Heart Havens, Inc.
812 Moorefield Park Drive, #301
Richmond VA 23236
Mission Statement
Heart Havens empowers adults with a developmental disability to live and thrive in their communities.


CEO/Executive Director Jennifer Boyden MA, QIDP
Board Chair Mr. Lee Price
Board Chair Company Affiliation Retired- DBHDS
Contact Information
Address 812 Moorefield Park Drive, #301
Richmond, VA 23236
Telephone 804 237-6097
Fax 804 237-6098
E-mail info@hearthavens.org
History and Background
Year of Incorporation 1996
Financial Summary
Revenue vs Expense Bar Graph - All Years
Expense Breakdown Bar Chart - All Years
Projected Revenue $2,678,424.00
Projected Expenses $2,812,896.00
Heart Havens empowers adults with a developmental disability to live and thrive in their communities.


2016 Accomplishments:
  • Supported individuals with intellectual disabilities encouraging independence and self sufficiency, as they are able. All residents participated in giving back to the community where they live.
  • Received grant funding for 2 new vans, home maintenance and training expenses.
  • Enhanced the training program- numerous opportunities for employees to learn more about person centered planning including, person centered thinking training, coaches training, and plan facilitation. Completed the second year of a collaborative project with two other provider organizations. As a result of the Career Ladder for Direct Support Professionals program, Heart Havens has promoted two employees.
  • Partnership with Virginia Commonwealth University, the Partnership for People with Disabilities and a domestic violence awareness group. The goal of this project is to expose students to a curriculum that teaches healthy relationships to people with disabilities. Heart Havens is coordinating the sites and the learners with disabilities.
  • Developed and implemented an employee engagement survey. The resulting plan to be shared and deployed early 2016.
  • Developed and implemented an employee satisfaction survey. The resulting plan and activities to be communicated and implemented throughout 2016.
  • Consolidation of the Operations Director position and the Quality Assurance Director into the position of the Strategic Excellence Director.
  • Began supporting residents with their representative payee needs.
  • Production of a number of videos that communicate the capabilities and contributions of people with intellectual disabilities.
  • Creation of a referral database to capture information on all inquires for services.
2016 Initiatives:
  • Implementation of a seamless payroll and human resources system.
  • Migrate from Raisers Edge to Network for Good to streamline processes and save costs.
  • Develop a grant management database.
  • Explore organizational structure options to support program expansion and offer new services.
  • Start an in-home service program that provides support to people who choose to continue residing in a family member's home.
  • Implement an employee bonus program that is based on team work and key deliverables. Creating more direct support levels based on experience and education to encourage direct support staff who are interested in promotions.
  • Establish relationships with schools within the service area with the goal of creating a pipeline for future employees.
  • Continue to explore partnerships and new directions


Heart Havens’ most urgent needs include:
  1. 1. Increasing operating revenue to ensure financial stability.

    2. Seeking capacity building funds to expand into other types of service delivery.

    3. Gifts that support our mission and allow us the flexibility to create a program not supported by other means.

    4. Gifts for capital expenses including expansion, explore supporting people in different setting/ using technology, and vehicles.

Heart Havens supports adults with a developmental disability in their home and in the community. There are 7 Heart Havens homes across Virginia including: Varina (2), Ashland, Virginia Beach, Lynchburg, Winchester and Stuarts Draft. About 30 individuals live in Heart Havens homes and receive training and support in life skills.
Heart Havens began in 1994 as a result of a parent of an adult child with intellectual disabilities asking a pastor: “Where will my child live when I am gone?” The Virginia Conference of the United Methodist Church responded to this question.   They held over 21 public hearings across Virginia and recognized the need for residential services.  Individuals and families were asked what services they needed. Heart Havens, Inc. was born of those discussions. 

While The Virginia Conference of The United Methodist Church started Heart Havens, with support from area Community Service Boards and community organizations, Heart Havens has been a separate, non-denominational nonprofit as designated by the Internal Revenue Service since 2003. 


CEO Statement


It is my honor to be the CEO of Heart Havens as the organization works to make a positive difference in the lives of people with a developmental disability, their families, our employees, volunteers, and the communities where we operate. The opportunity to work with dedicated and loving employees, volunteers, and families is awesome and inspiring. It is a close second to the love I feel and receive when I spend time in the Heart Havens' homes. Our organization is committed to ongoing growth, industry best practices, and continuous learning. Our employees are trained in the new waiver manual and the majority have built on this foundation to receive training in person-centered practices. Board development activities continue to occur on a regular basis and include industry specific training as well as general knowledge needed to be an effective and responsive Board of Directors. These effort, in conjunction with active recruiting of key employees, is the foundation of the organization as we prepare to expand into offering new services in 2018. In 2016, Heart Havens began exploring collaborative relationships with colleges and universities. In 2017, we strengthened existing relationships, established new ones, and are in conversation with other universities to expand this initiative. We currently host a successful Health Care Administration internship program and serve on the advisory board of two (2) universities. This collaboration has been very positive and increases operational efficiency while offering a challenging and diverse work experience for the student. We continue to utilize technology to streamline documentation, processes, and improve monitoring of quality over our large service area. This immediate access improves lines of communication and enables a full team approach where senior staff are able to review and guide in situations resulting in a better quality of services. As we entered 2017, the waiver design was underway. To address the many implications to the way we do business we worked with strategic plan facilitator and designed a plan that addresses changes, current challenges, and new directions. But all this is behind the scenes. We invite you to engage with us in a manner that fits you- this may through volunteering, a monetary gift, or a visit a Heart Havens' home. Engagement with the people we support is where the life and the fun can be found! What you will experience is the family that they have become and the hugs that are given so freely. I recommend getting involved; it's good for your spirit! I can tell you that your time or gift will be appreciated, given back to you many times over, and one you will not regret! January 2018 

Board Chair Statement

It has been both an honor and a privilege to serve as the chairman of the Board of Directors for Heart Havens, Inc. since January of 2017. Having retired from full time employment in the field of service to persons with a developmental disability in 2014, I have known about and have followed with interest the development of Heart Havens since its inception. I know of no other similar organization that holds itself accountable to any higher standards of quality of service to the individuals it supports and serves than does Heart Havens. The dedication of both its leadership staff and those who are on the front lines of service is evident in the quality of life experiences enjoyed by those who reside in Heart Havens homes and participate in the activities and opportunities provided.

In 2017, the Board initiated a strategic planning process aimed at positioning itself for maximum impact and success in the ever-changing landscape of the service delivery system in Virginia. Consultants spent months interviewing and working with board members, staff, other providers of services, and stakeholders to help guide our thinking and our strategic planning. The results of this work is a plan for future growth and development that is consistent with the values and the philosophy of the founding members of Heart Havens while meshing well with the realities of future funding streams and direction of the Commonwealth of Virginia.

We now enter 2018 as an organization that is proud of its heritage and excited for its future. Staff and Board alike are committed to the work ahead. We encourage and welcome anyone who is interested in joining our team in a manner of your interest and ability to help us as we engage with persons with a developmental disability in improving lives and fulfilling dreams.



Lee Price
Heart Havens Board Chair
Areas of Service
Areas Served
Heart Havens supports individuals with intellectual disabilities throughout the Commonwealth of Virginia.  We currently support 7 group homes located in:  Varina (2), Ashland, Virginia Beach, Lynchburg, Winchester and Stuarts Draft.
Board Chair
Board Chair Mr. Lee Price
Company Affiliation Retired- DBHDS
Term Jan 2017 to Dec 2018
Email bethechangeclp@verizon.net
Board CoChair
Board CoChair Mr. Eric Vaudt
Company Affiliation Virginia United Methodist Church
Term Jan 2017 to Dec 2018
Email ejvaudt67@gmail.com
Board of Directors
Board Members
Mrs. Pam Culler Community Volunteer
Mr. Edward Judkins Richmond DSS
Mr. Danny Kesner Virginia United Methodist Church
Mr. Allen Langford NASA
Ms. Connie Nichols Community Volunteer
Ms. Dale Pennell Community Volunteer
Mr. Lee Price Retired- DBHDS
Mr. Bert Ramsay InVolve
Mr. Ron Rumsey Community Volunteer
Mr. Shaun Smith Community Volunteer
Mr. Michael Steele Huntington Learning Center
Mr. Eric Vaudt Virginia United Methodist Church
Board Demographics - Ethnicity
African American/Black 2
Asian American/Pacific Islander 0
Caucasian 10
Hispanic/Latino 0
Native American/American Indian 0
Board Demographics - Gender
Male 9
Female 3
Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 65
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 83
Percentage Making In-Kind Contributions 100
Number of Full Board Meetings Annually 4
Risk Management Provisions
Workplace Violence
Accident and Injury Coverage
Automobile Insurance
Automobile Insurance and Umbrella or Excess Insurance
Blanket Personal Property
Business Income
Commercial General Insurance
Commercial General Liability
Commercial General Liability and D and O and Umbrella or Excess and Automobile and Professional
Commercial General Liability and Medical Malpractice
Computer Equipment and Software
Crime Coverage
Directors and Officers Policy
Disability Insurance
Employee Benefits Liability
Employee Dishonesty
Employment Practices Liability
Extra Expense Insurance
General Property Coverage
General Property Coverage and Professional Liability
Improper Sexual Conduct/Sexual Abuse
Life Insurance
Medical Health Insurance
Professional Liability
Property in Transit and Off Premises
Umbrella or Excess Insurance
Workers Compensation and Employers' Liability
Workplace Violence
Employee Dishonesty
Standing Committees
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Other Boards
The tables below contain information about other groups that advise this nonprofit on operations and projects.

Heart Havens operates throughout the state and a goal of our Board of Directors is to have statewide representation. Presently, we have a high-quality mixture with respect to skill sets, age and geographic representation. It remains an ongoing goal to have diversity in these areas as well as race, religion and individuals with a developmental disability and/or family members.

Executive Director
Executive Director Jennifer Boyden MA, QIDP


Heart Havens’ Chief Executive Officer, Jennifer Boyden, has served in this position since July 2008. Previously, she was the Executive Director of SupportOne (formerly Community-Based Services), a nonprofit that also provided residential supports to adults with a developmental disability. She helped build that organization from the grass roots. She has 27 years of experience in the field. Her experience ranges from direct care to executive level. Presently, Jennifer has over 20 years in management and executive level experience. Her undergraduate degree is in Human Services and her Masters degree is in Organizational Management.

Jennifer has also earned her certificate in nonprofit management from VCU/ Nonprofit Learning Point. She is also a graduate from the Emerging Nonprofit Leadership Program and Leadership Metro Richmond. Currently Jennifer is an active member of the Virginia Council for CEO's, serves on the boards of several local nonprofit organization and on the advisory board for two universities.


Senior Staff
Ms. Brenda Sasser MBA, QIDPCheif Operations Officer
Full Time Staff 45
Part Time Staff 25
Volunteers 280
Retention Rate 59
Organization has a Fundraising Plan? Yes
Organization has a Strategic Plan? Yes
Years Strategic Plan Considers 3
Date Strategic Plan Adopted Oct 2014
Management Succession Plan? No
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
  1. A career ladder collaboration with Richmond Residential, SupportOne, and Wytheville Community College.
  2. Training on Healthy Relationships with The Board for People with Developmental Disabilities and VCU.   
HandsOn Greater Richmond2010
Partnership for Nonprofit Excellence2007
Combined Federal Campaign2013
External Assessments and Accreditations
Better Business Bureau of Central VA - Accredited Charity2015
Heart Havens encourages community integration through participation. Our guiding values include choice, respect, inclusion, empowerment and safety.  Heart Havens offers intensive residential support and training to individuals with intellectual disabilities in twelve group homes across Virginia.  

We work in partnership with the local Community Service Boards, the United Methodist Church, and other community stakeholders to promote a seamless service delivery for all the individuals we support. Heart Havens uses a service model based on best practices, including person-centered thinking. 

Heart Havens promotes self determination, advocacy, family support and involvement with community to enhance opportunity for growth. Staff supports address the desires, goals, strengths, abilities, needs, health, safety and lifespan issues of the individuals supported. They ensure each resident is empowered and has the opportunity to voice his/her preference and lead a lifestyle based on individual needs and desires.  Heart Havens ensures that each resident has the opportunity to have their own dreams and to develop a plan to explore those dreams. This use of person-centered planning at Heart Havens promotes dignity and respect by allowing individual's control in their everyday decisions.
Population Served Adults
Short Term Success
  • Individuals receiving supports that promote choice, dignity and respect
  • Community integration and involvement
  • Staff completion of training opportunities utilizing a nationally recognized, industry-specific, online learning environment
  • Completion of the The Bullet Proof Manager program by supervisory staff 
Long Term Success
Future successes at Heart Havens would provide for expansion of services to include additional group homes in Virginia, apartment complex models that support independent life styles and Mental Health Supports.      
CEO/ED/Board Comments


For 20 years, Heart Havens, Inc. has been a provider of supports to adults with a developmental disability throughout Virginia. We are dedicated to empowering individuals to live and thrive in the communities they live in and make strong community connections, experience their lives to their full potential and develop a strong sense of well-being. Heart Havens, Inc. supports strong community connections through actively supporting each individual with their choices of activities to participate in within the community.

Our service options provide safe and nurturing places for people to develop social and life skills as a part of everyday learning. We support people to maintain and re-establish strong family bonds and establish new and meaningful relationships. Choice, empowerment and self-determination thread through every aspect of what we do.

The need is also evolving. Over time, our programs started supporting a greater percentage of people who have significant medical and behavioral support needs that require more intensive support systems. As this need continues, government funding has not kept up and, in some situations, declined. In addition, with current external factors there is a strong push across the state and the nation, to provide supports that are even more individualized. For future growth and sustainability, we are engaging in strategic partnerships and focusing on new partnerships for fund development.

As we have listened to the people we support and their families, we have learned that we need to offer new types of housing options and other, non-residential, supports. We are on the journey to offer apartments, in-home supports, community engagement, and day engagement activities. Through increasing the number of ways that we provide services we will reach and impact a broader scope of people with varying needs and levels of support. In all support services our goal will remain the ability to offer a more fully integrated community and more independence to the people in our services.

With the changes that were created by the Medicaid Waiver Reform and the potential for additional modifications to laws, funding and external expectations, we completed a new strategic plan under the leadership of a facilitator. With this roadmap, we have the structure in place to guide the organization with addressing the resulting impact and changes of reform, current challenges and future directions.

Fiscal Year
Projected Revenue $2,678,424.00
Projected Expenses $2,812,896.00
Endowment Value $52,199.00
Spending Policy Income Only
Form 990s
IRS Letter of Exemption
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201620152014
Foundation and
Corporation Contributions
Government Contributions$131,950$57,955$2,789,281
Individual Contributions$137,703$79,385$264,712
Investment Income, Net of Losses$2,883$5,124$576
Membership Dues------
Special Events$2,434----
Revenue In-Kind$131,950$57,955$79,148
Expense Allocation
Fiscal Year201620152014
Program Expense$2,789,846$2,841,959$3,330,380
Administration Expense$337,556$390,605$429,371
Fundraising Expense$110,130$119,876$133,178
Payments to Affiliates------
Total Revenue/Total Expenses0.980.940.93
Program Expense/Total Expenses86%85%86%
Fundraising Expense/Contributed Revenue39%58%4%
Assets and Liabilities
Fiscal Year201620152014
Total Assets$2,745,390$2,597,775$3,042,919
Current Assets$392,803$405,023$449,127
Long-Term Liabilities$264$11,509$23,879
Current Liabilities$249,487$206,301$249,146
Total Net Assets$2,495,639$2,379,965$2,769,894
Short Term Solvency
Fiscal Year201620152014
Current Ratio: Current Assets/Current Liabilities1.571.961.80
Long Term Solvency
Fiscal Year201620152014
Long-Term Liabilities/Total Assets0%0%1%
Capital Campaign
Currently in a Capital Campaign? No
State Charitable Solicitaions Permit
Solicitations Permit
Solicitations Permit ExemptionView
Organization Comments

The needs of the people we support are not adequately covered by the Medicaid reimbursement rate and we continue to actively engage and expand our fundraising efforts. Many of our operating costs are unfunded mandates. In addition, we respond to our Christian calling by supporting people when they are in the hospital. Hospital support by our staff has no reimbursement and results in much overtime. This is a time that can be scary and communication is often a barrier between the resident and their medical team. By having staff available we ensure that the highest level of care is attained. In addition, we continue to explore ways of incorporating technology to empower and increase independence of the people we support. With collaborations we have formed and that are underway, we are striving to improve areas such as employee training and community and internal volunteerism. Working with the community, we are exercising good stewardship of all available resources.

Foundation Comments
  • Audited financial statements for 2009 represent the combined financial position of Heart Havens, Inc. and its affiliate, Heart Havens-Colonial Beach, Inc.
  • IRS 990 for 2011 and 2009 represents solely the financial position of Heart Havens, Inc.
  • Revenue from "Individuals" may also includes corporate and foundation support.