The Doorways
612 E. Marshall Street
Richmond VA 23219
Mission Statement The Doorways provides lodging and support for patients and their loved ones who need to be close to the hospital but not far from the feeling of home.
Leadership
CEO/Executive Director Ms. Stacy Brinkley
Board Chair Ms. Melissa Ball
Board Chair Company Affiliation Ball Office
Contact Information
Address 612 E. Marshall Street
Richmond, VA 23219
Telephone 804 828-6901 101
Fax 804 828-6913
E-mail info@thedoorways.org
History and Background
Year of Incorporation 1984
Former Names
NameYear
MCV-VCU Hospital Hospitality House, Inc.1983
Financial Summary
 
 
Projected Revenue $2,548,375.00
Projected Expenses $2,548,100.00
Additional Documents
Annual Report2015View
Statements
Mission The Doorways provides lodging and support for patients and their loved ones who need to be close to the hospital but not far from the feeling of home.
Impact
During the past year:
  • Averaged 150 guests per night
  • Served over 9,350 individuals
  • Logged nearly 15,000 volunteer hours
Since our inception:
  • Served more than 159,000 guests
Needs

  1. Patient and Family Access Program: Guests or their referring hospital make a $15 donation towards their nightly stay (depending upon their ability to pay), while it costs The Doorways $50 - $53 per person, per night to fully serve one guest. Full service includes private room and bath, meals, parking, shuttle service to hospital, laundry service, room phone and access to wi-fi, access to social workers and other support. All donations to the Patient and Family Access program are spent in $35-$38 increments to "bridge the gap" between the donations guests or their referring hospitals make and actual the cost of providing service.
  2. General Operating. Contributions that can go towards the general operating costs allow us to apply funds towards our area of greatest need.
  3. Capital Improvements. The Doorways was originally founded to lodge the loved ones of patients in hospital, and now lodges thousands of patients each year. Given that the lodging needs of critically ill patients are very different from their healthy caregivers, we are in the midst of a 5-year renovation to update the facility to meet the needs of all of our guests. Contributions that can be put towards updating the building, building repairs and room renovation are greatly appreciated.

Background

History: The Doorways, (formerly Hospital Hospitality House) was started in 1984 by the MCV Hospital Auxiliary to lodge the loved ones of patients who had to travel to Richmond, VA for treatment at MCV Hospital. Since that time, The Doorways has grown to provide 50,000 nights of lodging and support to more than 9,000 children, adults and veterans each year. Located in a former hotel at 7th and Marshall Streets, The Doorways is now an independent nonprofit that accepts referrals from 13 Richmond-area hospitals, research programs and nonprofit partners.

Overall Description: The Doorways(formerly Hospital Hospitality House) is a private, non-profit 501(c)(3) organization that provides lodging and non-medical support services to patients and loved ones who must travel to Richmond for prescribed medical care because the care they need isn’t located where they live. The Doorways provides lodging services for eight 13 Richmond-area hospitals, research programs and nonprofit partners. 70% of all guests are Virginia residents. The remainder come from all over the United States and around the world.

The Doorways features:

  • 112 private rooms with baths
  • Dedicated transplant floor
  • Dedicated pediatric floor
  • Multiple fully stocked kitchens and family dining room
  • Library
  • Chapel
  • Exercise Room
  • TV lounges
  • 24-hour laundry room

Funds are raised through individual, corporate and civic contributions, fundraising events, and guest fees (a $15 per person per night voluntary donation is suggested, but no one is turned away regardless of their financial situation). It's through the generous support of the community that The Doorways is able to fulfill its mission, providing lodging and support for patients and their loved ones who need to be close to the hospital but not far from the feeling of home.

Areas of Service
Areas Served
Area
Throughout the United States
Internationally

Nearly 70% of our guests travel from communities within Virginia, however, guests from all 50 states and 31 foreign countries have stayed at The Doorways. 

Board Chair
Board Chair Ms. Melissa Ball
Company Affiliation Ball Office
Term July 2016 to June 2019
Email boardchair@TheDoorways.org
Board of Directors
Board Members
NameAffiliation
Mr. Mark Ambrogi Francos Clothing
Ms. Melissa Ball Ball Office Products
Mr. Wyatt Beazley Williams Mullen
Ms. Stacy Brinkley The Doorways
Ms. Maureen J. Denlea Maureen Massey & Co., LC
Mr. Richard Dickinson TowneBank
Ms. Susan Frank UDig
Ms. Linda Georgiadis LeClair Ryan
Ms. Marsha Ginther Community Volunteer
Ms. Lynn Green Davis & Green Electrical
Mr. Richard Grinnan Markel
Mr. Mark Herndon Buckheads
Mr. Joe LaBella BB&T Scott & Stringfellow
Mr. John Lewis Morgan Stanley
Ms. Ginny Little VCU Hospital Auxiliary
Ms. Kelli Meadows Meadows Urquart Acree & Cook LLP
Mr. Fred Moore Big River
Mr. Brett Mutnick ColonialWebb
Mr. Nicholas Pace Community Volunteer
Ms. Cathy Plotkin Community Volunteer
Mr. John Poma William & Mary
Mr. Jamie Sutton Community Volunteer
Mr. John Syer Anthem Blue Cross & Blue Shield
Ms. Kate Van Sumeren Community Volunteer
Mr. Robert Whitten Whitten Brothers Automotive
Board Demographics - Ethnicity
African American/Black 0
Asian American/Pacific Islander 0
Caucasian 25
Hispanic/Latino 0
Native American/American Indian 0
Board Demographics - Gender
Male 14
Female 11
Governance
Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 75
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 100
Percentage Making In-Kind Contributions 100
Number of Full Board Meetings Annually 7
Standing Committees
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Endowment
Executive
Finance
Marketing
Nominating
Strategic Planning / Strategic Direction
Special Events (Golf Tournament, Walk / Run, Silent Auction, Dinner / Gala)
Operations
Other Boards
The tables below contain information about other groups that advise this nonprofit on operations and projects.
Executive Director
Executive Director Ms. Stacy Brinkley
Senior Staff
NameTitle
Mr. Tom Enders Operations Manager
Ms. Shawn Walker CFO
Staff
Full Time Staff 22
Part Time Staff 9
Volunteers 400
Retention Rate 100
Plans
Organization has a Fundraising Plan? Yes
Organization has a Strategic Plan? Yes
Years Strategic Plan Considers 5
Date Strategic Plan Adopted Jan 2015
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
Collaborations
The Doorways partners with the following hospitals and programs for guest referrals: VCU Health, Children's Hospital, VCU Massey Cancer Center, The Veterans Affairs Medical Center, VIBRA Hospital, Retreat Hospital, Sheltering Arms Rehabilitation Hospital, HealthSouth Rehabilitation Hospital, Virginia Treatment Center for Children, World Pediatric Project, Giving To Extremes, Fisher House and Ronald McDonald House.
Awards
Awards
Award/RecognitionOrganizationYear
Top 20 Richmond CharitiesRichmond Magazine2007
Most Creative Charitable EventsVirginia Living Magazine2012
Programs
Description Provides lodging, meals and other support to patients and loved ones who must travel to Richmond for critical or specialized medical care because the care they need isn't available in their own community.   Guests or their referring hospitals make a $15 per person per night donation towards their stay. The remaining $35-$38 it costs to serve one guest is raised through our Patient and Family Access Program. No one is ever turned away due to an inability to contribute towards their stay.
Population Served People/Families of People with Health Conditions
Budget $2,111,550.00
Short Term Success
100% of referred guests/patients who check in will receive lodging services at The Doorways.
 
 
Long Term Success

The Doorways provides lodging and non-medical services to over 9,000 children, adults and veterans each year, with an average of 150 guests staying at The Doorways each night. Many of these guests would not have been able to travel to access the medical care they needed without the services provided by The Doorways. As a result, The Doorways serves as a "healthcare equalizer" so patients, regardless of their financial situation, can access the care they’ve been prescribed and that isn’t available in their own community. Since 1984, The Doorways has served more than 159,000 patients and loved ones who need to be close to the hospital but not far from the feeling of home.

Description

Patient and Family Access Program: Guests or their referring hospital make a $15 donation towards their nightly stay (depending upon their ability to pay), while it costs The Doorways $50 - $53 per person, per night to fully serve one guest. Full service includes private room and bath, meals, parking, shuttle service to hospital, laundry service, room phone and access to wi-fi, access to social workers and other support. All donations to the Patient and Family Access program are spent in $35-$38 increments to "bridge the gap" between the donations guests or their referring hospitals make and actual the cost of providing service.

Population Served People/Families of People with Health Conditions
Budget $2,111,550.00
Fiscal Year
Projected Revenue $2,548,375.00
Projected Expenses $2,548,100.00
Endowment Value $7,500,000.00
Spending Policy Income plus capital appreciation
Form 990s
IRS Letter of Exemption
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201520142013
Foundation and
Corporation Contributions
------
Government Contributions$0$0$0
Federal------
State------
Local------
Unspecified------
Individual Contributions$1,015,585$1,142,681$1,104,015
------
----$850,792
Investment Income, Net of Losses$133,161$119,220$107,546
Membership Dues------
Special Events$405,094$353,314($42,157)
Revenue In-Kind$5,249----
Other$1,023,668$923,990$6,132
Expense Allocation
Fiscal Year201520142013
Program Expense$2,020,198$1,769,896$1,688,735
Administration Expense$213,333$227,090$233,765
Fundraising Expense$254,421$263,625$95,748
Payments to Affiliates------
Total Revenue/Total Expenses1.041.121.00
Program Expense/Total Expenses81%78%84%
Fundraising Expense/Contributed Revenue18%18%9%
Assets and Liabilities
Fiscal Year201520142013
Total Assets$11,647,189$11,447,474$10,195,275
Current Assets$1,073,022$790,130$980,604
Long-Term Liabilities$0$276,670--
Current Liabilities$139,225$227,042$672,654
Total Net Assets$11,507,964$10,943,762$9,522,621
Short Term Solvency
Fiscal Year201520142013
Current Ratio: Current Assets/Current Liabilities7.713.481.46
Long Term Solvency
Fiscal Year201520142013
Long-Term Liabilities/Total Assets0%2%0%
Capital Campaign
Currently in a Capital Campaign? Yes
Campaign Purpose To renovate all guest rooms and public spaces within the facility.
Goal $5,500,000.00
Dates Jan 2015 to Dec 2019
Amount Raised To Date $1,255,000.00
Capital Campaign Anticipated in Next 5 Years? No
State Charitable Solicitaions Permit
Solicitations Permit
Solicitations Permit ExemptionView
Comments
Organization Comments
For additional financial information, please contact The Doorways' Chief Financial Officer Shawn Walker at 804-828-6901 x101.
Foundation Comments
  • Financial information provided from audit
  • Audit and Form 990 prepared by Keiter, Stephens, Hurst, Gary & Shreaves
  • Revenue from "Individuals" may also include corporate and foundation support
  • Audit represents the consolidated financial position of Hospital Hospitality House and its subsidiary, the 7th and Marshall Corporation
  • Form 990s represent solely the financial position of Hospital Hospitality House