orphaned dogs and cats, including those who are sick or injured, as possible in our community.
CEO Statement
I am deeply proud of the remarkable work that the Richmond SPCA does for both animals and people in our community and just as proud of the courage that it has displayed in standing up for the principles we believe in as a no-kill humane society. 
Our Board of Directors adopted a strategic plan in 1999 that established a no-kill philosophy as the basis for our own operations and a no-kill vision for our community.  It was a highly progressive step and a courageous departure from this organization's past practices and from the mainstream views of that time. We do not believe that taking the lives of homeless animals simply because they are homeless can be morally justified. Our organization has never wavered from those principles and has actively participated in the wave of change that has swept this country as the no-kill movement has grown in numbers of adherents and influence nationwide. 
We sincerely believe that the lives of our companion animals are precious and we are dedicated to ending the loss of life of all healthy and treatable animals in our community.  We use every means at our disposal to convince and to educate our community to treat animal lives with compassion and respect.  This is crucial not only for the well being of our companion animals but also for the quality of human life in our community since there can be no doubt about the fact that how people treat animals and the empathy that they feel has a direct and powerful relationship to how they treat other people. 
The Richmond SPCA is deeply committed to continuing and expanding its lifesaving success in order to make this a fully no-kill community.  
Board Chair Statement
I became involved with the Richmond SPCA when I was the Chairman and CEO of Universal Corporation because of the long standing relationship that had existed between my company and the organization. 
My dedication and motivated involvement increased vastly as I came to realize how well run the organization is, how effective it is at achieving its goals and how deeply committed it is to principle. When I retired from Universal, I was delighted to be able to give more of my time and attention to fulfilling leadership roles in the Richmond SPCA and I am now its Chairman. 
I have always loved our family's own pets very much but, before my involvement with the Richmond SPCA, was largely unaware of the suffering of so many homeless animals that are just as gentle and loving as our own family pets. Their lives are of great value and deserve to be saved.
The Richmond SPCA faces certain challenges that I have come to understand in depth.  Of course, as the national economy has suffered, the financial challenges for our organization have increased.  Fundraising has been more challenging and our income from a variety of sources has been reduced.  We also struggle with the attitudes of many people in local governments who are complacent about the loss of lives of companion animals and resistent to our efforts to partner with them to save many more of those lives.  Achieving the active and sincere partnership of local governments is important to our no-kill goal being realized for the community. 
I believe deeply in the mission of the Richmond SPCA and believe that its work in our community is of great significance.  Not only does our organization save companion animal lives but it also provides wonderful companions to people that greatly improve the quality of their lives as well.  Most importantly, the work of the Richmond SPCA and the education it provides makes ours a more ethical and compassionate community.  That improves the quality of life for everyone.
Areas of Service
Areas Served
Richmond, City
Chesterfield County
Goochland County
Hanover County
Henrico County
Metro Richmond
The Richmond SPCA's primary service area is Greater Richmond, Virginia, including the City of Richmond and the counties of Chesterfield, Goochland, Hanover and Henrico. The organization also transfers into its care for adoption animals from municipal shelters and other private humane organizations located across the Commonwealth of Virginia and beyond. In addition, households outside of the primary service area are allowed and encouraged to adopt pets from the Richmond SPCA.     
Board Chair
Board Chair Ms. Patricia Manning
Company Affiliation The Jefferson Hotel
Term Oct 2015 to Oct 2018
Board CoChair
Board CoChair Dr. John Robert Nelson
Company Affiliation Altria
Term Oct 2015 to Oct 2017
Board of Directors
Board Members
Ms. Tina Bachas Community Volunteer
Mr. David Beran Retired
Mr. Bartholomew Broadbent Broadbent Selections, Inc.
J. Alfred Broaddus Jr.Retired
Phyllis L. Cothran Retired President and CEO of Trigon Healthcare, Inc.
Nita Enoch Nita Enoch Interiors
Ms. Lori Evangel Genworth
Stefanie Gordinier Community Volunteer
Mr. Mitch Haddon Colonial Web Contractors Company
Thomas E. Hamlin Vice President of Financial Analysis and Investor Relations for Dominion Energy
Mr. Michael Hughes Holiday Barn Pet Resorts
P. Emerson Hughes Jr.Chariman of Holiday Barn Pet Resorts
Hugh A. Joyce James River Air Conditioning
Allen B. King Universal Corporation, Retired
Ms. Elizabeth King Ameriprise Financial
Patricia Manning The Jefferson Hotel
Mr. Tony Markel Markel Corporation
Ms. Lou Anne Nabhan Retired - Media General
John R Nelson Altria
Cindy Payne Pryor Community Volunteer
Sarah Robb Office of the Attorney General
E. Claiborne Robins Jr.The Robins Cellars
Agustin Rodriguez Altria
Mr. Watson Seaman Hunton & Williams
Mr. Stuart Siegel Retired
Robin Robertson Starr Richmond SPCA
Laura D. Windsor Esq.Partner at Williams Mullen
Board Demographics - Ethnicity
African American/Black 0
Asian American/Pacific Islander 0
Caucasian 23
Hispanic/Latino 1
Native American/American Indian 0
Board Demographics - Gender
Male 13
Female 11
Unspecified 0
Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 66
Written Board Selection Criteria? No
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 100
Percentage Making In-Kind Contributions 25
Number of Full Board Meetings Annually 6
Risk Management Provisions
Automobile Insurance
Commercial General Liability
Crime Coverage
Directors and Officers Policy
Employment Practices Liability
Inland Marine and Mobile Equipment
Professional Liability
Workers Compensation and Employers' Liability
Standing Committees
Special Events (Golf Tournament, Walk / Run, Silent Auction, Dinner / Gala)
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Other Boards
The tables below contain information about other groups that advise this nonprofit on operations and projects.
Executive Director
Executive Director Ms. Robin Robertson Starr
Experience Robin Robertson Starr has been the Chief Executive Officer of the Richmond SPCA since June, 1997 and a member of its Board of Directors since 1994. Prior to joining the Richmond SPCA, she was a practicing attorney. Ms. Starr was in-house counsel and Corporate Secretary for the A. H. Robins Company and, subsequently, a partner in the Business Section of the law firm of Williams Mullen. While practicing law, Ms. Starr specialized in corporate mergers and acquisitions. Ms. Starr is a graduate of the Norfolk Academy and of Wake Forest University and holds a Juris Doctor degree from the T. C. Williams School of Law of the University of Richmond. She was a member of the McNeil Law Society, an honorary scholastic society. She also was Manuscripts Editor of the University of Richmond Law Review in her third year of law school. Ms. Starr has lectured nationally on animal welfare and non-profit management topics for Best Friends Animal Society, Maddie's Fund and the Humane Society of the United States. She is a former member of the Board of Directors of the National Federation of Humane Societies as well as a member of the Virginia State Bar and a Trustee Emeritus of the Board of Trustees of the Richmond Ballet, of which she is past President and Chairman. Ms. Starr is married to Edward H. Starr, Jr. who is a partner in the law firm of Troutman Sanders. Their family includes their daughter, Tyler, as well as several beloved pets.
Senior Staff
Ms. Sarah Babcock Chief of Education and Training
Mr. Steven Graeff Director of Finance and Accounting
Dr. Angela Ivey Director of Veterinary Services
Ms. Tamsen Heckel Kingry Chief Operating Officer
Ms. Lisa Rivadeneira Director of Development
Ms. Carly Sgueo Senior Manager of Shelter Operations
Ms. Tabitha Treloar Director of Advancement
Ms. Tori Williams Director of the Clinic for Compassionate Care
Full Time Staff 50
Part Time Staff 67
Volunteers 1255
Contractors 2
Retention Rate 61
Organization has a Fundraising Plan? Yes
Organization has a Strategic Plan? Yes
Years Strategic Plan Considers 7
Date Strategic Plan Adopted Nov 2011
Management Succession Plan? No
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
The Richmond SPCA transfers pets from local government shelters for the purpose of preventing the loss of life of healthy homeless animals and to achieve an end to any loss of life of sick and injured but treatable homeless animals as well.  It collaborates with the Humane Society of the United States in breaking up puppy mill and hoarder situations pursuant to court orders in the mid-Atlantic region. The organization also partners with local nonprofit organizations such as Lewis Ginter Botanical Garden, The Children's Museum of Richmond and the Valentine Richmond History Center on education and fundraising programs.
National Lifesaving AwardMaddie's Fund2009
Best Nonprofit or CharityRichmond Magazine2007
Best Annual Benefit Gala - Fur BallStyle Weekly2013
Most Creative Charitable Event in Central Virginia - Fur BallVirginia Living Magazine2013
Nonprofit that Hosts the Best EventsRichmond Magazine2013
Four-Star Recognition (Highest Available) for Financial Management, Accountability and TransparencyCharity Navigator2015
Nonprofit Doing the Best WorkRichmond Magazine2014
Best Charity in Central VirginiaVirginia Living Magazine2015
Description The Richmond SPCA places more than 3,600 homeless pets from our community into loving, permanent homes annually. We take healthy and treatable homeless animals at risk of losing their lives from local government shelters and, as space permits, from other shelters. Most adoptions occur in our Robins-Starr Humane Center, which is designed for optimal animal health and to create a welcoming environment for members of the community. There are expansive areas for training and exercise for the shelter pets. The physical environment is healthy and enriching for the pets and pleasant and accessible for visitors.Through our Meet Your Match adoption program, we provide insight to potential adopters about each pet’s personality and a means to identify the best match for them. This program has proved highly successful at making lasting matches.
Population Served General/Unspecified
Short Term Success
Each year we adopt out about 3,000 homeless pets.  With each adoption we create a space for another homeless pet at our Center, thereby saving another life.
Long Term Success
Our goal is to ensure that every homeless companion animal in the Greater Richmond area finds the loving, safe home that they deserve.

The Richmond SPCA operates one of the largest volume spay/neuter clinics in the country. The enormous number of surgeries we have performed has been crucial to ending the loss of life of healthy homeless animals in our community.  Annually we have performed as many as 14,000 low-cost and free surgeries. Every intact homeless pet in our shelter is sterilized prior to adoption. We sterilize for a low fee pets adopted from local government shelters and patients of our full-service, low-cost Susan M. Markel Veterinary Hospital. We have identified which companion animals are most at risk for reproducing offspring that will become homeless and target our resources so as to maximize our impact on reducing the numbers of homeless animals. We provide a trap-neuter-return program that trains volunteers to trap feral cats and affords free surgeries and rabies shots.  We intervene in neighborhoods with colonies of feral cats to educate about trap-neuter-return.

Population Served Other Economic Level
Short Term Success
Smoky's Spay/Neuter Clinic currently performs about 14,000 surgeries a year, which makes us one of the highest-volume clinics in the country.
Long Term Success
Through our aggressive spay/neuter effort we hope to reduce the number of homeless animals in our community, which will reduce the number of pets dying in shelters each year.

Programs that help pets stay in their homes, reducing the rate of relinquishment at shelters, are crucial to lowering the numbers of homeless animals non-lethally. Our Project Safety Net provides pet guardians with an array of support services to help them keep their pets. We provide a behavior helpline with access to the professional advice of a trainer to overcome troubling behavior issues. Training classes taught by professional trainers are offered along with a housing guide that identifies all pet friendly housing in the community and help for people seeking to rehome their pet safely on their own. Our full-service, low-cost Susan M. Markel Veterinary Hospital provides veterinary services to the pets of income-qualified families and pets in the care of local government shelters.  Our SAAF program offers care to the pets of people entering local domestic violence shelters. 

Population Served General/Unspecified
Long Term Success
Our goal is to reduce the number of homeless animals in our community.  Through Project Saftey Net we are working with families to help them find solutions that will allow them to keep their beloved pets in their home and out of the shelter system.

Education of adults and children in our community is essential to achieving our goal of ending the loss of any life of healthy and sick and injured but treatable homeless animals and to ending the brutal and inhumane treatment of animals that damages the fabric of our society. The Richmond SPCA provides humane education for school age children, both in the schools and in the Robins-Starr Humane Center in the form of a summer Critter Camp and after school programs during the school year. We provide a vast array of programs for adults to learn how to care for pets and to learn proper training techniques. Our obedience and agility classes are extremely popular and help people form closer bonds with their pets. Our staff members provide public education to neighborhood associations and community groups and write for numerous publications on many topics that encourage compassionate philosophies. Our educational programs are essential to promoting humane attitudes in our community.


CEO/ED/Board Comments
Ever since our organization became no-kill, we have believed that our use of resources must be focused on providing the programs and services to our community that will give it the essential tools to cease using killing as its means of limiting the number of homeless animals in the community.  We have carefully designed our programs so as to afford those tools and to provide the education that is needed to encourage humane and compassionate attitudes. 
We will not provide any programs that will encourage or facilitate irresponsible and lethal approaches to the treatment of companion animals. Our greatest challenge in the coming years is to acquire the resources needed to save all of the sick and injured but treatable animals so that we can make this a fully no-kill community. We are also committed to providing increased help to the pets of families of modest means so that they may access quality veterinary care for their pets that they would otherwise be unable to afford. 
Fiscal Year
Projected Revenue $5,777,329.00
Projected Expenses $6,329,902.00
Endowment Value $23,823,423.00
Spending Policy Percentage
Percentage (if selected) 5
Form 990s
IRS Letter of Exemption
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201620152014
Foundation and
Corporation Contributions
Government Contributions$0$0$0
Individual Contributions$2,397,521$3,062,873$3,614,670
Investment Income, Net of Losses$1,354,780$399,968$2,795,848
Membership Dues------
Special Events$1,059,526$1,032,171$835,444
Revenue In-Kind$257,842$113,929$231,868
Expense Allocation
Fiscal Year201620152014
Program Expense$5,832,191$5,117,980$5,061,233
Administration Expense$633,814$568,188$503,243
Fundraising Expense$428,862$549,993$507,374
Payments to Affiliates------
Total Revenue/Total Expenses1.031.041.52
Program Expense/Total Expenses85%82%83%
Fundraising Expense/Contributed Revenue12%13%11%
Assets and Liabilities
Fiscal Year201620152014
Total Assets$43,807,512$41,725,815$40,657,093
Current Assets$5,603,003$5,932,402$7,034,409
Long-Term Liabilities$7,684,152$6,146,687$5,726,238
Current Liabilities$1,055,822$1,540,274$1,010,091
Total Net Assets$35,067,538$34,038,854$33,920,764
Short Term Solvency
Fiscal Year201620152014
Current Ratio: Current Assets/Current Liabilities5.313.856.96
Long Term Solvency
Fiscal Year201620152014
Long-Term Liabilities/Total Assets18%15%14%
Capital Campaign
Currently in a Capital Campaign? Yes
Campaign Purpose Construction of a low-cost, full-service veterinary clinic for pets of low-income families, pets adopted from the Richmond SPCA and pets in local government shelters. The expanded operation, to be named the Susan M. Markel Veterinary Hospital, is scheduled to open by the close of calendar year 2015.
Goal $11,500,000.00
Dates Jan 2011 to Dec 2015
Amount Raised To Date $11,040,000.00
State Charitable Solicitaions Permit
Solicitations Permit
Solicitations Permit 8/2016View
Foundation Comments
  • Financial information provided from audit
  • Form 990 and audit prepared by Keiter, Stephens, Hurst, Gary & Shreaves, P.C.
  • Revenue from "Individuals" includes support from bequests, corporations and foundations