P.O. Box 5222
Richmond VA 23220-0222
Mission Statement
The mission of HomeAgain is to assist families and individuals experiencing homelessness to secure and maintain a home, again. 
We provide many different tools for ending homelessness such as emergency and transitional shelter and scattered-site housing programs that combine intensive case management with housing identification as well as short and long-term housing subsidies. In addition, HomeAgain works with the Continuum of Care and other community partners in an effort to make homelessness rare, brief and non-recurrent. 
CEO/Executive Director Mrs. Lorae D Ponder MSW, M. Div.
Board Chair Mrs. Eleina Espigh
Board Chair Company Affiliation Capital One
Contact Information
Address P.O. Box 5222
Richmond, VA 232200222
Telephone 804 358-7747 101
Fax 804 358-9646
E-mail info@homeagainrichmond.org
History and Background
Year of Incorporation 1981
Former Names
ESI Connections, Inc.2004
Emergency Shelter, Inc.1980
Financial Summary
Revenue vs Expense Bar Graph - All Years
Expense Breakdown Bar Chart - All Years
Projected Revenue $2,255,376.00
Projected Expenses $2,254,990.00
The mission of HomeAgain is to assist families and individuals experiencing homelessness to secure and maintain a home, again. 
We provide many different tools for ending homelessness such as emergency and transitional shelter and scattered-site housing programs that combine intensive case management with housing identification as well as short and long-term housing subsidies. In addition, HomeAgain works with the Continuum of Care and other community partners in an effort to make homelessness rare, brief and non-recurrent. 

In FY 2016, HomeAgain accomplished the following:

  • Provided quality services 739 individuals in 511 households that included 228 children and 61 Veterans. This also includes 51 persons in 20 households impacted by a disability.
  • Program participants receive housing focused case management and substance abuse and child-specific services when appropriate.  Additionally, each household is referred to community-based services designed to continue once the household returns to permanent housing.
  • 78% of the households who exited from our programs moved directly into permanent housing.
  • HomeAgain hosted its first community conversation on homelessness titled, “Let’s Talk Homelessness RVA,” in partnership with the University of Richmond and included partners in the homeless services space including CARITAS; Homeward; Housing Families First and the Veterans Administration.
  • Hosted its first Housing Cultivation event and brought together area landlords in an effort to expand housing opportunities in the region.
  • Improved donor stewardship through the purchase of e-Tapestry and organizational restructuring.

Goals for FY 2017 include:

  • Continue to identify and implement ways to continue to reduce the length of stay at our emergency shelters.
  • Identify ways to decrease barriers to shelter access
  • Continue to lead the community with rates of exit to permanent housing.
  • Continue to forge new relationships in the community in an effort to expand housing opportunities for participants.
  • Building internal capacity to continue to grow the agency and programs in the current economic climate.
  • We hope to launch a volunteer mentoring/aftercare program to provide longer-term support for families and individuals after they exit from our programs.

HomeAgain's most urgent need is for funding in order to continue to meet the matching funds needed to leverage the bulk of our government funding. We also need financial support from the community in order to sustain the operation of the Espigh Family Shelter for families with children who experience a housing crisis, as well as our Men's Emergency Shelter which serves single adult men and Veterans. In addition, HomeAgain has several capacity needs, which include:

  • New insulated windows for our Family Shelter
  • New twin-sized mattresses to replace old ones in both shelters
  • In-kind facility maintenance support including skilled painters, building/electrical/plumbing
  • New HVAC System for our Men's Shelter
  • Donated items: toiletries (shampoo, deodorant, toothbrushes), twin sized linens, towels & washcloths, new pillows (sealed in plastic).

In 1979, a group of concerned citizens began meeting to discuss the issue of homelessness in Richmond and the surrounding areas. This group consisted of people from area churches and human service agencies.  A needs assessment was conducted and funds were sought to provide shelter for those in need.

In 1981, the group became a 501c3 nonprofit agency under the name Emergency Shelter Inc. We began providing temporary shelter in the firehouse at 200 West Marshall Street. Over 483 individuals were served at the firehouse in 2½ months! We began a major fundraising campaign for a building. In 1981, over $52,000 was raised and a building for shelter was secured at 2 East Main Street. This beautiful home now serves homeless women and families and remains the core program of HomeAgain.

In 1994, Emergency Shelter Inc. purchased and renovated 11 West Grace Street for the Men’s Emergency Shelter. Today this facility serves 28 gentlemen experiencing a housing crisis each night.

In 1996, a transitional program for women and children was created. This program housed families in area apartments for up to two years. Today, the INRICH program has evolved into a rapid rehousing program for families of all compositions.

In 1998, the organization began a partnership with the Veterans Administration and opened a beautiful facility at the Hunter Holmes McGuire Medical Center in 2001. This program remains the largest transitional housing program for homeless veterans.

In 2005, the name was changed to HomeAgain in order to better represent our mission within the community.

In 2012, with funding from the Department of Housing and Urban Development (HUD), HomeAgain began providing Permanent Supportive Housing (PSH) to households who are experiencing homelessness and have a disability. 
In 2013, HomeAgain began to provide rapid rehousing services based on the "Housing First" model. This best practice model assumes that everyone is "housing-ready," and relies on the transformative power of safe, decent and affordable housing to improve the quality of life. This model, which combines case management with a short-term housing subsidy, is proven successful both nationally and locally.
With a 78%  success rate in getting people permanently housed, HomeAgain is positioned and poised for continued positive impact in the community, ensuring that each and every household that enters the agency will return to permanent housing as quickly as possible, reducing the crisis of homelessness for all.   
CEO Statement

The services provided by HomeAgain are critical to the success of the Community. We know that the presence or absence of safe, decent and affordable housing affects so many aspects of a person’s life, including their physical, educational, social and financial wellbeing. Housing is transformative. It gives families and individuals a base from which to live and flourish. At HomeAgain, it is our goal to bring the transformative power of housing to every person who comes through our doors and to do it quickly and in a way that is sustainable long-term.

HomeAgain uses many different tools for ending homelessness, such as emergency and transitional shelters, rapid re-housing and permanent supportive housing. This diversity has allowed us to address homelessness on many fronts and to adjust to the changing landscape of homeless services. I am proud of the fact that for the past two years, HomeAgain has served 64% of the community’s rapid rehousing participants. We are the largest provider of rapid rehousing services in the region. Additionally, recognizing that quality shelter is an essential part of a comprehensive service system for those experiencing homelessness, HomeAgain is working with our partners to provide low-barrier and higher access shelter to those who need it. We are poised for impact and are eager to do all that we can to functionally end homelessness in our community by ensuring that every citizen in our region has a safe place to lay their heads each night.

Please join us for a tour of our facilities and programs. We’d love to share with you the many ways we welcome our participants home, again!

Areas of Service
Areas Served
Chesterfield County
Goochland County
Henrico County
Richmond, City
Hanover County
Powhatan County
New Kent County
The majority of HomeAgain's program participants come from the City of Richmond. However, our organization provides services to residents across the region, and we do not deny services to anyone who is literally homeless and in need of services. HomeAgain is part of a coordinated entry system. All referrals for shelter come through the Homeless Point of Entry administered by Commonwealth Catholic Charities. All referrals for housing assistance come from the Continuum of Care's Housing Teams.
Board Chair
Board Chair Mrs. Eleina Espigh
Company Affiliation Capital One
Term July 2017 to June 2019
Email Eleina.Espigh@Capitalone.com
Board of Directors
Board Members
Mr. Allan Bartlett Admiral Securities
Mr. Brett Crable Dominion
Mrs. Maya Crumbaugh Capital One
Ms. Mary Devine Community Volunteer
Ms. Eleina Espigh Capitol One
Mr. Magnus Johnsson Virginia Commonwealth University
Mr. Clayton M. Jones ClearTrail
Mr. Donald E. King McGuireWoods
Mr. Brandon Magness Altria, Inc.
Mr. David Miller Xprts
Mr. Chip Nunley Hunton & Williams
Mr. Matthew Percival The Consulting Network, Inc. (TCNI)
Ms. Vicki Robinson Finks Jewelers
Ms. Bindy Savedoff The Federal Reserve
Mr. James R Schmidt Raymond James
Board Demographics - Ethnicity
African American/Black 1
Asian American/Pacific Islander 1
Caucasian 12
Hispanic/Latino 1
Native American/American Indian 0
Other 0 0
Board Demographics - Gender
Male 10
Female 5
Board Term Lengths 3
Board Term Limits 3
Board Meeting Attendance % 80
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 100
Percentage Making In-Kind Contributions 100
Number of Full Board Meetings Annually 6
Risk Management Provisions
Automobile Insurance
Directors and Officers Policy
Disability Insurance
Life Insurance
Medical Health Insurance
Standing Committees
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Board Governance
Other Boards
The tables below contain information about other groups that advise this nonprofit on operations and projects.

HomeAgain has a strong Board of Directors who are intimately engaged with the organization. We recently created a Governance Committee that will oversee Board nominations, evaluations and address governance issues within the organization. In this area, our primary challenge is recruiting new Board members who have a passion for homelessness services and also match the skill sets needed to operate in this ever-changing landscape. The Governance Committee, with the help of the full Board works to fill needed skill gaps on the Board.

Executive Director
Executive Director Mrs. Lorae D Ponder MSW, M. Div.
HomeAgain, one of Richmond’s premiere homeless services providers, welcomedLorae D. Ponder as the new Executive Director, effective on February 10, 2015. Lorae came to HomeAgain as an experienced non-profit leader and program developer, with a strong housing and family services background.  She has served as Vice President in two non-profit organizations in Richmond VA, including Family Lifeline (formerly Family & Children's Service for 11 years as the Vice President for Community-Centered Initiatives, and most recently, at Housing Opportunities Made Equal of Virginia, where she served for nearly 13 years. Early in her career, she served as an Executive Director for a homeless shelter in Pittsburgh, Pennsylvania.
Ms. Ponder is very active in the faith community, serving as an Associate Minister at the Mount Tabor Baptist Church in Richmond, Virginia, under the leadership of her husband, the Rev. Dr. Herbert L.
Ponder, who is the Pastor. She also serves as a missionary locally, nationally and internationally. In this new role as Executive Director of HomeAgain, she will join the Richmond community in their efforts to create and maintain sustainable, best practice models for homeless services in our region.
She holds both a Bachelor’s and Master’s Degree in Social Work from the University of Pittsburgh and a Master of Divinity Degree from the Samuel DeWitt Proctor School of Theology at Virginia Union University. She and Dr. Ponder are the proud parents of two adult children. Her life’s mission is to work in ways that create that strengthen individuals, families, and communities. At HomeAgain, she will apply her skills, and passion to ending homelessness in our community.
HomeAgain carries that same commitment. Everyone needs and deserves a place to call home, and many of us are blessed to decent housing. Yet, it could be the other way around. The only difference between us and those without housing is a key.
Former CEOs
Ms. Carolyn Burdett July 2009 - Mar 2012
Ms. Kathryn Chlan Aug 2013 - Feb
Full Time Staff 15
Part Time Staff 24
Volunteers 100
Contractors 1
Retention Rate 0
Organization has a Fundraising Plan? Yes
Organization has a Strategic Plan? Yes
Years Strategic Plan Considers 3
Date Strategic Plan Adopted Apr 2015
Management Succession Plan? Under Development
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
HomeAgain is an active and valued member of the Richmond Continuum of Care for the homeless. As such, we collaborate with a variety of community organizations including: Homeward of Virginia; The Veterans Administration; McGuire Veterans Hospital; Commonwealth Catholic Charities; Salvation Army; Housing Families First; St. Joseph's Villa, Virginia Supportive Housing; Focused Outreach; the Daily Planet and many others.
Central Virginia Foodbank Partner Agency1990
HandsOn Greater Richmond2005
Partnership for Families - Northside2008
United Way of Greater Richmond & Petersburg Partnership Agency2004
External Assessments and Accreditations
US Department of Housing & Urban Development1981
Certificate of RecognitionDepartment of Veterans Affairs2008
Certificate of Recognition and AppreciationUnited Way2009

HomeAgain’s Espigh Family Shelter began serving families experiencing a housing crisis in 1981. The services offered assist families and unaccompanied women to secure and maintain permanent housing. The Family Emergency Shelter has a capacity of 27 adults and children (ages 0-18) and offers services up to 60 days.  Upon arrival, residents' most basic needs of food and safe living space are provided. Then, clients are assessed for HomeAgain’s services that include substance abuse prevention, mental health, parenting, child development, tutoring, life skills, employment, and housing search. At the core of our services is engagement with the clients and development of a professional relationship. The housing focused case management process includes goal setting, handling crises as these occur, setting boundaries, modeling behaviors and using client strengths. A critical service offered to all HomeAgain’s clients is assessment of needs and referrals to existing community services.

Population Served Homeless
Budget $283,395.00
Description The Men’s Emergency Shelter provides services to unaccompanied men experiencing homelessness for up to 60 days. The facility has a capacity to serve 20 men co-located with eight clients residing in the Veteran’s Transitional Program. It operates 365 days a year and is staffed 24 hours per day. A person’s immediate needs are addressed first such as food, shelter and medical care so that he can begin the first steps toward housing stability. Then, the client meets with their case manager for an assessment and jointly, the resident and case manager identify the resident’s needs. A housing plan with goals and target dates for goal completion is developed.
Population Served Homeless
Budget $172,212.00
The INRICH program changed from a transition in place housing program to a rapid rehousing program for families with minor children.  This program now functions under HomeAgain's Community Housing Programs and provides intensive case management, housing search assistance and a short-term subsidy for qualifying households. This program is staffed by the Program Manager for Community Housing Programs (who also provides direct service) and the three community housing case managers who serve families. With the help of their case managers, families select housing that meets their needs and are assisted with leasing the units. The program abides by community standards for rapid rehousing, which includes assistance from 3 to six months following the acquisition of housing. 
Population Served Homeless
Long Term Success HomeAgain's goal is to provide programs and services that contribute to functionally ending homelessness. What that means is that any citizen in this region who experiences a housing crisis will have a safety net that will render his or her homelessness brief and hopefully, non-recurrent. To that end, the outcomes that we strive for each year include maintaining a 78% or higher rate of participants who access permanent housing upon exiting our programs, and for less than 10% to return to homelessness within 12 months following discharge from all services provided by HomeAgain. In addition, we aim for 70% or higher of our shelter guests to have shelter stays of under 45 days and that 70% or higher have positive exits or discharges from the program, meaning they were programmatically discharged versus leaving on their own.
Description  The Veterans Transitional Program is a collaborative effort between HomeAgain and the Department of Veterans Affairs. The program serves up to 26 male veterans in a facility located on the campus of the Hunter Holmes McGuire Veterans Medical Center and in the Men’s Emergency facility located in downtown Richmond. The close working relationship between HomeAgain staff and hospital personnel focuses on the referral of homeless veterans to the program offering intensive case management, life skills, substance abuse and mental health services. The program is staffed by a full-time case manager, house manager, overnight staff as well as a part-time substance abuse counselor.


Population Served Adults
Budget $291,204.00

Since 2012, HomeAgain has offered this service to families of a varying compositions, including, but not limited to those with Veterans status. To qualify, the head of household must have a documented disability, and the household must be homeless, as defined by HUD. HomeAgain serves roughly 20 households each year who are impacted by a disability by providing case management and a permanent housing subsidy. Each household pays 30% of their income towards rent, and the remaining rent is subsidized by the program. This long-term, permanent subsidy, which is offered through the federal government, is provided to qualifying households for as long as they need assistance.

Population Served Homeless
CEO/ED/Board Comments A major barrier to permanent housing is the rising costs of fair market rent (FMR) for the Richmond area.  Affordable housing for families and individuals with low income is a major challenge. Many of our residents experience barriers including job loss with compounding mental health, substance abuse, and legal history. HomeAgain offers best practice interventions and collaborates with area landlords and subsidized housing programs to assist our clients. We welcome a tour to see our beautiful inviting programs, learn more about our philosophy, and meet our team!
Fiscal Year
Projected Revenue $2,255,376.00
Projected Expenses $2,254,990.00
Endowment Value $169,000.00
Spending Policy Income Only
Form 990s
IRS Letter of Exemption
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201620152014
Foundation and
Corporation Contributions
Government Contributions$1,646,513$1,361,269$1,503,286
Individual Contributions$132,534$297,440$358,483
Investment Income, Net of Losses$4,875($2,538)$8,801
Membership Dues------
Special Events$76,693$11,965$56,580
Revenue In-Kind$13,810----
Expense Allocation
Fiscal Year201620152014
Program Expense$1,833,131$1,746,545$1,743,549
Administration Expense$279,093$196,853$127,852
Fundraising Expense$43,385$1,539$33,490
Payments to Affiliates------
Total Revenue/Total Expenses0.980.971.05
Program Expense/Total Expenses85%90%92%
Fundraising Expense/Contributed Revenue2%0%2%
Assets and Liabilities
Fiscal Year201620152014
Total Assets$1,231,011$1,299,686$1,345,310
Current Assets$504,485$491,550$495,389
Long-Term Liabilities$22,074$32,937$43,375
Current Liabilities$67,036$80,276$65,353
Total Net Assets$1,141,901$1,186,473$1,236,582
Short Term Solvency
Fiscal Year201620152014
Current Ratio: Current Assets/Current Liabilities7.536.127.58
Long Term Solvency
Fiscal Year201620152014
Long-Term Liabilities/Total Assets2%3%3%
Capital Campaign
Currently in a Capital Campaign? No
State Charitable Solicitaions Permit
Solicitations Permit
Solicitations Permit ExemptionView
Organization Comments
Our Endowment, the Edward White King Memorial Fund, was established to assist HomeAgain with serving homeless children.  HomeAgain uses the interest drawn on these funds for activities that benefit the children who HomeAgain serves.
HomeAgain has made great strides in the past two years with completing required financial reporting in a timely and accurate manor.  Board oversight, a strong fiscal team, and the involvement of the Executive Director have all contributed to this success. 
Foundation Comments
  • Financial information provided from audited financial statements.
  • Audited financial statements and IRS 990s prepared by Dooley & Vicars.