Better Business Bureau Foundation of VA, Inc.
720 Moorefield Park Drive, Suite 300
Richmond VA 23236
Mission Statement
The Better Business Bureau Foundation of Virginia's mission is to provide consumer education. We reach out to the community at large including our senior population, military personnel active/retired and their families providing information that helps them make well informed market place decisions. With seminars, talks and training sessions we get the word out.

Our services include:

  • Senior Fraud Education
  • Military Line Education
  • Outsmarting Investment Fraud
  • In Pursuit of Ethics
  • Wise GivingAlliance- Charity Reporting
CEO/Executive Director Mr. Barry N. Moore
Board Chair Anne Gambardella Esq.
Board Chair Company Affiliation Virginia Automobile Dealers Association
Contact Information
Address 720 Moorefield Park Drive, Suite 300
Richmond, VA 23236
Telephone 888 244-2312
Fax 804 320-0248
History and Background
Year of Incorporation 1986
Financial Summary
Revenue vs Expense Bar Graph - All Years
Expense Breakdown Bar Chart - All Years
Projected Revenue $101,500.00
Projected Expenses $102,610.00
The Better Business Bureau Foundation of Virginia's mission is to provide consumer education. We reach out to the community at large including our senior population, military personnel active/retired and their families providing information that helps them make well informed market place decisions. With seminars, talks and training sessions we get the word out.

Our services include:

  • Senior Fraud Education
  • Military Line Education
  • Outsmarting Investment Fraud
  • In Pursuit of Ethics
  • Wise GivingAlliance- Charity Reporting

BBB Foundation 2013

Senior Fraud Program:
  • 22 Senior Fraud Prevention Presentations – 1,400 served
  • Educational counseling / materials provided at 8 events – 1,100 served
  • Senior advocacy and community partnership meetings - 45
  • Senior Fraud phone counseling sessions - 150

 Military Line Program:

  • Fort Lee Military Saves Event – 250 served locally
  • Military Back Pack Program, Ft Lee - 800 served
  • City of Richmond Veteran's Resource Fair - 150 served
  • 24,179 complaints filed by Service Members, Retirees and Military Spouses nationally
Outsmarting Investment Fraud Program
  • Investment/Retirement Fraud Education Presentations - 11
  • Educating 415 consumers 

 Secure Your ID / 2013 Spring and Fall Shred Day Events:

  • Destroyed 8.16 tons of personal / sensitive documents
  • Served 193 consumers / businesses


  • Funding for education and consumer protection to regional consumers
  • Funding and ability to extend intensive consumer protection attention activities to senior citizens
  • Ability to provide excellent economic eduction and protection to US Military members and their dependents
  • Ability to expand charitable solicitation review program
In 1986, Better Business Bureau Foundation of Virginia, Inc. was incorporated for the purpose of being an educational organization providing conciliation, mediation and arbitration services helping with dispute resolution as well as to provide consumer information. In the early years the BBBF was a well- known provider of dispute resolution education. We also helped solve disputes through voluntary mediation and arbitration sessions. Our reputation in the dispute resolution community lead to being awarded, for multiple years, a contract with Henrico County to provide court mandated Parent Education Classes and Mediations for custody, visitation and support in child custody filings. 
 As the years progressed Peer Mediation for elementary school students became an education direction. The BBBF felt strongly that teaching students how to solve problems in a conversational safe environment would help the community at large. These skills would extend to the playground and home, leading to less conflict in their lives. 
As our involvement with dispute resolution and conflict resolution grew it became apparent to BBBF that the rich knowledge, data and statistics available to us from our association with the Better Business Bureau of Central Virginia was a platform for education. The work of the BBB gives access to objective information relating to ethical business dealings and in the reverse there is also an abundance of information on unethical business dealing, those most affected and how they were affected. From this came the logical extension of consumer education pointing to examples of what the community needs to know in order for them to be free of the unscrupulous marketer. It is the passion of the BBBF to educate consumers and keep them safe in the marketplace.
Areas of Service
Areas Served
Metro Richmond
Tri-cities Region
Richmond, City
Chesterfield County
Colonial Heights, City
Dinwiddie County
Goochland County
Hanover County
Henrico County
Hopewell, City
Petersburg, City
Powhatan County
Prince George County
Sussex County
Charles City County
Gloucester County
King and Queen County
Lancaster County
Louisa County
Mathews County
Middlesex County
New Kent County
Northumberland County
Northern Neck
Southside Virginia
Entirety of Central Virginia.
Board Chair
Board Chair Anne Gambardella Esq.
Company Affiliation Virginia Automobile Dealers Association
Term Jan 2018 to Jan 2020
Board of Directors
Board Members
Mr. Mark Binshtok Mr. Fix-it
Mr. Clark Evans Dobson & Evans LLC CPAs
Matthew A. Fitzgerald EsquireMcGuireWoods LLP
Mr. Thomas J. Gallagher Retired
Anne Gambardella Esq.Virginia Automobile Dealers Association
Ms. Mary Jane Ganey Zacharias Ganey Health Institute
Mr. Bernie Henderson Woody Funeral Home
Mr. Richard G. Johnstone Jr.VA,MD,DE Association of Electric Cooperatives
Mr. Edward Lane IVLane Homes & Remodeling, Inc.
Mr. Matthew Neels Community Volunteer
Ms. Sherri Riddle Dominion Energy
Ms. Lisa Schaffner UNOS
Mr. Vincent A. Tucker Quality Moving Services
Mr. Thomas W. Winfree Village Bank
Board Demographics - Ethnicity
African American/Black 1
Asian American/Pacific Islander 0
Caucasian 13
Hispanic/Latino 0
Native American/American Indian 0
Board Demographics - Gender
Male 10
Female 4
Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 70
Written Board Selection Criteria? Under Development
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 100
Number of Full Board Meetings Annually 5
Standing Committees
Board Governance
Other Boards
The tables below contain information about other groups that advise this nonprofit on operations and projects.
Executive Director
Executive Director Mr. Barry N. Moore

Prior to joining BBB, Mr. Moore served as Vice President of Outreach & Strategic Partnerships at Liberty University from 2005 – 2017, Director of Management & Professional Development at Virginia Tech from 2002 – 2005, and was a corporate consultant from 1995 – 2002. Mr. Moore’s has served on the boards of many nonprofits, including the Alzheimer’s Association Central and Western Virginia Chapter, the National D-Day Memorial Foundation, the Lynchburg Regional Transportation Advisory Group, the City of Lynchburg Housing Collaborative, Virginia Center for Inclusive Communities, the National Association of Corporate Directors, the Virginia Municipal League, and the Virginia Chamber of Commerce. A native Virginian and retired United States Marine, Mr. Moore is a graduate of Pepperdine University’s Graziadio School of Business and Management.

Former CEOs
Mr. Thomas J. Gallagher Dec 1987 - July 2017
Full Time Staff 1
Part Time Staff 2
Retention Rate 100
Organization has a Fundraising Plan? Under Development
Organization has a Strategic Plan? Under Development
Years Strategic Plan Considers 5
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes


The Mission of the Senior Fraud Program is to assist seniors in recognizing and resisting fraudulent offerings and possible scams.


The Senior Fraud Program has the following Goals:

Ongoing consumer and community awareness to the prevention of Senior Fraud.

To assist and advise senior citizens on business rights and practices.

To work closely with the many different agencies, senior centers, and businesses that serve the Senior population.

BBB Senior Fraud representatives give lectures and classes to educate seniors of the latest frauds and scams as well as providing information to help protect identities.

Population Served Adults
Budget $51,750.00
Short Term Success
A near term success factor of our education seminars or sessions is when the audience is fully engaged asking questions and sharing their experiences in relation to our presentation topic.  We also feel satisfied when our senior hotline phone rings with questions regarding presentation topics we have made or press releases regarding actual frauds perpetrated in the area.
Long Term Success
In an ideal state the Senior Fraud Program would educate the community to recognize the latest scam and frauds in the marketplace making for a safe trading enviroment.  The ultimate outcome of our education would be for the participants to share their knowledge with neighbors, friends and family spreading the information to as many people as possible.
BBB Military Line provides consumer education and advocacy for military consumers and their families, both in their communities and online.


Our experience shows that military personnel are frequently the victims of unethical and unscrupulous business practices. They are young, often inexperienced, consumers whose salaries can be counted on to arrive twice a month, and are a very attractive target for scam artists and other aggressive promoters. Common practices directed at service members include: short-term loans at rates that may exceed 500% APR; expensive and unnecessary insurance sales; auto sales that charge exorbitant interest on already-overpriced vehicles; real estate “deals” that result in high rates of foreclosure; and worthless “work-at-home” offers.


In order to reduce the number of military personnel falling victim to these predatory practices, BBB Military Line training is presented by the BBB serving Central Virginia. The BBB has a memorandum of agreement with the DOD and is a partner in the DoD Financial Readiness Campaign.

Population Served Adults
Budget $17,450.00
Long Term Success
The long term success of the Military Line program is to have active duty and retired personnel and their dependants know how to safely enter into market place transaction avoiding the pitfalls of unscrupulous marketers. 
BBB Wise Giving Alliance’s mission is to help donors give with confidence by evaluating charities against 20 rigorous accountability standards and strengthen trust in the charitable sector.  Locally, BBB serves that mission by evaluating organizations in our service area actively soliciting donations from the public based on the 20 Standards for Charity Accountability.
BBB Charity Reports provide potential donors with an accessible overview of local nonprofits, summarize mission, program activities, leadership and finances, and demonstrate their commitment to ethics and transparency.  Our goal is to assist all charities that wish to meet the standards and to establish a framework of trust between donors and nonprofit organizations.
Population Served Adults
BBB and FINRA (Financial Industry Regulatory Authority) have partnered together to educate consumers about investment fraud.  Fraudsters tend to go "where the money is" - and that means targeting older Americans who are nearing or already in retirement. This powerpoint presentation leads with a message of prevention by teaching consumers to recognize persuasion tactics and the psychology of a scam.
Research shows 20% reported being misled or defrauded.  80% of them did not report it to anyone due to a level of embarrassment and a concern for losing independence.  Our goal is to give our consumers the tools to first recognize the red flags,  ask the right questions, know how to check and verify information and then finally discuss with friends and family if they feel they may have become a victim.
In Pursuit of Ethics is an interactive training program offered to our community of students and businesses that uses real-life situations to create in-depth discussions of ethics issues. Video modules are played that will set up an ethical dilemma for school and workplace situations.
According to a 2012 study by the Josephson Institute of Ethics Report Card on American Youth 51% of students admitted to had cheated on an exam in the past year.   When faced with an ethical choice most people know the right thing to do.  However, complications of ego or personal gain can cloud judgement which will allow people to rationalize their way to making an unethical choice.  By helping participants understand how their own decisions and actions have consequences, this program promotes real world rewards of establishing a good reputation.
Fiscal Year
Projected Revenue $101,500.00
Projected Expenses $102,610.00
Spending Policy N/A
Form 990s
IRS Letter of Exemption
Detailed Financials
Expense Allocation
Fiscal Year201620152014
Program Expense$30,755$41,567$18,126
Administration Expense$6,345$16,058$6,551
Fundraising Expense$0$0--
Payments to Affiliates------
Total Revenue/Total Expenses1.180.891.93
Program Expense/Total Expenses83%72%73%
Fundraising Expense/Contributed Revenue0%0%0%
Assets and Liabilities
Fiscal Year201620152014
Total Assets$33,481$24,340$45,850
Current Assets$24,340$24,340$45,850
Long-Term Liabilities$0$0--
Current Liabilities$2,301$0$15,040
Total Net Assets$31,180$24,340$30,810
Short Term Solvency
Fiscal Year201620152014
Current Ratio: Current Assets/Current Liabilities10.58--3.05
Long Term Solvency
Fiscal Year201620152014
Long-Term Liabilities/Total Assets0%0%0%
Capital Campaign
Currently in a Capital Campaign? No
State Charitable Solicitaions Permit
Solicitations Permit
Solicitations Permit Application Confirmation 12/2015View
Organization Comments
BBBF is an outreach of Better Business Bureau serving Central Virginia dedicated to education and protection of certain publics including (not limited to) senior citizens and US Military members/dependents. BBB underwrites activities and attempts to gain support for certain activities of BBBF through contributions.
Foundation Comments
  • Financial analysis performed with Form 990-EZ, with supplemental information provided by audit.
  • Form 990-EZ represents solely the position of the Better Business Bureau Foundation of Virginia.
  • Audit represents the combined financial position of the Better Business Bureau of Central Virginia and its related organization, the Better Business Bureau Foundation of Virginia.