Henrico CASA, Inc.
3001 Hungary Spring Road
Suite A
Henrico VA 23228
Mission Statement

Henrico CASA is a nonprofit organization committed to advocating for the best interests of children involved in the Juvenile and Domestic Relations District Court process. The CASA program recruits, screens, trains, and supervises competent volunteers dedicated to representing the needs of abused and neglected children, as well as other at-risk children in juvenile dependency proceedings. CASA promotes safe, permanent homes for all children and seeks to educate the community concerning the needs of abused and neglected children.

Web and Social Media

Multi-Media Comments
For more timely updates about our program - you can 'like' Henrico County Court Appointed Special Advocates on Facebook.  https://www.facebook.com/HenricoCASA
CEO/Executive Director Mrs. Barbara Herzog
Board Chair Mr. Mario N. Chambers
Board Chair Company Affiliation Consultant, Global One Holdings
Contact Information
Address 3001 Hungary Spring Road
Suite A
Henrico, VA 23228
Telephone 804 501-1670
Fax 804 501-2574
E-mail her11@henrico.us
History and Background
Year of Incorporation 1994
Financial Summary
Revenue vs Expense Bar Graph - All Years
Expense Breakdown Bar Chart - All Years
Projected Revenue $417,074.00
Projected Expenses $417,074.00

Henrico CASA is a nonprofit organization committed to advocating for the best interests of children involved in the Juvenile and Domestic Relations District Court process. The CASA program recruits, screens, trains, and supervises competent volunteers dedicated to representing the needs of abused and neglected children, as well as other at-risk children in juvenile dependency proceedings. CASA promotes safe, permanent homes for all children and seeks to educate the community concerning the needs of abused and neglected children.


Henrico CASA’s 2017 Strategic Plan supports the agency’s overriding goal of reducing abuse and neglect in Henrico County.  To accomplish our goal, Henrico CASA is committed to serving all children who are referred to us for court advocacy.  This goal has been met with the assistance of up to 130 CASA volunteers who have served up to 400 children and 7 talented and passionate staff who are all supported by a 9-member board of directors. CASA uses highly trained volunteers to consistently accomplish its secondary goals. These goals include:


  1. To provide the Court with independent factual information on which to base decisions in cases of child abuse/neglect;
  2. To assist the Court and social services in assuring court orders are followed;
  3. To provide advocacy for abused/neglected children who are the subject of judicial hearings;
  4. To monitor cases involving abused/neglected children until the terms of a court order have been completely fulfilled;
  5. To reduce the recurrence of abuse/neglect and to assist the Court and social services in attempting to break the cycle of child abuse; and
  6. To educate the community about the problems of child abuse/neglect and to encourage community involvement in preventing abuse/neglect.

Henrico CASA’s most pressing program needs include…
1. Individually packaged snacks and soda for our volunteers when they attend training 
2. Toner cartridges and computer paper for our CASA reports and training materials
  1. Community volunteers willing to complete training and advocate for abused and neglected children;
  2. General operating support to ensure that the program maintains the staff-to-volunteer ratio (30 to 1) established by the Department of Criminal Justice Services (approx. $382,000 per year);
  3. Funding and general office supplies to support volunteer recruitment, screening, and training (approx. $35,000 per year);
  4. IT support for the program staff and the henricocasa.org website;
  5. Highly qualified volunteer board members to support the agency’s fundraising efforts
Background Henrico CASA is a local, nonprofit organization designed to improve the courts’ response to the needs of abused or neglected children. The program grew out of efforts by Henrico County’s Juvenile and Domestic Relations Court judges and a group of concerned citizens in the early 1990s. Since its founding in 1994, Henrico CASA volunteers and staff have advocated for thousands of Henrico County’s abused and neglected children to ensure that they have their stories told, have safe and permanent homes, and do not suffer repeated abuse or neglect. The five juvenile court judges in Henrico County continue to strongly support the program and participate in the training of the volunteers.

Whenever the Court refers a child to Henrico CASA, our case manager evaluates the suitability and priority of the case and assigns a volunteer coordinator to supervise the case. The Volunteer Coordinator then assigns an appropriate volunteer and oversee the entire case process. The volunteer advocate conducts an independent evaluation of the child's circumstances, focusing on the safety and well-being of the child. To do so, the volunteer speaks to all family members and case professionals, visits regularly with the child, and reviews the child’s health, mental health, and school records. The results of the evaluation are then submitted to the Court, complete with a case history, documented factual findings, and recommendations for family stabilization services (such as parenting classes, individual and family counseling, school services, support groups, and anger management). As long as the child is under the protection of the Court, the CASA volunteer will monitor the child's situation to ensure that the services are implemented and completed in a timely manner. One of Henrico CASA’s goals is to assist the child and the child’s family so that the child does not experience any newly founded complaints of abuse. Any violations or suspected abuse will be reported to the Court and child protection authorities for immediate intervention. From January 1, 2004, to date, only three families have experienced a newly founded CPS complaint while CASA was assigned.

Currently, CASA provides advocacy and case monitoring services to up to 400 children each year with the assistance of up to 130 community volunteers.
CEO Statement
I have found that the community is very excited about the advocacy being provided by Henrico CASA volunteers. Our program was awarded the Governor's Outstanding Community Service Agency Award representing the best of Virginia's volunteer-driven organizations.  I am positive that once you know more about our program you too will realize that your support will make a difference, not only to Henrico County's abused and neglected children but to the greater Richmond community as a whole.
Henrico's CASA program is a nonprofit organization committed to advocating for the best interests of children involved in the Juvenile and Domestic Relations District Court process. Henrico CASA recruits, trains, and supervises competent volunteers dedicated to representing the needs of these abused and neglected children. The program promotes safe, permanent homes for all children by providing factual, objective information to the Court and making recommendations as to what outcomes are in the children's best interests. The services we provide are not performed or duplicated by any other agency. Without Henrico CASA, these children would not have a voice in the court system. 
As the largest CASA program in Virginia, the need for our services continues to increase. Last fiscal year, 120 volunteer advocates served 375 children.  Our goal is to advocate for 100% of these children, making it critical that our capabilities expand as demand for services has consistently risen. We rely on community support to help ensure our continued financial ability to support the framework of our mission. It is my hope that one day our most vulnerable citizen will be a priority for all!
Henrico CASA consistently receives positive comments on yearly case evaluation forms.  Here is a small sample of recent evaluation comments.  A full report is available at www.henricocasa.org

Quote from Child Served:

I know that I can rely on CASA if I need help.  It does not bother me talking to someone I know I can trust.  I think CASA is perfect.  They are there for me and watch out for me and help me if I need help. (Child - 11) 

Quote from Judge:

Consistency in the quality of the CASA report remains a hallmark of Henrico CASA.  Detailed, insightful, and focused reports are truly the norm.  The judges are able to digest the history in the case, the current factual situation, and weigh the suggested recommendations – all prior to the scheduled hearing.  The commitment of a diverse and passionate group of volunteers and the staff who trains them is truly remarkable.  The positive impact of CASA on the child and their family is real and tangible.  Henrico CASA is a tremendous blessing.”

Board Chair Statement
Although Henrico CASA’s board and staff total less than twenty people total, these two groups are vital in providing the resources to support our mission on a daily basis. Together they assist in administering the volunteer program, which is the lifeblood of Henrico CASA.

Our professional staff provides excellent program services and assesses needs to ensure the program addresses current and future community needs. Our volunteer CASA advocates provide unparalleled services through the court system, ensuring that each child does not get lost in an overburdened legal system or languish in an inappropriate foster or group home setting.

The volunteer Board of Directors and Advisory Members are comprised of community leaders who serve in governance roles and assist in raising needed funds. By identifying and cultivating partnerships with foundations, individuals, and corporations willing to fund this valuable service, the board facilitates financial stability for Henrico CASA. Each gift remains in Henrico County working for the children who most need CASA’s help, specifically, the children of our community who have experienced severe neglect, abuse and those children who find themselves in juvenile dependency proceedings in Juvenile and Domestic Relations District Court.

Our greatest challenge on the Board of Directors is to recruit new donors and leaders who are passionate about the Henrico CASA mission. We seek people who will not only be a voice for the children who cannot speak for themselves, but who will introduce others to our missions. I’m excited to lead the Board as they focus on building lasting relationships for CASA, which will ultimately lead to an increase in our individual donor base.

YOU have the power to make a difference and know that a child’s life will be enriched. We invite you to join Henrico CASA in changing a child’s life with your leadership and support.

Mario Chambers, Board Chair

Areas of Service
Areas Served
Henrico County
Henrico CASA serves the children of Henrico County, Virginia's fourth largest county, located in central Virginia.  Henrico is a diverse county, encompassing the West End, North Side, and East End of greater Richmond.  The county's demographics are diverse, with a suburban community to the west and an urban community to the east.  The program receives assignments from all five juvenile court judges in Henrico County. 
Board Chair
Board Chair Mr. Mario N. Chambers
Company Affiliation Consultant, Global One Holdings
Term July 2015 to June 2018
Email mchambers@GOHLLC.com
Board of Directors
Board Members
Mr. Pierce Acuff Esq.Attorney Generals Office
Mrs. Betsy Beach Community Volunteer
Mr. G. Allen Broaddus Union First Market Bank - Banker
Mr. Kevin Bruny Chesterfield County Director and Chief Learning Officer
Mr. Mario N. Chambers Global One Holdings - Consultant
Ms. Anne Preston Farmer Community Volunteer
Mr. Jon Ganues McKesson
Ms. Pat Hackler Ed.D.Retired - Educator/Trainer
Ms. Fannie Mallonee Community Volunteer
Ms. Cindy Spangler Marketing and Promotion Manager
Board Demographics - Ethnicity
African American/Black 2
Asian American/Pacific Islander 0
Caucasian 7
Hispanic/Latino 0
Native American/American Indian 0
Board Demographics - Gender
Male 4
Female 5
Board Term Lengths 2
Board Term Limits 3
Board Meeting Attendance % 81
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 100
Percentage Making In-Kind Contributions 100
Number of Full Board Meetings Annually 10
Risk Management Provisions
Workers Compensation and Employers' Liability
Standing Committees
Board Development / Board Orientation
Board Governance
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Advisory Board / Advisory Council
Strategic Planning / Strategic Direction
Special Events (Golf Tournament, Walk / Run, Silent Auction, Dinner / Gala)
Other Boards
The tables below contain information about other groups that advise this nonprofit on operations and projects.
Advisory Board Members
Cassie Cunningham guardian ad litem
Jill Gaynor United Methodist Family Service
Jessica Stankus Smith Brown Green, PLC

Henrico CASA is currently governed by a 9-member volunteer Board of Directors and Advisory Council from a variety of communities in the metro-Richmond area who represent diverse backgrounds, interests, and talents. The board’s goal is to have its membership reflect the demographics of the community served. Since 1994, the CASA Board of Directors has provided the stability, oversight and financial support essential to the achievement of the organization's mission and responsible growth. 

The Board has renewed their commitment to the organization’s mission and developed a plan to support and expand that mission in the following ways: (a) to maximize the program's ability to serve all abused and neglected children referred by the Court by securing adequate financial resources to support staff and volunteer activities; (b) to support and maintain the integrity of the organization and the CASA program by adhering to established program policies and providing consistent quality oversight of the organization and the program; (c) to increase the knowledge of CASA's mission in the community and to educate the community about the problems of abused, neglected and endangered children through community education and outreach efforts such as public speaking engagements and a newsletter; and (d) to implement the Action Plan from their newly developed 2017 Strategic Plan ensuring that they are ready to better support current fund development efforts.

The Board updated the agency's Strategic Plan during their FY17 retreat.  The Board identified guiding goals and objectives for Henrico CASA for the next three years. For accountability, each objective and/or each activity will be assigned to a specific committee or to staff. The Annual Action Plan will be derived from the strategic plan goals and objectives during the coming year.


Executive Director
Executive Director Mrs. Barbara Herzog

Barbara Herzog became the Executive Director of Henrico CASA in 2008. She was promoted from Volunteer Coordinator to Program Director in 2004. Prior to joining the staff, Barbara served as a volunteer Court Appointed Special Advocate with Henrico CASA for seven years.  Barbara has been active in child-related issues for her entire adult life. She has worked with high-risk children as a daycare provider for low-income parents, peer counselor, parenting mentor, respite provider, and foster parent. Barbara has also been involved in direct fundraising and Department of Social Services grant reviews and was a member of the Governor’s Advisory Board on Abuse and Neglect. She is currently a member of the Children First Committee created by the Virginia Supreme Court Improvement process and trains new judges on CASA in Virginia.  Barbara joined the Virginia Department of Social Services team in 2014 to help develop guidance for their diversion practice in cases of abuse and neglect.  She was a member of the inaugural class of the Emerging Nonprofit Leadership program in 2008.  Barbara graduated with a BFA from Parsons School of Design, New York.   

Former CEOs
Ms. Wilhelmina Bourne Oct 1994 - Oct 2004
Mrs. Marie Bradt Jan 2005 - Aug 2005
Full Time Staff 6
Part Time Staff 1
Volunteers 130
Contractors 0
Retention Rate 83
Organization has a Fundraising Plan? Yes
Organization has a Strategic Plan? Yes
Years Strategic Plan Considers 3
Date Strategic Plan Adopted Aug 2017
Management Succession Plan? Yes
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes

Henrico CASA recognizes that partnerships between those serving abused and neglected children are vital to providing the best service possible, especially in these challenging economic times. Through a layering of community partnerships, Henrico CASA continues to collaborate with a large percentage of our colleagues for volunteer training and our court kiosk and resource guide projects. Based on the newly forged relationships and ongoing relationships with our colleagues, several of our community partners completed continuing education opportunities for our volunteers during the last few years. These partnerships have included....

Department of Criminal Justice Services (DCJS),  Henrico Department of Social Services, Virginia Poverty Law Center, Greater Richmond SCAN, Family Center for Counseling and Recovery, and Chesterfield, Goochland, Hanover, and City of Richmond CASA Programs

Kiosk and Program Partner Organizations: The Commonwealth Mediation Group, SCAN/FAM, Commonwealth Parenting, ChildSavers, Safe Harbor, St. Joseph's Villa, Commonwealth Catholic Charities, Clinical Alternatives, Moore Academy, Adoptions from the Heart, The Fatherhood Support Group, Lutheran Family Services, Institute for Family Centered Services, Prevent Child Abuse Virginia, Fan Free Clinic, Salvation Army, Back 2 Basics. The Henrico Department of Social Services, Victim Witness, Not With These Hands.org, Henrico's Domestic Violence Task Force, Family Lifeline, United Methodist Family Services, Metropolitan Richmond Women's Bar Association, U. S. Department of Health & Human Services, VA State Bar, National Institutes of Health, Office of National Drug Control Policy, and United Way of Greater Richmond & Petersburg

Volunteer of the YearFamily and Children's Trust2008
Best Program CollaborationFamily and Children's Trust2008
Governor's Award for Outstanding Community OrganizationVA Office of Volunteerism and Community Service2013
Volunteer of the YearAssociation of Fundraising Professionals2016

Henrico County Court Appointed Special Advocates, Inc. is a 501(c)3 nonprofit child advocacy organization implemented through training and development of community volunteers, for the sole purpose of providing comprehensive advocacy services for every child victim in Henrico County. The final goal is to improve the quality of life of these children and ensure that they are eventually placed in safe, permanent homes. A CASA volunteer provides a judge with a carefully researched background of the child to help the court make a sound decision about that child’s future. Each case is as unique as the child involved. The CASA evaluates if it is in the child’s best interest to stay with his or her parents or guardians, be placed in foster care, or be freed for adoption. The CASA makes recommendations to the judge and follows through on the case until it is permanently resolved. CASA volunteers offer children trust and advocacy during complex legal proceedings. They explain to the child the events that are happening, the reasons they are in court, and the roles the judge, lawyers, and social workers play. CASA volunteers also encourage the child to express his or her own opinions and hopes, while remaining objective observers. CASA has been endorsed by the American Bar Association, the National Council of Juvenile and Family Court judges, the Office of Juvenile Justice and Delinquency Prevention of the U.S. Department of Justice.


Population Served Children and Youth (0 - 19 years)
Budget $276,495.00
Short Term Success
· 98% of children served by Henrico CASA will not experience a new founded complaint as measured by Child Protective Services statistics.
· At each court hearing, the CASA volunteer will file a report with the Court containing the results of their investigation into the child’s situation and recommendation for services to benefit the child and family.
· 100% of scheduled court hearings will be attended by CASA.

· 85% of CASA recommendations will be incorporated into the judges’ court orders.
· 95% of children will participate in court ordered services.

· 80% of children in foster care will be placed, by 18 months of the dispositional hearing, in one of the following types of permanent placements as measured by court orders: own home, relative placement, adoptive home, permanent foster care, Another Planned Permanent Living Arrangement (APPLA), and independent living.
· CASA staff will be trained on when to refer child victims to the local victim-witness program for assistance in applying for victim compensation benefits.
· CASA staff will provide a written referral document or brochure to victims who are eligible to apply for compensation benefits.


Long Term Success

Henrico CASA primarily uses volunteer resources to make an independent assessment of abused and neglected children who are referred to the court. CASA volunteers typically spend more time with the child and collaterals than any other entity serving the family. This time is the most important element required to ensure a proper assessment of the child’s situation. The strengths and weaknesses of a family can only be ascertained through observation. Volunteers also assess the child’s and family’s responses to services provided by the system. CASA volunteers commit to following the child’s case from beginning to end and are often involved for up to two years or more.   This long term commitment helps to ensure that the best permanency situation is achieved.   The holistic approach of the CASA volunteer has been proven to be one of the most successful strategies in a successful outcome for neglected and abused children. Positive outcomes for the community and the child are: shorter length of time spent in foster care which allows the child a continued parental bond, less repeated abuse to the child, less school disruptions, and better service provision to the child and caregivers all of which save the Commonwealth financial resources now and in the future. 


CEO/ED/Board Comments
Henrico CASA's program has grown substantially over the past several years, more than tripling the number of children served.  Our budget has also grown over that period from approximately $110,000 to more than $400,000.  We have managed to grow the program while maintaining an exceptional level of service to our clients.  Henrico CASA has been awarded the Governor's Volunteerism and Community Service Award for Outstanding Community Organization. The Family and Children's Trust Fund of Virginia has recognized our program with an Outstanding Community Collaboration Award and named one of our volunteers its Volunteer of the Year.  On National Philanthropy Day, one of our 20-year veteran volunteers was recently named the Association of Fundraising Professionals' Volunteer of the Year.  DCJS has consistently ranked us as one of the premiere CASA programs in Virginia.  Our efforts have also been recognized by the local giving community who have graciously helped us meet the increasing needs of Henrico's abused and neglected children by funding our past growth.  
The last few years have presented us with unprecedented fiscal challenges.  Our rapid growth has been largely funded by the generosity of grantors.  This is partially due to our relative success with these entities and partially the result of needing to quickly find sources capable of funding such rapid growth, but the end result is that we have somewhat underdeveloped funding from individual donors and events. 
Each year we are diversifying our revenue stream. While the economy has continued to improve - our traditional corporate and foundation sponsors have begun to change their priorities and giving methods. The situation is further exacerbated by inconsistent government funding.  Without the ability to fund all staff positions we may be faced with the prospect of not being able to serve every child referred to us.  In fact, if we are unable to hire a new volunteer coordinator, to match our growth, we will lose the ability to serve 60 or more abused and neglected children each year.  As staff and the Board work to increase our diversified funding, this situation creates an urgent need for greater assistance from our community. 
Fiscal Year
Projected Revenue $417,074.00
Projected Expenses $417,074.00
Spending Policy N/A
Form 990s
IRS Letter of Exemption
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201720162015
Foundation and
Corporation Contributions
Government Contributions$173,720$107,518$120,504
Individual Contributions$61,074$58,984$72,072
Investment Income, Net of Losses$20,695$2,801$4,501
Membership Dues------
Special Events$38,518$54,262$53,679
Revenue In-Kind$22,200$22,250$22,250
Expense Allocation
Fiscal Year201720162015
Program Expense$306,295$266,658$257,143
Administration Expense$51,675$46,323$42,050
Fundraising Expense$35,137$40,337$51,336
Payments to Affiliates------
Total Revenue/Total Expenses1.201.051.18
Program Expense/Total Expenses78%75%73%
Fundraising Expense/Contributed Revenue9%12%13%
Assets and Liabilities
Fiscal Year201720162015
Total Assets$600,929$515,318$497,443
Current Assets$590,281$371,480$493,268
Long-Term Liabilities$0$0--
Current Liabilities$52,087$4,050$4,450
Total Net Assets$548,842$511,268$492,993
Short Term Solvency
Fiscal Year201720162015
Current Ratio: Current Assets/Current Liabilities11.3391.72110.85
Long Term Solvency
Fiscal Year201720162015
Long-Term Liabilities/Total Assets0%0%0%
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years? No
State Charitable Solicitaions Permit
Solicitations Permit
Solicitations Permit ExemptionView
Organization Comments
Henrico CASA is thankful to be fully supported by the community in which our service is provided free of charge to our clients. We could not continue to serve all children who are referred for service without this support.