P.O. Box 1167
Petersburg VA 23804-1167
Mission Statement CARES' mission is to serve the community by helping to alleviate homelessness.  CARES fulfills this mission by:
  • Providing emergency shelter to women and children, and those affected by domestic violence
  • Providing support services leading to self sufficiency
  • Working to prevent homelessness by providing non-shelter assistance of food, clothing and household goods
CEO/Executive Director Dr. Cheryl G. Riggins
Board Chair Ms Chequila Fields
Board Chair Company Affiliation Director of Social Services, Sussex County (retired)
Contact Information
Address P.O. Box 1167
Petersburg, VA 238041167
Telephone 804 861-0865
Fax 804 722-0987
History and Background
Year of Incorporation 1983
Financial Summary
Revenue vs Expense Bar Graph - All Years
Expense Breakdown Bar Chart - All Years
Projected Revenue $500,599.00
Projected Expenses $500,599.00
Mission CARES' mission is to serve the community by helping to alleviate homelessness.  CARES fulfills this mission by:
  • Providing emergency shelter to women and children, and those affected by domestic violence
  • Providing support services leading to self sufficiency
  • Working to prevent homelessness by providing non-shelter assistance of food, clothing and household goods


  • During the period of July 1, 2016 to June 30, 2017, CARES provided 4,507 nights of shelter to 121 women and 146 children.
  • All of those who entered the shelter were linked to supportive services and all school-aged children received comprehensive assessments.
  • Of those served, 59% achieved permanent housing in their own apartment, either with or without subsidy. Another 25% found temporary housing with family or friends.
  • Forty-three (43) families took advantage of the Post-shelter Supports and Intervention services.
  • Of the clients entering the CARES Shelter in FY17, 35% were survivors of domestic violence, 22% claimed a disability and 12% suffered from mental illness. 


We would like to share an example of the difference CARES made in the life of one client. "Sharon", a 39 year-old mother of a 7 year-old son was evicted from her apartment, staying in a motel and receiving TANF. Upon entering CARES, she met with the case manager who assessed her situation and helped her develop a Housing Plan. Her plan focused obtaining stable, full-time employment, and locating a stable home for her son and herself. CARES' education coordinator made arrangements to provide her son with transportation to his school of origin. Sharon had experience as an Adult Care Personal Assistant. Working closely with the case manager, she updated her resume through CARES' partnership with the Virginia Workforce Center and was able to secure full-time employment with two different agencies. Additionally, she was found eligible for housing assistance and working with the shelters' housing specialist, was able to move into her own place. More than three months later, Sharon continues to be housed in the community. CARES' child services coordinator, in partnership with the Petersburg Department of Parks arranged for her son to attend daily activities during the summer with transportation and meals provided at no cost.
CARES has an ongoing need for financial support.  Your donation will be used to provide immediate and direct support to more than 1,200 individuals to include: shelter for women, children and survivors of domestic violence, and food, clothing and household items for low-income community members.
$100 pays for food for 4 low-income residents of Petersburg 
$50 pays for one night of shelter for a homeless woman
$25 pays for a child's health and wellness assessment 
We also welcome donations of in-kind goods and services.  CARES has a constant need for cleaning supplies, paper products, school supplies, backpacks and diapers.  

 CARES, the  Crisis Assistance Response Emergency Shelter,was established in 1983 to assist stranded travelers.  Prior to that, churches helped as best they could. Downtown Churches United, working with the United Way, other agencies and community members created CARES.  The first executive director carried a pager and put clients up in motels until bus tickets could be provided.

A local church offered its rectory as a shelter site.  The community assisted in preparing the building.  It quickly became evident that there was a need for emergency shelter for the homeless in the area.  

In December 1996, the agency closed its rectory site and moved all the women and children to its current Halifax Street site and the agency's primary focus shifted to emergency shelter to women and children and survivors of domestic violence. 

Services expanded.  Each child entering the shelter is assessed.  School-age children are assisted in returning to the classroom with minimal loss of school days.  If the parent requests, they arrange for the child to continue in their classroom of origin.  CARES opened its Service Center to provide food, clothing, personal hygiene and household items at no charge.  A resource center was opened to provide job training skills.  Post-shelter Supports and Intervention (PSI) was added that provides on-going case management to clients who have left the shelter for up to one year.  This gives them the opportunity for hands-on support that is geared specifically towards their needs, helps them build the networks and access the resources which will help them stabilize.

CEO Statement

The overarching goal of the CARES’ programs is to enable individuals and families to resume or achieve their highest possible level of independent living. As the only emergency shelter for women and children and those affected by domestic violence in the Tri-Cities region, CARES strives to provide services and foster collaborations that address the needs and challenges of the neediest populations in the Crater Region and surrounding districts.

CARES is a relatively small shelter with only 20 beds. While this limits the number of women and children we are able to serve, it promotes a closeness that helps women and children in crisis feel more relaxed and in control. Clients are treated with respect and encouraged to actively choose the goals and resources that best fit their needs.  
Board Chair Statement

Areas of Service
Areas Served
Chesterfield County
Colonial Heights, City
Dinwiddie County
Hopewell, City
Petersburg, City
Prince George County
CARES is a regional shelter for Chesterfield, Colonial Heights, Dinwiddie, Hopewell, Petersburg and Prince George.  While it has an identified catchment area, it provides shelter to women from outside that area, including out of state.  The agency also works with Homeward as an overflow shelter for Richmond area shelters.  
Board Chair
Board Chair Ms Chequila Fields
Company Affiliation Director of Social Services, Sussex County (retired)
Term July 2017 to Dec 2019
Board CoChair
Board CoChair Samuel Clay Jr.
Company Affiliation Clay Home Medical
Term Jan 2014 to Dec 2017
Board of Directors
Board Members
Donna Barwick CPABarwick & Associates
Stephen Benham Hopewell Redevelopment and Housing Authority
Rev. Dr. Marcus Campbell Abundant Life Christian Center
Samuel Clay Jr., R.PhClay Home Medical
Rev. Dr. Rudolph Dunbar City Point Baptist Church
Dr. Donna Elder Consultant
Ms. Hilda Faison Community Volunteer
Ms. Chequila Fields Sussex County Social Services
Fr Willis Foster St Stephens Episcopal Church
Ms. Abby J. Lynch Office of Youth & Social Services
Mr. William Maywalt Maywalt Properties
Mr. Leonard A. Muse Retired, City of Petersburg
Ann E Neverson Retired
Ms. Dena Patrick Bank of Southside Virginia
Kenneth Pritchett Weichert, Brockwell and Portwood Realtors
Ronald Revish Virginia Dept of Corrections
Judy Tyree Interfaith Adult Daycare
Board Demographics - Ethnicity
African American/Black 8
Asian American/Pacific Islander 0
Caucasian 8
Hispanic/Latino 0
Native American/American Indian 0
Board Demographics - Gender
Male 8
Female 8
Board Term Lengths 3
Board Term Limits 3
Board Meeting Attendance % 100
Written Board Selection Criteria? No
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 100
Percentage Making In-Kind Contributions 14
Number of Full Board Meetings Annually 6
Standing Committees
Board Development / Board Orientation
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Program / Program Planning
Other Boards
The tables below contain information about other groups that advise this nonprofit on operations and projects.
At their May 24, 2012 meeting, the board amended the bylaws to address the need for proper board rotation.  Board members are elected for a three year term.  The board chose to limit the number of terms a board member may serve to three.  A rotation schedule was set up for current board members.  The board was capped at 15 members. 
Executive Director
Executive Director Dr. Cheryl G. Riggins
Hired in March 2012, Dr. Riggins brings more than 25 years of experience in the fields of education, administration, and management in Prince George’s County, Maryland and Alexandria, Virginia. A proven leader who has demonstrated competence in collaboration, team building, and strategic planning, while providing leadership and direction for all aspects of professional development programs to include securing funding, the development of timelines, determining staff assignments, developing budget and monitoring disbursement of funds and ensuring ongoing program evaluation, both formative and summative. Under her leadership, CARES was awarded the Cleveland A. Wright Award from the Cameron Foundation in in 2012.
Former CEOs
Holvar Olson Nov 1995 - July 2010
Jerry Richards Nov 1987 - June 1995
Senior Staff
Ms Paige Critcher Grants Management and Outreach
Ms Leslie Crocker Child Development Coordinator
Ms Bonnie Knotts Supervisor of Shelter & Client Services
Ms Alice Stephens Office Manager/Bookkeeper
Ms Delores Winfield Director of Shelter Operations
Full Time Staff 2
Part Time Staff 15
Volunteers 25
Contractors 0
Retention Rate 80
Organization has a Fundraising Plan? Under Development
Organization has a Strategic Plan? Yes
Years Strategic Plan Considers 3
Date Strategic Plan Adopted 2015
Management Succession Plan? Under Development
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes

DISTRICT 19 CSB provides screenings to the intellectually disabled clients and substance-abusing consumers as requested by CARES. Crisis Intervention service is provided. THE JAMES HOUSE collaborates with CARES in the provision of CARES residents who have experienced sexual or domestic violence. Services are often provided on site at CARES. The CARES LANDLORD ALLIANCE, a consortium of 25 landlords in Petersburg who help move clients into permanent housing by waiving application fees and background checks. The Alliance has increased the availability of affordable housing in a short turnaround time. FLAGLER HOUSE/St. Joseph’s Villa provides security deposits and rental assistance for eligible CARES clients. The PETERSBURG VICTIM/WITNESS ASSISTANCE PROGRAM provides information and makes referrals to domestic violence victims and the homeless.

Cleveland A Wright Award for Outstanding Community ServiceThe Cameron Foundation2012
Honorable Mention: Handy L. Lindsey, Jr. Award for Excellence in Organizational ManagemenyThe Cameron Foundation2013

The CARES Shelter is a 20-bed facility and is open 24 hours a day, seven days a week. Homeless women or homeless women with children are either referred to the shelter by another agency or are walk-ins. Among these may be veterans or disabled individuals. The CARES Shelter provides a gateway program for women in a housing crisis, assuring a safe environment around which to recover and regain independent living. Once they are safely housed in the shelter, CARES is then able to deliver the services need to get back on their feet and achieve permanent housing. The services and supports that will be delivered through this grant include:

  1. Ensure that children are enrolled in school with minimal loss of classroom time.
  1. Work with client to develop a Housing Plan that identifies their specific housing barriers, needs and goals, and necessary supportive services.
  1. Provide relevant counseling services and shelter discussion groups that can include: Mental health and substance abuse screening and counseling; Domestic violence and sexual abuse counseling.
  1. Provide community referrals for resources such as food stamps, health care, legal services, credit counseling, etc.
  1. Provide periodic training sessions, on subjects to include parenting, nutrition, money management, etc.
  1. Provide or locate training opportunities, activities and referrals for job finding, job training
  1. When available, provide Rapid Re-Housing support to assist clients in obtaining permanent housing.
Population Served Homeless
Budget $302,076.00
Short Term Success

· During the period of July 1, 2015 to June 30, 2016, CARES provided 5,283 nights of shelter to 211 women and 132 children.

· All of those who entered the shelter were linked to supportive services and all school-aged children received comprehensive assessments.

· Of those served, 59% achieved permanent housing in their own apartment, either with or without subsidy. Another 25% found temporary housing with family or friends.

Long Term Success
The long-term objective of the CARES shelter program is:  Women and children will receive emergency shelter to alleviate their homelessness and domestic abuse, and will receive the services and resources necessary to transition to permanent housing.
PSI provides one-on-one case management for individuals and families who have left the shelter.  During their first year in their new home, the family is visited by the agency's social worker to help them solve any unresolved issues, locate additional resources and provide the support needed to ensure that the family is stable and housed and remains so.
Population Served Families
Short Term Success
Clients will learn how to break difficult problems into smaller, more manageable pieces and work their way through to the best solution.
Part of the coaching clients receive is how to take a big problem apart and begin working on the pieces.  By making the one big problem into several smaller problems, it is less intimidating.  Clients are able to focus the pieces that they can solve and work their way up to the harder bits.  If they still can't solve it on their own, they know to contact the social worker for additional help.  The key is to give the clients multiple opportunities to build up their problem solving skills.  The social worker will coach them through the process, but the client does the actual solving.  Ideally, once PSI has ended, the clients are comfortable handling any problem that comes their way.
Long Term Success
The primary objective of Post-Shelter Supports and Intervention (PSI) is to help individuals and families stabilize and learn to sustain their housing, employment and social networks.  The long term goal is for these individuals and families never to experience homelessness again.  This is especially critical for children.  The US Census Bureau reports that 20% of homeless adults first experienced homelessness as children.
The Service Center provides non-shelter assistance including food, clothing, furniture, household items and personal hygiene items.  
Shelter clients often obtain clothing, including clothing required for job interviews or employment.  Clients leaving the shelter can also obtain items for their new home.  This allows them to save their limited financial resources.
The Food Pantry provides free supplemental food assistance to individuals and families.  
The Service Center is open to residents of Petersburg in need.  It allows financially fragile households to preserve their limited income.  By providing non-shelter support to these families, CARES helps them remain in their homes, staving off the financial and emotional cost of becoming homeless.
Population Served At-Risk Populations
Budget $82,579.00
Short Term Success

The CARES’ Service Center located on Washington Street provided supplemental food, clothing, personal hygiene and household items to low-income community members who are at risk of homelessness, and most often have nowhere else to turn for such support. Between July 1, 2015 and June 30, 2016, the Food Pantry assisted an average of 528 seniors, children and adults each month. The Clothes Closet assisted an average of 345 community residents each month.

Long Term Success
Community members will receive services and supports to help prevent homelessness, which include ensuring adequate nutrition is provided for food insecure community members, especially seniors and children.
CEO/ED/Board Comments
Perhaps the most impressive aspect of CARES is its ability to identify and respond to individual client needs and community trends. Many of the agency’s services, including the social workers, the Service Center and Post-shelter Support and Intervention (PSI), grew out of the identification of a need and the development of a response. 

While they might achieve permanent housing, staff found that left on their own, some families would fail and end up back in the shelter. Staff developed PSI to allow the social worker to continue to provide case management for a year after they moved into their own housing. Staff found that families who maintained PSI for a year were more likely to remain housed. PSI is the agency’s adaptation of the Housing First Initiative which provides rapid rehousing followed by intense case management and wrap around services.



Fiscal Year
Projected Revenue $500,599.00
Projected Expenses $500,599.00
Endowment Value $1,090,000.00
Spending Policy Income Only
Form 990s
IRS Letter of Exemption
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201620152014
Foundation and
Corporation Contributions
Government Contributions$53,434$53,763$78,313
Individual Contributions$78,676$36,098$59,584
Investment Income, Net of Losses$4,676$46,156$296,717
Membership Dues------
Special Events$11,377$3,789$3,271
Revenue In-Kind$138,766$130,394$78,708
Expense Allocation
Fiscal Year201620152014
Program Expense$515,842$526,706$507,621
Administration Expense$116,092$150,010$147,229
Fundraising Expense$50,575$42,744$19,459
Payments to Affiliates------
Total Revenue/Total Expenses0.510.470.96
Program Expense/Total Expenses76%73%75%
Fundraising Expense/Contributed Revenue25%26%7%
Assets and Liabilities
Fiscal Year201620152014
Total Assets$1,596,271$1,918,353$2,291,634
Current Assets$13,829$28,154$13,993
Long-Term Liabilities$0$0$0
Current Liabilities$59,808$48,648$43,440
Total Net Assets$1,536,463$1,869,705$2,248,194
Short Term Solvency
Fiscal Year201620152014
Current Ratio: Current Assets/Current Liabilities0.230.580.32
Long Term Solvency
Fiscal Year201620152014
Long-Term Liabilities/Total Assets0%0%0%
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years? Yes
State Charitable Solicitaions Permit
Solicitations Permit
Solicitations Permit ExemptionView
Organization Comments

Like most nonprofits, CARES needs to improve its cash flow. While it is fortunate to have its income spread over a wide number of sources, the growth it has experienced in improved and expanded services and increased demand has resulted a greater need to expand our revenue base.

CARES' grants manager is working to expand overall program and organization funding. The Executive Director and the Board of Directors work closely together to implement activities outlined in the agency’s strategic plan, and meet fundraising and marketing goals for FY18. CARES leverages community resources by developing strong ties with the local business community, and has been successful in securing ongoing in-kind donations from Boar’s Head, Walmart and Amazon to provide food, clothing and home supplies for its clients

Foundation Comments
  • Financial information provided from IRS 990s and audited financial statements.
  • IRS 990s and audited financial statements prepared by Mitchell Wiggins & Company.