The Doorways
612 E. Marshall Street
Richmond VA 23219
Mission Statement The Doorways provides lodging and support for patients and their loved ones who need to be close to the hospital but not far from the feeling of home.
CEO/Executive Director Ms. Stacy Brinkley
Board Chair Mr. Wyatt Beazley IV
Board Chair Company Affiliation Williams Mullen
Contact Information
Address 612 E. Marshall Street
Richmond, VA 23219
Telephone 804 828-6901 101
Fax 804 828-6913
History and Background
Year of Incorporation 1984
Former Names
MCV-VCU Hospital Hospitality House, Inc.1983
Financial Summary
Projected Revenue $2,142,670.00
Projected Expenses $2,140,420.00
Additional Documents
Annual Report2015View
Mission The Doorways provides lodging and support for patients and their loved ones who need to be close to the hospital but not far from the feeling of home.
During the past year:
  • Averaged 150 guests per night
  • Served over 7,900 guests
  • Logged more than 14,000 volunteer hours

Since our inception:
  • Served nearly 150,000 guests
  1. Family Assistance Program.  It costs The Doorways $50 - $53 per person, per night to provide a guest with lodging and support services (food, laundry, etc.).    Yet we only ask for a $15 per person, per night donation.    Nearly 53% of all our guests cannot afford this suggested donation - but nobody is ever turned away due to financial hardship.    Contributions for our Family Assistance Program are greatly appreciated and will help "bridge the gap."
  2. General Operating.   It costs $6,200 a day to operate The Doorways - providing heat, AC, water, etc. for our guests.   Contributions that can go towards the general operating costs of the facility are greatly appreciated.
  3. Capital Improvements.  The Doorways building was built in 1955 and is now in need of repairs.   Contributions that can be put towards building repairs and general renovation (new carpeting, paint, entry doors, generator, lighting, etc.) are greatly appreciated.
  4. Guest Room Renovations.   We have 25 guest rooms that need renovating.  It costs $5,000 to renovate each room.  Contributions that can be used to renovate guest rooms are greatly appreciated.
  5. Matching Gifts.    The Cabell Foundation has awarded The Doorways a $200,000 Challenge Grant that must be matched dollar for dollar.    These funds will be used to upgrade/renovate our Transplant Floor guest rooms, so that our longer-term guests/patients will be more comfortable in a larger space.
History: The Doorways, (formerly Hospital Hospitality House) was started in 1984 by the MCV Hospital Auxiliary. Members of the Auxiliary witnessed families and caregivers of patients sleeping in hospital chairs, eating out of vending machines, and washing up in hospital sinks and realized there was an urgent need for affordable lodging. The Doorways was originally located in the 28-bed Zeigler House on Marshall Street, but as healthcare rapidly changed in the 80's and 1990's, it became apparent that a larger facility was needed.  In 1993, The Doorways purchased a former commercial hotel property at 7th and Marshall Streets and turned it into a 112-room guest house.  The Doorways became a private, non-profit organization in 1996, and is now the largest hospitality house in the United States that operates on donations alone.
Overall Description: The Doorways(formerly Hospital Hospitality House) is a private, non-profit 501(c)(3) organization that provides lodging and non-medical support services to patients and families who have travelled to Richmond to receive medical care.   The Doorways provides lodging services for eight (8) Richmond-area hospitals and serves over 7,000 guests each year.   Guests from all 50 states and 31 foreign countries have stayed at The Doorways.

The Doorways features:

  • 112 private rooms with baths
  • Dedicated transplant floor (5th Floor)
  • Dedicated pediatric floor (8th Floor)
  • Fully stocked kitchens and family dining room
  • Library
  • Chapel
  • Exercise Room
  • TV lounges
  • 24-hour laundry room

Funds are raised through individual, corporate and civic contributions, fundraising events, and guest fees (a $15 per person per night voluntary donation is suggested, but no one is turned away regardless of their financial situation). It's through the generous support of the community that The Doorways is able to fulfill its mission, providing lodging and support for patients and their loved ones who need to be close to the hospital but not far from the feeling of home.

Areas of Service
Areas Served
Throughout the United States

Nearly 85% of our guests travel from communities within Virginia, however, guests from all 50 states and 31 foreign countries have stayed at The Doorways. 

Board Chair
Board Chair Mr. Wyatt Beazley IV
Company Affiliation Williams Mullen
Term July 2014 to June 2016
Board of Directors
Board Members
Ms. Melissa Ball Ball Office Products
Mr. Wyatt Beazley Williams Mullen
Ms. Stacy Brinkley The Doorways
Ms. Maureen J. Denlea Maureen Massey & Co., LC
Mr. Earl Ferguson Artcraft Management
Ms. Linda Georgiadis LeClair Ryan
Ms. Marsha Ginther Community Volunteer
Ms. Lynn Green Davis & Green Electrical
Mr. Mark Herndon Buckheads
Mr. Marcos Irigaray MCV-VCUHS
Mr. Joe LaBella BB&T Scott & Stringfellow
Mr. John Lewis Morgan Stanley
Ms. Ginny Little VCU Hospital Auxiliary
Ms. Beth McClelland BB&T
Ms. Kelli Meadows Meadows Urquart Acree & Cook LLP
Mr. Brett Mutnick ColonialWebb
Mr. Nicholas Pace Community Volunteer
Ms. Cathy Plotkin Community Volunteer
Mr. John Poma William & Mary
Ms. Marianne Radcliff Kemper Consulting
Mr. Jamie Sutton Community Volunteer
Mr. John Syer Anthem Blue Cross & Blue Shield
Ms. Kate Van Sumeren Community Volunteer
Mr. Robert Whitten Whitten Brothers Automotive
Ms. Wanda Yu McKesson Medical-Surgical Margin Optimization
Board Demographics - Ethnicity
African American/Black 0
Asian American/Pacific Islander 1
Caucasian 24
Hispanic/Latino 0
Native American/American Indian 0
Board Demographics - Gender
Male 12
Female 13
Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 75
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 100
Percentage Making In-Kind Contributions 100
Number of Full Board Meetings Annually 7
Standing Committees
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Strategic Planning / Strategic Direction
Special Events (Golf Tournament, Walk / Run, Silent Auction, Dinner / Gala)
Other Boards
The tables below contain information about other groups that advise this nonprofit on operations and projects.
Executive Director
Executive Director Ms. Stacy Brinkley
Senior Staff
Mr. Tom Enders Operations Manager
Ms. Shawn Walker CFO
Full Time Staff 22
Part Time Staff 9
Volunteers 400
Retention Rate 100
Organization has a Fundraising Plan? Yes
Organization has a Strategic Plan? Yes
Years Strategic Plan Considers 5
Date Strategic Plan Adopted Jan 2015
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
The Doorways partners with the following hospitals and programs for guest referrals: VCU Health, Children's Hospital, VCU Massey Cancer Center, The Veterans Affairs Medical Center, VIBRA Hospital, Retreat Hospital, Sheltering Arms Rehabilitation Hospital, HealthSouth Rehabilitation Hospital, Virginia Treatment Center for Children, World Pediatric Project, Giving To Extremes, Fisher House and Ronald McDonald House.
Top 20 Richmond CharitiesRichmond Magazine2007
Most Creative Charitable EventsVirginia Living Magazine2012
Description Provides lodging to families who travel to Richmond for medical care.   Although it costs The Doorways $50 per person, per night to provide our lodging service, families are only asked for a $15 per person, per night suggested donation.  No one is turned away due to financial circumstances.
Population Served People/Families of People with Health Conditions
Budget $2,342,800.00
Short Term Success
100% of referred guests/patients will receive lodging services at The Doorways.
Long Term Success The Doorways provides lodging and non-medical services to over 7,000 guests each year, with over 150 guests staying at The Doorways each night. Many of these guests would not have been able to travel to Richmond to receive the medical care they needed without the lodging service provided by The Doorways.     As a result, The Doorways serves as a "healthcare equalizer" so patients, regardless of their financial situation, can travel to Richmond for advanced medical treatment that cannot be obtained in a guests' hometown.  Since 1984, The Doorways has served nearly 150,000 patients and their caregivers providing lodging and support for patients and their loved ones who need to be close to the hospital but not far from the feeling of home.
Description Although it costs The Doorways $50 per person, per day to provide our lodging services, we ask only for a $15 per person, per day suggested donation.    Even with this greatly reduced donation request, 53% of our guests cannot afford to make this contribution.    Since no one is ever turned away due to financial hardship, our Family Assistance Program is vital to "bridge the gap," supporting families who are unable to make the suggested donation.  Without the Family Assistance Program at The Doorways, many patients would delay care, or not be able to receive the medical care they need, because they do not have an affordable place to stay.  Donations from the community -  corporations, foundations, groups and individuals make it possible for The Doorways to provide lodging services for all guests in need regardless of their financial circumstances.
Population Served People/Families of People with Health Conditions
Budget $2,100,000.00
Fiscal Year
Projected Revenue $2,142,670.00
Projected Expenses $2,140,420.00
Endowment Value $7,500,000.00
Spending Policy Income plus capital appreciation
Form 990s
IRS Letter of Exemption
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201520142013
Foundation and
Corporation Contributions
Government Contributions$0$0$0
Individual Contributions$1,015,585$1,142,681$1,104,015
Investment Income, Net of Losses$133,161$119,220$107,546
Membership Dues------
Special Events$405,094$353,314($42,157)
Revenue In-Kind$5,249----
Expense Allocation
Fiscal Year201520142013
Program Expense$2,020,198$1,769,896$1,688,735
Administration Expense$213,333$227,090$233,765
Fundraising Expense$254,421$263,625$95,748
Payments to Affiliates------
Total Revenue/Total Expenses1.041.121.00
Program Expense/Total Expenses81%78%84%
Fundraising Expense/Contributed Revenue18%18%9%
Assets and Liabilities
Fiscal Year201520142013
Total Assets$11,647,189$11,447,474$10,195,275
Current Assets$1,073,022$790,130$980,604
Long-Term Liabilities$0$276,670--
Current Liabilities$139,225$227,042$672,654
Total Net Assets$11,507,964$10,943,762$9,522,621
Short Term Solvency
Fiscal Year201520142013
Current Ratio: Current Assets/Current Liabilities7.713.481.46
Long Term Solvency
Fiscal Year201520142013
Long-Term Liabilities/Total Assets0%2%0%
Capital Campaign
Currently in a Capital Campaign? Yes
Campaign Purpose To renovate all guest rooms and public spaces within the facility.
Goal $3,785,000.00
Dates Jan 2015 to Dec 2019
Amount Raised To Date $1,065,000.00
Capital Campaign Anticipated in Next 5 Years? No
State Charitable Solicitaions Permit
Solicitations Permit
Solicitations Permit ExemptionView
Organization Comments
For additional financial information, please contact The Doorways' Chief Financial Officer Shawn Walker at 804-828-6901 x101.
Foundation Comments
  • Financial information provided from audit
  • Audit and Form 990 prepared by Keiter, Stephens, Hurst, Gary & Shreaves
  • Revenue from "Individuals" may also include corporate and foundation support
  • Audit represents the consolidated financial position of Hospital Hospitality House and its subsidiary, the 7th and Marshall Corporation
  • Form 990s represent solely the financial position of Hospital Hospitality House