Patient Services, Inc.
3104 East Boundary Court
Midlothian VA 23112
Mission Statement

PSI helps chronically ill patients with unaffordable medical expenses.

Web and Social Media
Multi-Media Comments PSI is a dedicated patient champion that is committed to transforming patient assistance. 
CEO/Executive Director Dana Kuhn Ph.D.
Board Chair Gary Cross
Board Chair Company Affiliation No Affiliation
Contact Information
Address 3104 East Boundary Court
Midlothian, VA 23112
Telephone 800 521-7916
Fax 804 744-5408
History and Background
Year of Incorporation 1991
Former Names
Financial Summary
Revenue vs Expense Bar Graph - All Years
Expense Breakdown Bar Chart - All Years
Projected Revenue $111,297,830.00
Projected Expenses $104,996,793.00
Additional Documents
Board of Directors Bios2017View
Audit Results and Communciation2015View
Annual Report2013View
Annual Report2012View
Annual Report2011View
PSI was the first non-profit organization to receive a positive U.S. Office of Inspector General's Opinion for accepting donated dollars from the pharmaceutical industry to use independently to provide financial assistance to patients on public assistance without infringing upon enticement/inducement and fraud and abuse.  

PSI helps chronically ill patients with unaffordable medical expenses.

2010: Locating health insurance in all 50 states; Subsidizing the cost of health insurance premiums; Providing pharmacy and treatment co-payment assistance; Assisting with Medicare Part D Co-insurance; Helping with advocacy for Social Security Disability
2011: Expand our financial assistance programs; Continue to be cutting edge within our financial and operational structure; Build additional bench strength and skill sets to continue to meet future growth; Influence public policy for greater healthcare access for chronically ill patients.
PSI depends on donations in order to provide premium and co-payment assistance to individuals with expensive chronic illnesses. PSI dedicates 94% of total functional expenses to program services for patients in need.
Background Patient Services, Inc. (PSI) is the "ground breaking" 501(c)(3) non-profit, charitable organization of its kind. Two decades ago, we recognized the importance of providing a “safety net” for patients with chronic illnesses who were struggling to keep up with expensive premiums and co-payments. Since 1989, we have led the charge to provide much needed patient assistance, soliciting donations to fund thousands of patients and their families in a myriad of disease areas.
CEO Statement
"PSI is a dedicated champion committed to making the gift of health a lifetime benefit." ~ PSI President/CEO
Board Chair Statement
"I consider it a privilege to be able to work with the dedicated employees of PSI who work so hard to make a difference in the lives of so many families in this country." ~ PSI Chairman of the Board
Areas of Service
Areas Served
Throughout the United States
Patient Services assists patients nationwide.
Board Chair
Board Chair Gary Cross
Company Affiliation No Affiliation
Term Apr 2010 to Apr 2018
Board of Directors
Board Members
Mr. Gary Cross No Affiliation
Brian Fink JDNo Affiliation
Nick Gautreaux Community Volunteer
Terrie Glass LCSWNo Affiliation
Dana Kuhn Ph.D.President/Founder of PSI
Mr. Mitch Mula No Affiliation
Mark Mula RPhNo Affiliation
Danielle Nance MDNo Affiliation
Russel Philips Jr., CPA CVANo Affiliation
Board Demographics - Ethnicity
African American/Black 0
Asian American/Pacific Islander 0
Caucasian 12
Hispanic/Latino 0
Native American/American Indian 0
Other 0 0
Board Demographics - Gender
Male 10
Female 2
Unspecified 0
Board Term Lengths 0
Board Term Limits 0
Board Meeting Attendance % 100
Written Board Selection Criteria? Under Development
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 25
Percentage Making In-Kind Contributions 100
Number of Full Board Meetings Annually 4
Other Boards
The tables below contain information about other groups that advise this nonprofit on operations and projects.
The candidates who serve on the Board of Directors of PSI must have at least 5 years of experience in their profession and evidence of financial accountability skills.  They must exemplify leadership in their selected fields of employment/discipline, have knowledge of non-profit policy and a history of community service.  Candidates should understand the challenges for persons with chronic illnesses, be empathetic and have a desire to seek creative solutions. 
The PSI Board does not include constituency representation.  However, PSI does bring in patients to present to the Board so they can meet those they help and vicariously experience their stories.  
The Board has a new element and due to this our Board monetary giving is currently 25%.  Since PSI is a national organization, the Board gives of its time during business working hours, in travel, and in “in-kind” services.
Executive Director
Executive Director Dana Kuhn Ph.D.
Dana received his Ph.D. in clinical counseling in conjunction with Emory University and Christian Bible Seminary, and was the Hemophilia Treatment Center clinical counselor and faculty member at Virginia Commonwealth University/Medical College of Virginia Hospitals from 1988-1995. Dr. Kuhn has helped to create innovative well-rounded Patient Assistance Programs for companies servicing the chronically ill communities. State Special Health Care Needs Programs have utilized these innovative well-rounded programs developed by PSI and have experienced astounding cost-avoidances and cost-savings for their programs. Companies have utilized PSI’s programs and have realized increased product usage, decreased use in compassionate product, and an altruistic approach in helping those persons suffering from expensive chronic illnesses. 
Dana has led the Patient Services organization in obtaining a positive Office of Inspector General’s Opinion in 2002 and the inclusion in the Code of Federal Regulation of allowing non-profit organizations to satisfy the TrOOP (true out-of-pocket) utilizing cash donations from pharmaceutical corporations in June 2004.
Senior Staff
Neil M. Millhiser JDGeneral Manager
Art Wood Ed.D.Senior VP of Marketing/Development
Full Time Staff 64
Part Time Staff 2
Volunteers 0
Contractors 6
Retention Rate 95
Organization has a Fundraising Plan? Yes
Organization has a Strategic Plan? Yes
Years Strategic Plan Considers 5
Date Strategic Plan Adopted Apr 2009
Management Succession Plan? Under Development
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
4 Star Charity Rating - HighestCharity Navigator2011
Sixth Consecutive 4-Star RatingCharity Navigator2013
GuideStar Silver Preferred MemberGuideStar USA, Inc.2013
4-Star CharityCharity Navigator2012
Description PSI offers program assistance in over 27 different disease areas.  Visit our website for more information about these programs-
CEO/ED/Board Comments
PSI has over 27 programs.  For the most current list of active programs please visit
Fiscal Year
Projected Revenue $111,297,830.00
Projected Expenses $104,996,793.00
Form 990s
IRS Letter of Exemption
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201520142013
Foundation and
Corporation Contributions
Government Contributions$1,019,900$527,611$0
Individual Contributions$127,014,579----
Investment Income, Net of Losses$214,557($44,274)$30,929
Membership Dues------
Special Events------
Revenue In-Kind------
Expense Allocation
Fiscal Year201520142013
Program Expense$102,052,310$76,692,994$63,341,649
Administration Expense$3,978,599$4,190,625$3,298,901
Fundraising Expense$1,214,675$1,271,685$1,093,041
Payments to Affiliates------
Total Revenue/Total Expenses1.201.141.23
Program Expense/Total Expenses95%93%94%
Fundraising Expense/Contributed Revenue1%1%1%
Assets and Liabilities
Fiscal Year201520142013
Total Assets$121,450,372$100,585,015$90,409,294
Current Assets$119,089,513$96,685,795$85,908,432
Long-Term Liabilities$0--$704,124
Current Liabilities$1,138,828$1,052,445$946,637
Total Net Assets$120,311,544$99,532,570$88,758,533
Short Term Solvency
Fiscal Year201520142013
Current Ratio: Current Assets/Current Liabilities104.5791.8790.75
Long Term Solvency
Fiscal Year201520142013
Long-Term Liabilities/Total Assets0%0%1%
Capital Campaign
Currently in a Capital Campaign? No
State Charitable Solicitaions Permit
Solicitations Permit
Solicitations Permit Application 7/2015View
Organization Comments
In 2010, the economic challenges continued to be an up-hill struggle for the patients in need of insurance co-payment and premium assistance.  PSI continued to see greater demand for patient assistance with more than a 30% growth in the requests for assistance compared to the previous twelve months where we saw similar increases in the number of requests. With our donor’s generous support, PSI had another successful year helping over 12,100 patients by providing $42.3 million dollars in program services. 

PSI continues to be diligent in our efforts to reduce costs and look for innovative solutions to insure that every dollar possible goes to program services. The PSI Board and management is committed to being faithful stewards of the funds donated to our programs. We are proud to report that in 2010 $0.93 of every dollar spent went to program services.

Foundation Comments
  • Form 990 and audit prepared by Keiter, Stephens, Hurst, Gary & Shreaves
  • Financial information provided by audit