Big Brothers Big Sisters Services, Inc.
1707 Summit Avenue
Suite 200
Richmond VA 23230
Mission Statement

Big Brothers Big Sisters' mission is to provide children facing adversity with strong and enduring, professionally supported, one-to-one mentoring relationships that change their lives for the better, forever.

CEO/Executive Director Ann Rohde Payes
Board Chair Ms. Shelia Fitzgerald
Board Chair Company Affiliation Retired - Altria Client Services
Contact Information
Address 1707 Summit Avenue
Suite 200
Richmond, VA 23230
Telephone 804 261-4940
Fax 804 261-4941
History and Background
Year of Incorporation 1965
Financial Summary
Revenue vs Expense Bar Graph - All Years
Expense Breakdown Bar Chart - All Years
Projected Revenue $911,657.97
Projected Expenses $918,884.41

Big Brothers Big Sisters' mission is to provide children facing adversity with strong and enduring, professionally supported, one-to-one mentoring relationships that change their lives for the better, forever.


Accomplishments for 2016:

Served 577 youth through community and site based programs.  100% of children enrolled in BBBS felt they had a special (non-family) adult in their life.  Of children served, 73% felt they improved social acceptance, 100% understand the negative impacts of alcohol and tobacco use, and 93% plan to graduate high school on time.
Site-based programs continued through Greater Richmond & Tri-Cities and included new partnerships with Boys & Girls Club of Metro Richmond and the YMCA.  Partnerships facilitated increased consistency in attendance for youth and mentors.
Community-based mentoring made 130% new match in 2016 compared to 2015, and Operation Bigs (in South Hampton Roads) successfully hit year 3 expansion goals.
BBBS completed Quality Based Membership with Virginia Mentoring Partnership to increase focus on intentionality and using best practices.    
  1. Qualified male volunteers willing to make a one-year commitment to a mentoring relationship.
  2. Qualified adult volunteers who live in the Cities of Richmond, Hopewell, Norfolk, and Virginia Beach.
  3. Funding to support growth of number of youth served.  Average cost is $1,500 per match.
  4. Free opportunities for community-based matches to take part in community activities.  Can provide tickets/availability for as few as 2 people or as many as 30 people. 
Background Big Brothers Big Sisters is a preeminent youth mentoring organization.  In Richmond, the Big Brothers Program began with the help of the Richmond Jaycees in 1962.  The Big Sisters Program was added in 1976.  Our service is based on a one-to-one relationship between an adult volunteer and a child.   Our challenge is to take mentoring to scale. We estimate that within our service area there are about 36,000 at-risk Greater Richmond youth who could benefit from a mentoring relationship.
CEO Statement
Board Chair Statement
Areas of Service
Areas Served
Metro Richmond
Tri-cities Region
Richmond, City
Chesterfield County
Colonial Heights, City
Hanover County
Henrico County
Hopewell, City
Petersburg, City
Powhatan County
Hampton Roads
Board Chair
Board Chair Ms. Shelia Fitzgerald
Company Affiliation Retired - Altria Client Services
Term Sept 2017 to Jan 2019
Board of Directors
Board Members
Mr. Jason Ballum ReedSmith LLP
Ms. Chantelle Bernard University of Richmond
Mr. Brian Bischoff CapTech
Ms. Lorrie Byrne Altria
Mr. Chris Cooke Altria
Mr. Joseph Dorsey RCM&D Insurance
Ms. Shelia Fitzgerald Altria
Mr. Chris Garnett McKesson
Ms. Candace Nicolls Snagajob
Ms. Nikki-Dee Ray WTVR CBS 6
Mr. Jim Riley Capario
Mr. Ken Shepard Southeast, U.S. Trust
Ms. Samantha Thompson Federal Reserve Bank
Ms. Wendy Wellener Dominion Resources
Ms. Morgan Witham Harris Williams
Board Demographics - Ethnicity
African American/Black 4
Asian American/Pacific Islander 0
Caucasian 11
Hispanic/Latino 0
Native American/American Indian 0
Board Demographics - Gender
Male 7
Female 8
Unspecified 0
Board Term Lengths 3
Board Term Limits 2
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 100
Number of Full Board Meetings Annually 6
Other Boards
The tables below contain information about other groups that advise this nonprofit on operations and projects.
Executive Director
Executive Director Ann Rohde Payes
Full Time Staff 11
Part Time Staff 4
Volunteers 403
Contractors 2
Organization has a Fundraising Plan? Yes
Organization has a Strategic Plan? Yes
Years Strategic Plan Considers 4
Date Strategic Plan Adopted Jan 2016
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
Greater Richmond Chamber of Commerce2010
United Way of Greater Richmond & Petersburg Partnership Agency2010
Community-Based mentors provide our “Littles” with individualized time & attention on a regular basis, typically 2 to 4 times a month. During these outings, our matches develop a relationship that helps youth manage every day challenges that are part of growing up. During this time, children gain new skills, interests & expand their experiences beyond their family & neighborhood.
Site-based mentors offer children individualized time & attention on a consistent basis at the child’s school or an after school program. Teachers identify youth who could most benefit from an extra caring adult. Volunteers meet regularly during the school year and utilize resources available, like the cafeteria or computer lab.

Military mentoring in Hampton Roads provides children of parents in the military with Bigs who are in the military, ROTC or military school. These children face unique challenges such as separation & loss, frequent relocation, school transitions, & increased responsibility. 

CEO/ED/Board Comments
Fiscal Year
Projected Revenue $911,657.97
Projected Expenses $918,884.41
Form 990s
IRS Letter of Exemption
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201620152014
Foundation and
Corporation Contributions
Government Contributions$0$0$0
Individual Contributions$148,044$175,185$545,441
Investment Income, Net of Losses$8,967$121$2,903
Membership Dues------
Special Events$184,697$185,027$78,709
Revenue In-Kind----$3,688
Expense Allocation
Fiscal Year201620152014
Program Expense$795,195$675,189$645,203
Administration Expense$83,594$66,001$66,710
Fundraising Expense$84,636$104,494$79,775
Payments to Affiliates------
Total Revenue/Total Expenses1.011.010.95
Program Expense/Total Expenses83%80%81%
Fundraising Expense/Contributed Revenue9%12%11%
Assets and Liabilities
Fiscal Year201620152014
Total Assets$538,685$515,075$501,859
Current Assets$364,141$333,049$437,646
Long-Term Liabilities$0$0--
Current Liabilities$65,214$46,662$65,189
Total Net Assets$473,471$468,413$436,670
Short Term Solvency
Fiscal Year201620152014
Current Ratio: Current Assets/Current Liabilities5.587.146.71
Long Term Solvency
Fiscal Year201620152014
Long-Term Liabilities/Total Assets0%0%0%
Capital Campaign
Currently in a Capital Campaign? No
State Charitable Solicitaions Permit
Solicitations Permit
Solicitations Permit Application 11/2015View
Foundation Comments
  • Form 990 and audit prepared by Pilc & Moseley, LLC
  • Financial information provided by audit, with supplemental information provided by Form 990