Family Lifeline
2325 West Broad Street
Richmond VA 23220
Mission Statement
Our Mission:

We partner with individuals and families at critical points in their lives to strengthen overall well-being and independence by delivering intensive home and community based services.
Our Vision:
To bring health and hope directly into the homes of Central Virginia's most vulnerable families. 
CEO/Executive Director Amy L Strite MSW, LCSW
Board Chair Jennifer Jones Tabb
Board Chair Company Affiliation Community Volunteer
Contact Information
Address 2325 West Broad Street
Richmond, VA 23220
Telephone 804 282-4255
Fax 804 285-3701
History and Background
Year of Incorporation 1877
Former Names
Family & Children Services2001
Financial Summary
Revenue vs Expense Bar Graph - All Years
Expense Breakdown Bar Chart - All Years
Projected Revenue $3,384,865.00
Projected Expenses $3,378,949.00
Additional Documents
Annual Report2016View
Annual Report2015View
Annual Report2014View
Annual Report2013View
Outcome Fact Sheets2010View
Annual Report2010View
Annual Report2009View
Annual Report2008View
Our Mission:

We partner with individuals and families at critical points in their lives to strengthen overall well-being and independence by delivering intensive home and community based services.
Our Vision:
To bring health and hope directly into the homes of Central Virginia's most vulnerable families. 
Throughout our long, proud history, we have celebrated our mission, while simultaneously focusing on current community needs, assuring that, as an agency, we remain relevant.  Our unique approach to partnerships and our fundamental service philosophy are at the heart of our longevity and success. 
Our Approach:

Family Lifeline is committed to partnering with others.  This tradition started as far back as the 1900’s, when we forged our first collaboration with a local, like-mission organization.  Today, in an effort to avoid duplicating services and efforts, Family Lifeline continues to identify partners who complement our existing strengths and competencies.  We believe, like our founders, that by joining forces and leveraging each partner’s special skill sets -- together, we bring about more effective services, better results, and a stronger community.

Our Service Philosophy:

Also, rooted in history (and in research!) is our service philosophy.  Once inspired by the work of our founders, now driven by modern-day best-practices, we deliver all of our services, not in an office, but in the homes and the communities of those who need them the most. We believe that engaging families in a familiar place -- a place where they experience their daily successes and challenges -- maximizes the development of a true, caring, reciprocal relationship. 
Needs For information about how best to support Family Lifeline, contact

Family Lifeline has survived for more than a century because we understand the importance of responding to the changing needs of those we serve.  Our names throughout the years reflect this evolution – The City Mission (1877), Associated Charities (1905), Family Service Society (1928), Family & Children’s Services (1963) and today, Family Lifeline.

1877 -- Family Lifeline’s legacy began as the City Mission which was founded by five volunteers who delivered food, clothing, and fuel to people’s homes.   
1905 -- In order to visit more homes and provide more people with assistance, we joined forces with another local group, forming Associated Charities.
1928 -- In an effort to emphasize service, rather than just relief, we changed our name to Family Service Society, transitioning from a volunteer-based staff to hiring full-time employees. 
1963 -- A merge with a local orphanage steered our 1960’s name change to Family & Children’s Service. At this time, we began providing traditional, office-based mental health counseling.      
2001 -- Guided by the changing needs of the community, we moved away from the clinical social work model and began taking services directly to those who needed them the most.
Areas of Service
Areas Served
Metro Richmond
Tri-cities Region
Richmond, City
Henrico County
Petersburg, City
Board Chair
Board Chair Jennifer Jones Tabb
Company Affiliation Community Volunteer
Term July 2016 to June 2018
Board of Directors
Board Members
Liz Blue VCU
Jeff Bourne Office of the Attorney General of Virginia
Anne Chamberlain Floricane
Karen Kay Chappell Independent Consultant
Sheri Crowell Independent Consultant
Larry Dawson CarMax
Harry Doyle, III HD Healthcare LLC
Kathryn Gammino Community Volunteer
Anne Grier Community Volunteer
Jennifer Jones Kaufman Kids Layne
Jacob Kerkhoff Hunton and Williams
Andrea Kuhn Impact Makers
Edwina Linares Dominion Resources
Jamie Mattioli Wells Fargo Advisors
Patty Wilkerson Community Volunteer
Joe Williams Altria
Sandy Woodson Community Volunteer
Carl Woodson Cigna
Leslie Wyatt VCUHS
Board Demographics - Ethnicity
African American/Black 3
Asian American/Pacific Islander 0
Caucasian 16
Hispanic/Latino 1
Native American/American Indian 0
Other 0
Board Demographics - Gender
Male 7
Female 12
Board Term Lengths 3
Board Term Limits 3
Board Meeting Attendance % 90
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 100
Number of Full Board Meetings Annually 6
Standing Committees
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Board Governance
Other Boards
The tables below contain information about other groups that advise this nonprofit on operations and projects.
Executive Director
Executive Director Amy L Strite MSW, LCSW
Senior Staff
Ms. Mitzi Fletcher Vice President, Quality Improvement
Mr. Bill Jones Senior Vice President, Finance & Administration
Full Time Staff 40
Part Time Staff 40
Volunteers 100
Organization has a Fundraising Plan? Yes
Organization has a Strategic Plan? Yes
Years Strategic Plan Considers 3
Management Succession Plan? Yes
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
Validated by decades of research, this nationally recognized program provides in-home support and education to new and expecting parents.  Our program goals include:
•Strengthening positive parenting knowledge and behavior
•Improving maternal and child health
•Promoting optimal child development and school readiness
•Reducing the stressors associated with child abuse and neglect

What we do...
We believe that all parents want to provide the best, the healthiest, and the brightest future for their children and community. Caring assessment workers and home visitors provide valuable information and guidance to help parents be the best parents they can be.  Our services include…
•Comprehensive needs assessment and referrals
•Intensive in-home visitation and one-on-one support
•Access to parent education classes and infant-toddler play groups
•Connections to needed community resources and services
All of our services are free, voluntary, and offered until participating children reach school age.
Who can participate... Our assessment and referral services are available to all new parents and parents-to-be living in Henrico County, North Richmond, and Petersburg. Eligibility for our intensive home visitation services is based on assessment results and level of need. Priority is given to overburdened parents with significant life stressors.
Population Served Families
Budget $1,190,000.00
Short Term Success
Our short-term program goals include:

•85% of teen moms will avoid closely-spaced subsequent pregnancies
•75% of moms-to-be will receive early prenatal care
•85% of newborns will weigh at least 2,500 grams at the time of birth
•85% of children will be connected to a pediatric primary health care provider
•80% of children will be up-to-date with all age-appropriate immunizations
•85% of parents will provide learning-rich home environments
•85% of parents will demonstrate positive, nurturing parent-child interactions
•95% of children will grow up in homes that are free of abuse and neglect
Long Term Success
Our long-term outcome is to ensure that all children are safe, healthy, and ready to learn when they reach Kindergarten. 
This program provides older adults and persons with disabilities the support and resources necessary to meet their basic self-care, emotional, and physical needs in a setting they prefer -- their home.  
What we do… Research shows that for those living with chronic illness or a disability, receiving care at home is often the best option for promoting optimal physical and mental well-being.  Our program services include:
•Light housekeeping and laundry
•Meal preparation and eating assistance
•Grocery shopping and errands
•Bathing and dressing
•Toileting and incontinence care
•Ambulation, transferring, and lifting
•Medication reminders
•Respite for caregivers
All services begin with a free comprehensive assessment, followed by a customized plan of care developed by a Registered Nurse. Services are provided within the Metro Richmond area to individuals requiring assistance with activities of daily living. Services are available for a few hours a week or 24 hours a day, including weekends, depending on need.
Who can participate… Services are provided to individuals, living in the Metro Richmond area, who require assistance with carrying out activities of daily living.  Subsidized services are available.
Population Served Elderly and/or Disabled
Budget $770,000.00
Short Term Success

Our short-term program goals include:

•Promoting healthy aging in the safety and comfort of home
•Delaying the need for more expensive care in institutional settings
•Preventing unplanned hospitalizations, falls, and fall-related injuries 
•Relieving the stress placed on caregivers
•Providing peace of mind for working caregivers
Long Term Success

Our long-term goal is to ensure seniors, who are eligible for institutional care, can remain independent and age-in-place with respect and dignity, for as long as possible.

This volunteer-based friendly visitation program is committed to promoting health, independence, and self-advocacy for isolated elders. By facilitating intergenerational relationships between volunteers and elders, we increase the social contact, emotional support, and community connectedness of isolated seniors, all while providing more services for less money by effectively investing in human capital.

What we do… The Visiting Volunteer program provides companionship, outreach, and advocacy through the intergenerational relationships established between volunteers and elders.  Our program services include:
•Identifying elders who are in need of socialization
•Strengthening social support networks for isolated elders 
•Recruiting, screening, and training volunteers
•Making successful, mutually beneficial matches between volunteers and elders
•Educating volunteers and elders about available community resources
•Providing frequent, on-going support to both volunteers and elders   

Who can participate…
  Elders are eligible for services if they are at least 60 years of age, feel lonely or socially isolated, and live independently.  Volunteers are welcome if they are over 18 years old and are willing to make a one-year commitment to visit an elder every week, for at least one hour at a time.
Population Served Aging, Elderly, Senior Citizens
Budget $83,000.00
Short Term Success

Our short-term program goals include:

•Relieving isolation and loneliness among older adults
•Ensuring that elders receive needed social and emotional support
•Improving knowledge of and access to senior services within the community

Long Term Success Our long-term goal is to ensure isolated elders continue to live independently, in their own homes, for as long as possible.  We not only connect elders with volunteers, we re-connect them to their community and what it has to offer. At the same time, our program provides volunteers with the opportunity to share their time with elders, enhancing their own pursuit for successful aging.              
Children's Health Involving Parents (CHIP) improves the lives of families through a proven model that includes mentoring, education and behavioral health services in the home. We teach parents how to be confident and effective, resulting in children who are healthy and ready for school.
What we do... CHIP provides primary and secondary prevention services to pregnant women and families with children up to the age of 6 years. In addition, CHIP provides asthma case management for children up to age 18. These services are provided in the family's home through a team approach. A team consists of an Outreach Worker, Registered Nurse, and Mental Health Clinician. 

Specific key focus areas include:

  • High risk pregnancy case management;
  • Assessment of child development and referral for early intervention services when indicated;
  • Preparation for school readiness to include ensuring ongoing health care, dental care, and literacy and
  • Asthma case management.

Who can participate... CHIP's free and voluntary services are available to families in the City of Richmond, the parts of Henrico and Chesterfield that flank Richmond, and also to families in Petersburg.
Population Served Families
Budget $1,389,000.00
Short Term Success
Our short-term program goals include:
  •  95% of children will have health insurance.
  • 95% of children will be connected to primary medical care provider
  • 95% of children will be up-to-date with immunizations
  • 90% of children will be adequately screened for developmental delays
  • 90% of children, ages 1 - 5, will be connected to a dental care provider
  • 75% of children, ages 3 - 5, will be enrolled in preschool
  • 85% of moms will demonstrate healthy birth spacing of at least 24 months
  • 90% of babies will be born at a healthy birth weight of at least 5lbs., 8oz.
Long Term Success Our goal is to strengthen the Greater Richmond community by teaching parents how to be confident and effective, resulting in children who are healthy and ready for school.
Fiscal Year
Projected Revenue $3,384,865.00
Projected Expenses $3,378,949.00
Endowment Value $649,000.00
Form 990s
IRS Letter of Exemption
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201620152014
Foundation and
Corporation Contributions
Government Contributions$1,537,648$1,290,004$1,100,525
Individual Contributions$869,745$310,305$1,278,444
Investment Income, Net of Losses($23,195)$26,447$82,447
Membership Dues------
Special Events$44,788$33,390$42,400
Revenue In-Kind----$600
Expense Allocation
Fiscal Year201620152014
Program Expense$2,655,673$2,744,325$2,738,757
Administration Expense$330,743$358,793$346,218
Fundraising Expense$137,003$123,638$130,492
Payments to Affiliates------
Total Revenue/Total Expenses0.961.001.12
Program Expense/Total Expenses85%85%85%
Fundraising Expense/Contributed Revenue5%5%4%
Assets and Liabilities
Fiscal Year201620152014
Total Assets$2,337,796$2,477,208$2,482,695
Current Assets$1,276,495$1,379,393$1,352,830
Long-Term Liabilities$0--$16,961
Current Liabilities$172,048$200,849$174,976
Total Net Assets$2,165,748$2,276,359$2,290,757
Short Term Solvency
Fiscal Year201620152014
Current Ratio: Current Assets/Current Liabilities7.426.877.73
Long Term Solvency
Fiscal Year201620152014
Long-Term Liabilities/Total Assets0%0%1%
Capital Campaign
Currently in a Capital Campaign? No
State Charitable Solicitaions Permit
Solicitations Permit
Solicitations Permit ExemptionView
Foundation Comments