CrossOver’s recent major
accomplishments reflect our strategic plan’s emphasis on quality improvements
across all our operations.
CrossOver’s main goals for the coming year reflect our developing strategic plan, which was finalized and approved by our Board of Directors in January of 2017.
CrossOver is in need of financial support and community volunteers to support our ongoing clinical operations. These needs are directly related to our clinics' ability to provide ongoing, quality care for the patients we serve. Our current, most urgent needs are:
CrossOver Healthcare Ministry serves patients who do not have health insurance, and whose incomes are at or below 200% of the Federal Poverty Level. Despite the implementation of the Affordable Care Act, the demand for CrossOver's services continues to exceed our current capacity. Even though CrossOver serves over 6,000 patients, these patients represent just a fraction of those in need. According to the most recent Virginia Atlas of Community Health, 497,677 Virginia residents are uninsured and are at or below 200% of the FPL, including more than 63,954 in the greater Richmond area. The Affordable Care Act has not reduced the number of CrossOver patients, and the needs of the community continuously exceed our clinics’ capacity.
The Board of CrossOver Healthcare Ministry is committed to CrossOver's mission of providing healthcare, promoting wellness, and connecting community talents and resources with people in need.
AccessNow, Bon Secours Care-A-Van, Bon Secours Health System, Capital Area Health Network, Center for High Blood Pressure, Child Savers, Commonwealth Catholic Charities, Daily Planet, Family Lifeline, Fan Free Clinic, Free Clinic of Powhatan, Goochland Free Clinic and Family Services, Greater Richmond Patient-Centered Medical Home Collaborative, Hanover Safe Place, HCA Virginia, Lab Corp, Lens Crafters, Medarva Foundation Fund, Mental Health America of Virginia, Richmond Behavioral Health Authority, Rx Partnership, Ryan White HIV/AIDS program, Safe Harbor, SCAN, St. Joseph's Villa Outreach Clinic, VCU Health System, VCU School of Dentistry, VCU School of Hygiene, VCU School of Medicine, VCU School of Nursing, VCU School of Pharmacy, VCU School of Social Work, Virginia Association of Free and Charitable Clinics, Virginia Eye Institute
CrossOver has an on-site, licensed pharmacy so that patients can access the medications they need. The Community Pharmacy is stocked with a variety of generic medications, in addition to name-brand medications provided through Rx Partnership. CrossOver's pharmacy is the only free clinic pharmacy in the Richmond area, and it dispenses prescriptions for CrossOver patients as well as for patients of other area medical clinics.
CrossOver has provided dental services as a standard component of our continuum of care since the founding of the organization in 1983. Many of CrossOver's patients present with severe dental complications such as tooth decay, gum disease, and facial pain.With the help of volunteer dentists and hygienists, our clinics offer dental cleanings, screenings, fillings, and extractions, and also provide dentures to those who require them. CrossOver's dental program also places great importance on oral health education, and the program collaborates with our primary care providers to help patients understand the connection between oral health and overall health.
To help patients manage their mental health needs, CrossOver has a mental health program to provide counseling and psychiatric medications management. Patients in the mental health program are treated by a team of clinicians with primary care providers, counselors, and psychiatrists collaborating on their care. The program includes a staff counselor as well as volunteer psychiatrists and counselors. All CrossOver counselors provide talk therapy services to their patients.
CrossOver's comprehensive health services also include health education. Our Lay Health Promoter (LHP) program is a community education program in which CrossOver staff members teach a free 40 hour health class to members of low-income communities. The classes are offered over 10 weeks, in both English and Spanish (Promotores de Salud), and cover a variety of health topics, from chronic disease symptoms and management to the importance of cancer screening and early detection. The LHP program is hosted at various area churches and community centers. Twice per year the program is also offered to residents of the Richmond City Justice Center. Class participants gain health knowledge that they then share with members of their community.
CrossOver serves a patient population that is economically disadvantaged, disproportionately at risk for chronic disease, and uninsured. CrossOver patients are also incredibly diverse, coming from more than 20 cities and counties in Central Virginia, representing more than 100 nationalities, and speaking more than a dozen different languages.
A key programmatic challenge at CrossOver is working with a multicultural patient population with unique histories and needs. Cultural competency is an ongoing learning process with no real ending point, which is a significant challenge in effectively and sensitively managing our large multicultural patient population. While many of our staff are bilingual, speaking English and Spanish, our patient population is extremely diverse and is made up of many non-Spanish-speaking immigrants and refugees. CrossOver is sensitive to this challenge, and is constantly identifying new strategies for developing cultural competency in order to provide the best, most culturally contextualized care possible. For example, enhancing patient education emerged as a key focus area of our Quality Improvement Committee. Providing interpretation services and framing this education in a way that is sensitive to the cultural backgrounds of the people we serve have already emerged as essential factors in successful patient education. I am confident that, despite the challenges incumbent in our work, that CrossOver is well positioned to continue to be a leader in providing quality healthcare to the low-income, uninsured residents of Central Virginia.
Indirect Public Support HelpIndirect public support represents revenue received through solicitation campaigns. This includes funding United Way and other federated fundraising organizations, but does not include donor designated contributions.
Earned Revenue HelpEarned revenue represents income generated in direct exchange for a product or service.Earned income includes income from government contracts.
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