Housing Families First
3900 Nine Mile Road
Henrico VA 23223
Mission Statement

The mission of Housing Families First is to provide families experiencing homelessness with the tools to achieve housing stability. Founded in 2001 as Hilliard House, our organization offers safe, supportive shelter for families. But, we do much more. Quickly stabilizing families in permanent housing is our top priority.

 

We carry out our mission through two core programs:

Our emergency shelter, commonly known as Hilliard House, gets families off the streets and offers housing-focused services to help them access the best permanent housing options available. Providing a temporary home for about 75 households each year, our shelter has one-quarter of the emergency shelter beds for families in the Greater Richmond area and is the only fully handicapped-accessible shelter for families and single women.

Our rapid re-housing program moves literally homeless families and single women – referred from our own shelter, other local shelters, and the streets – into safe, affordable homes. Then, our case management team works with families to connect them with community resources that help them keep their housing, increase income, cope with stress, and achieve long-term housing stability.
Web and Social Media
Video
Resident Family in the Housing Families First Courtyard
Leadership
CEO/Executive Director Beth Vann-Turnbull
Board Chair Ms. Sherry Fox Esquire
Board Chair Company Affiliation ThompsonMcMullan
Contact Information
Address 3900 Nine Mile Road
Henrico, VA 23223
Telephone 804 236-5800 23
Fax 804 236-8313
E-mail julie@housingfamiliesfirst.org
History and Background
Year of Incorporation 2001
Former Names
NameYear
Hilliard House2014
Financial Summary
Revenue vs Expense Bar Graph - All Years
Expense Breakdown Bar Chart - All Years
 
 
Projected Revenue $999,442.00
Projected Expenses $949,290.00
Statements
Mission

The mission of Housing Families First is to provide families experiencing homelessness with the tools to achieve housing stability. Founded in 2001 as Hilliard House, our organization offers safe, supportive shelter for families. But, we do much more. Quickly stabilizing families in permanent housing is our top priority.

 

We carry out our mission through two core programs:

Our emergency shelter, commonly known as Hilliard House, gets families off the streets and offers housing-focused services to help them access the best permanent housing options available. Providing a temporary home for about 75 households each year, our shelter has one-quarter of the emergency shelter beds for families in the Greater Richmond area and is the only fully handicapped-accessible shelter for families and single women.

Our rapid re-housing program moves literally homeless families and single women – referred from our own shelter, other local shelters, and the streets – into safe, affordable homes. Then, our case management team works with families to connect them with community resources that help them keep their housing, increase income, cope with stress, and achieve long-term housing stability.
Impact

Housing Families First meets a basic need for families -- safe shelter and permanent housing. The need for our high-quality programs is clear. On one night in January 2017, Richmond counted 662 individuals who were homeless; 56 were children. Over 3,400 children and adults lived in our region’s shelters over the course of last year.

In 2017, 114 households – 323 children and adults – benefited from Housing Families First's services. Our shelter provided a temporary home for 74 families, and our rapid re-housing program worked with almost 100 families to get them back into permanent homes. In fact, of the families eligible for this permanent housing program, 88% moved into a home of their own. Most importantly, 86% of the families we housed in 2016 had not returned to homelessness when we checked in 12 months later.

As the shelter landscape in our region changes over the next year, Housing Families First's is poised to become the largest shelter for families in the Greater Richmond region. We also have the opportunity to expand the number of families we help through our rapid re-housing program. Our 2017-2020 Strategic Plan is the road map that guides our journey into the future.

The success of Housing Families First is built on the success of our client families. Our agency size, structure and model are all based on our desire to be both professional and relational – rather than transactional – in delivering quality housing services. We are proud of our results, but most of all, we are proud of the feedback we get from our program participants: “You always put the client needs first. You also take the time to listen.” 
Needs

While Housing Families First has one-quarter of all the family shelter beds in the region and is in the top 3 providers of rapid re-housing in Greater Richmond, we are a relatively small agency that relies heavily on the generosity of the community. Our top five needs are:

 
  1. Unrestricted Financial Gifts. Large gifts are always appreciated, but for an organization of our size, small gifts can make a huge impact on our budget. Every gift is meaningful and appreciated.
  2. Story Sharing. We have excellent outcomes and help to reduce homelessness among families in the region, but we are not widely known. Please take a tour and share our mission with your circle of friends. We suggest using #JoinTheStory when you post about us to social media.
  3. In-kind Donations. Donations of items ranging from new pillows and gently used linens to snack foods and cookware enable us to stretch our dollars. Visit the How To Help page on our website for a list of always-needed items.
  4. Volunteers. Everyone has a gift to share, and we need what you have to offer. We can provide meaningful volunteer opportunities for individuals and groups of all ages. Visit the How To Help page on our website for a list of common volunteer opportunities. 
  5. Speaking Opportunities. We welcome opportunities to share information on homelessness in RVA and how Housing Families First and the community can work together to get our neighbors experiencing homelessness back into housing. If you are part of a community group, school or congregation looking for a speaker, please consider us.
Background

In 2001, Housing Families First, then known as Hilliard House, established a 30-bed facility in the East End of Henrico County for women with children experiencing homelessness. For eleven years, Hilliard House provided transitional housing, with families benefiting from an array of supportive services that equipped them to rebuild their lives. The program consistently exceeded the U.S. Department of Housing and Urban Development (HUD) goals. Each year, 80 percent or more of the families were placed in permanent housing; the national standard established by HUD was 63.5 percent.

Building on emerging research and best practices in reducing homelessness, Hilliard House adopted a “housing first” approach in late 2011 and launched a new program called Building Neighbors in January 2012. This program, based on a national rapid re-housing model, is complementary to the shelter program and places families in private, permanent rental housing as quickly as possible. Once families move into rental housing, Family Housing Case Managers work with them to establish housing stabilization goals and strategies. They also link families to mainstream benefits and community resources needed to bolster long-term stability. Minimal financial assistance with move-in costs (application fees, security and utility deposits, arrearages) and limited short-term rental subsidies (three to six months, on average) are provided on an as-needed basis to get families quickly into rental housing with a lease in their own name.

Before the Building Neighbors program was launched, our shelter stays were measured in months and years, with the typical stay for a family at Hilliard House exceeding 12 months. Under the new model, shelter stays are measured in days or weeks, and in some cases, they can be eliminated altogether. Families with multiple barriers to obtaining housing especially benefit from a short stay in the shelter, where more intensive support services are offered. These barriers include a history of domestic violence, mental health concerns, substance abuse, little or no current income, or a judgment for rent owed to a previous landlord. For families facing these issues, the shelter can be a time to quickly stabilize before entering permanent housing.

In 2011-2012, when Building Neighbors began, Hilliard House provided transitional shelter for 19 families. Just two years later in 2013-2014, the agency housed 68 families in permanent house – almost tripling the number of families served while decreasing the cost per household by over 60 percent. More importantly, Hilliard House maintained its high rate of success in helping families remain stable in the long run. Eighty-three percent of families were still in their home when we checked in six months after move-in. For its effective rapid re-housing work, Hilliard House was honored as the 2014 Agency of the Year by the Virginia Association of Housing Counselors.

In November 2014, Hilliard House officially changed its name to Housing Families First to better reflect its updated approach, expansion of services, and growth
. Within the organization are two programs. One is Building Neighbors. The other is Hilliard House, the onsite shelter that was the original core program to house women and their children. The shelter continues to provide a safe and supportive stopover for families (both single- and two-parent) on their way to a permanent home, however the length stay is significantly shorter than in the past.

CEO Statement
Board Chair Statement


Areas of Service
Areas Served
Area
Metro Richmond
Richmond, City
Ashland
Housing Families First is located in eastern Henrico County. Housing services are provided to families experiencing homelessness across the Greater Richmond area.
Board Chair
Board Chair Ms. Sherry Fox Esquire
Company Affiliation ThompsonMcMullan
Term Oct 2016 to Sept 2019
Email sfox@t-mlaw.com
Board of Directors
Board Members
NameAffiliation
Sarah Brockwell Church of the Epiphany
Christen Daniels Authx
Tawana Demery Feedmore
Kelly Evans Institute for Public Health Innovation
Sherry Fox Esq.Thompson McMullen
Daniel Hicks Grand Heritage Real Estate
Avi Hopkins U-Turn Sports Academy
Terra Jones BB&T
Brian Koziol Housing Opportunities Made Equal (HOME)
Monica Lucas Lucas Concepts & Consulting
Bob Newman Better Housing Coalition
Caroline Nowery Virginia Community Capital, Inc.
Lariza Rife Community Volunteer
Board Demographics - Ethnicity
African American/Black 6
Asian American/Pacific Islander 0
Caucasian 6
Hispanic/Latino 1
Native American/American Indian 0
Other 0 0
Board Demographics - Gender
Male 4
Female 9
Unspecified 0
Governance
Board Term Lengths 3
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 100
Number of Full Board Meetings Annually 12
Standing Committees
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Executive
Communications / Promotion / Publicity / Public Relations
Finance
Special Events (Golf Tournament, Walk / Run, Silent Auction, Dinner / Gala)
Other Boards
The tables below contain information about other groups that advise this nonprofit on operations and projects.
Executive Director
Executive Director Beth Vann-Turnbull
Experience

Beth’s passion is bringing her leadership and management skills to nonprofit organizations helping low-income and underserved populations achieve a higher quality of life. Her leadership focuses on building strong, sustainable programs that are client-centered and nurturing strategic partnerships that improve outcomes for clients and the community.

Beth has 19 years of experience as an executive director of nonprofit organizations. Prior to joining Housing Families First, she served as executive director of the Virginia Dental Association Foundation from April 2013 through November 2014, raising funds for free dental outreach clinics and programs. From July 2001 through March 2013, she served as executive director of Decatur Cooperative Ministry (DCM), a faith-based, Georgia nonprofit that partners with congregations, government, and other community institutions to help families facing homelessness settle into safe, stable homes and build healthy lives. Beth worked at the Fragile Kids Foundation in Atlanta before joining DCM, serving as executive director for her last three and a half years there. She also served on several nonprofit boards in the Atlanta area, including CaringWorks, Habitat for Humanity-DeKalb, and Pathways Community Network, Inc.

A native of Virginia, Beth holds a Bachelor of Science in Business Administration from the E. Claiborne Robins School of Business at the University of Richmond. She earned a certificate in Strategic Perspectives in Nonprofit Management through the executive program at Harvard’s Social Enterprise Initiative in 2008.

Former CEOs
NameTerm
Ross Altenbaugh Mar 2011 - Oct 2014
Melba Gibbs Oct 2004 - Jan 2010
Staff
Full Time Staff 7
Part Time Staff 7
Volunteers 150
Contractors 2
Retention Rate 100
Plans
Organization has a Fundraising Plan? Yes
Organization has a Strategic Plan? Under Development
Years Strategic Plan Considers N/A
Management Succession Plan? Under Development
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
Collaborations


Affiliations
AffiliationYear
Homeward2001
Partnership for Nonprofit Excellence2003
ConnectRichmond2003
Awards
Awards
Award/RecognitionOrganizationYear
Agency of the YearVirginia Association of Housing Counselors2014
Programs
Description

Hilliard House is a short-term emergency shelter for up to 30 children and adults who are on their way to a permanent home but need a safe and supportive stopover. Through this well-established program, families who face hefty housing barriers gain more control over their lives, quickly move toward permanent housing, and take initial steps toward self-sufficiency.


Population Served Homeless
Budget $241,000.00
Long Term Success
The goal of the Hilliard House shelter program is to provide short-term crisis housing families on their way to a permanent home.
Description Building Neighbors is a rapid re-housing program that quickly moves families into safe, affordable rental homes across Richmond. Our supportive services help women and men secure and keep a job, become a more confident parent, fill gaps in education, and build effective coping skills. Since Building Neighbors began in 2011, the number of families served by Housing Families First has quadrupled to over 80 each year. Most importantly, 85% of families do not return to homelessness a year after leaving our program.
Population Served Homeless
Budget $546,500.00
Long Term Success Families experiencing homelessness will secure and maintain permanent housing.
Fiscal Year
Projected Revenue $999,442.00
Projected Expenses $949,290.00
Spending Policy Income Only
Form 990s
IRS Letter of Exemption
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201620152014
Foundation and
Corporation Contributions
--$61,680--
Government Contributions$529,538$498,163$492,701
Federal$488,201$456,826$451,364
State------
Local$41,337$41,337$41,337
Unspecified------
Individual Contributions$415,515$199,310$154,663
------
------
Investment Income, Net of Losses------
Membership Dues------
Special Events--$31,125$21,000
Revenue In-Kind$37,235----
Other$4,218--$2
Expense Allocation
Fiscal Year201620152014
Program Expense$860,172$775,665$739,216
Administration Expense$65,047$41,004$49,704
Fundraising Expense$40,202$56,196$23,679
Payments to Affiliates------
Total Revenue/Total Expenses1.020.910.82
Program Expense/Total Expenses89%89%91%
Fundraising Expense/Contributed Revenue4%7%4%
Assets and Liabilities
Fiscal Year201620152014
Total Assets$883,038$882,001$948,335
Current Assets$72,629$27,343$50,561
Long-Term Liabilities$39,813$46,465--
Current Liabilities$29,922$43,318$73,530
Total Net Assets$813,303$792,218$874,805
Short Term Solvency
Fiscal Year201620152014
Current Ratio: Current Assets/Current Liabilities2.430.630.69
Long Term Solvency
Fiscal Year201620152014
Long-Term Liabilities/Total Assets5%5%0%
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years? Yes
State Charitable Solicitaions Permit
Solicitations Permit
Solicitations Permit 11/2016View
Comments
Foundation Comments
  • Financial information provided from audited financial statements.
  • Audited financial statements and IRS 990 for FY 2011 and 2010 prepared by Barcalow & Hart, PLLC.
  • Audited financial statements and IRS 990 for FY 2009 prepared by Harris, Hardy & Johnstone, PC.
  • Revenue from "Foundations and Corporations" also includes support from individuals.